Home DepotReviews 1,457

I purchased a kitchen remodel from Home Depot. The cabinets and countertops cost approximately $6000. They use GreenCraft Interiors as the installer of choice. GreenCraft came over, measured, did the plans and wrote the bid. Without dissecting the entire over inflated bid, one big ticket item included was demolition and removal of the old kitchen cabinets. GreenCraft's bid for this service was $1,780.00 There are a total of 8 cabinets. To make a long story short, I used Starburst Building Suppiy (a non profit business) to have the demolition done. Cost? $125.00. The two gentlemen they sent were clean, professional and efficient. They were here a total of 1 hour and 15 minutes, removed counters, cabinets, countertops, disconnected plumbing, appliances and swept the kitchen. GreenCraft interiors charges over $1700 for the identical service. Home Depot's manager defended their pricing policy though was unable to explain why a figure of almost $1,800 dollars was justified for one hour and 15 minutes worth of work. I am not suggesting GreenCraft is shoddy or does bad work, I have no evidence of that fact. I am suggesting however, they pad their bills, overcharge customers and have no qualms of making gigantic windfalls from unsuspecting persons. Use them with caution, review the bid, get second opinions from other contractors before you use them. GET A SECOND BID. Calls to Home Depot Assistant Store Manager Phil Goosic were unproductive. He spent the entire call defending the outrageous price and never once said "let me look into it" or anything remotely "managerial" He was the epitome of unprofessional. On a high note, I must not drag Alfonso the Kitchen Designer into this mess. He was wonderful and continues to be wonderful.

I love doing business with Home Depot because the buck does stop with the CEO as he proclaimed. I have been a customer at Home Depot for close to 20 years but only a fairly recent on line shopper. I had several problems with my online purchases in late 2012. I emailed the CEO, got a response within 12 hours, a phone call within 24 hours from an online sales manager, and all my issues were resolved in about a week. That is what I call customer service. I have never found customer service as good as this in any other on line shopping business. The very close seconds were Amazon and Walmart.
When I first started shopping at Home Depot, I was overwhelmed by the size. Over the years, their customer service improved and they carry a wider variety of products than could be stocked by the local hardware Stebbins ANdersen, which was known for their service. When STebbins-Andersen told me to of to Home Depot for something I could not find and assured me that Home Depot had customer service, I switched to Home Depot and found that for the most part, the customer service was indeed very good.

Home Depot in Redlands, Calif. Sub-contracted B&M flooring in Ontario to install agranite floor in my kitchen. It did not match. Looked like a hopscotch. They tried replacing few of the tiles. It was worse. The workers scratched and dented my 4 month old stainless steel refrigerator. They did replace door but I still have mortar splashed on bottom of freezer door and dent in side. B&M and Home Depot's insurance co. Seddgwick, offered $300 for for "appearance restitution". What a joke. The woman from Sedgwick was very rude. Said I need to send her estimate for repair. I've called many company's. Can't find anyone who repairs dents! I will never shop at Home Depot again. Very unprofessional. Also, B&M was not truthful. Not forthcoming regarding event when they spoke to managers and Sedgwick.

I order a lot of hardware for my employer from real hardware companies like McMaster-Carr & Grainger. The contrast between them (and they will take retail orders) and Home Depot is like night & day - but not in Home Depots favor.

A typical online order to McMaster-Carr & Grainger ships within hours, and most orders are delivered (for free) the next day. When I've ordered online from Home Depot, which I only do as a last resort, I've yet to have them ship in under 5 days, and then have it take several more days for delivery. And incredible FAIL by Home Depot, especially in this day & age.

The only way some reviews here could be positive is those folks don't do much online ordering, so don't have much experience with top notch online retailers like Amazon or Newegg.

I will never order anything else from homedepot.com. The service is pathetic. When you have a problem they transfer you to other people. It is never their problem.

Ordered a ceiling fan online. A Hampton Bay fan which is sold through HD only.
Mistake number 1. Do not order Hampton Bay products. The parts are all made by other subcontractors. I ordered a part which is under warranty on May 22,2014. Still waiting for it. They (the Home Depot Hampton Bay center) ordered it but the supplier did not ship it. I have all these people phone numbers with their extensions. No body answers the phones nor returns your phone call. Including the supervisor. Do not believe what they promise. Not one of the HD reps I talked to took notes. So every time I call I have to start all over again. What a disaster.
Do not order from homedepot.com they will leave you hanging. It is cheaper to buy another product somewhere else.

I have been in Home Depot dozens of times since their inception and walked out empty handed most of the time. Their product quality is mostly poor. Their lumber quality is poor. The aisle stock is disorganized. The attendants do not know the accountabilities of their assignments. The nursery practices are reflective of trade ignorance, low standards, promotion of counter-productive gardening practices, greed, disinfomation and outright fraud. A few days ago I shopped there to buy Rosemary plants and caught them in false advertising.

Home Depot's website engages in repeated survey spam by default.

You must enter an email address if you pre-order a product for pickup at a store. That's reasonable and necessary for Home Depot to keep you informed about the status of your pre-order. After the purchase is complete and you have the item, they send an email request for you to fill out a survey. That's reasonable but not necessary. Some people like filling out surveys. There's the tiny chance of winning some cash prize, but I didn't care. I deleted the survey request.

Then a few days or maybe a week later, they emailed the same survey request a second time. I deleted it. Then they sent a third and fourth survey request and maybe more.

Yes, under the old CAN-SPAM act, I could and eventually did deselect myself from all Home Depot emails. I waited until the fifth or sixth time because the easiest thing to make an email go away in the short term is to hit delete, and I didn't expect to find the same stinking email appear in my inbox again and again later because I still have the naivete to think that the IT professionals at and CIO of Home Depot might have the social decency of shutting the hell up when another person says no to your survey spam the first and the second time.

The CIO of Home Depot is Matthew A. Carey, and, according to his profile at Business Week he "has decades of experience in information technology, corporate strategy and best practices across complex organizations." Perhaps, thanks to Mr Carey and Home Depot, shareholders will soon regard opting in to repeated survey-spam by default as a best practice for corporations like Home Depot to maximize feedback obtained from consumers like me. Maybe this has already happened. I usually try to buy from mom-and-pop stores or Amazon because they seem to have the decency that Mr Carey's organization lacks.

I ordered a DEWALT Mobile Work Station from Homedepot.com BEFORE Christmas. Inside the box was a STANLEY work station. Unfortunately this wasn't discovered before my husband opened the box for Christmas. I didn't know I had to inspect the brand name on the sticker or the product. My options are to return it to the store and then reorder it online and it would be 6 WEEKS before I could get that product again and they couldn't reserve it for me, even though I already ordered THAT product, I'd have to call back and order it again at a later time, OR my other option is to put the box on the porch for the UPS guy to pick up within 5 days (and hope no one steals it from my porch in the meantime) and then wait for it to be received back at their warehouse and then wait another 3-5 days for a refund of my money, THEN place the order again if I still wanted it. Complete BS.

Website works fine but I can't say the same for their delivery service. I bought a washer and had Home Depot delivery folks install the machine. The washer flooded our house causing some water damage. Now they shouldn't necessarily be blamed for a bad washer but they should be accountable for what happened next. I immediately the delivery guys. They examined it, said it was defected, and offered to take it back. It took them a month to replace it. But more importantly, homedepot.com swiped any evidence of a defected product. When our home insurance company investigated our claim, homedepot.com says they no longer have the defected machine. They know that it's like a murder weapon -- without it, the insurance company has no case. So now they are claiming innocence and absolving themselves from any liability. It's totally underhanded and no way in the interest of the customer. Hence, a one star rating.

For anyone reading this, any time you have a product defect that caused damage, make sure you keep it, even if it's wet, stinking up the room, and taking a lot of space. Otherwise you would have to trust the seller to do what's right and compensate you for the damages. And in homedepot.com's case, they aren't into doing what's right.

Awful, awful awful! They should be ashamed. Ordered lawn furniture in May, Was double, shipped, sent to the wrong address and the one we kept was damaged. Then we were promised a $300.00 refund, (in writing) which we have never gotten. The so called supervisors will not answer there phone or return our e-mails, Fighting it out with VISA right know. There is a reason why home depot is in the bottom 10 every year for customer service. Never again will I step foot in a home depot!