Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought recently cans of paint from Home Depot real stores (not online website) in Montreal to paint my renovated bathroom and my living room and I saw the exact same cans in Reno Depot that was in front of the Home Depot store and it was something like 5$- 10$ less expensive in their store. I don't know if there are other Depot stores for painting in Montreal, but I would definitely recommend this store because of its good service and it lower prices!
Never ever even think to make a house renovation with Home Depot. They will scam you all the way! My family paid 3 times higher price for everything they did. And we were waiting for them almost 8 (!) months. When they promise you life time warranty, that means you will call them during all your life and will never get any help.
I bought many tools there, only things that did not worked well was a black and decker product, but they gave my money back.
Home Depot can be very price competitive on what it sells, but if you are looking for an exact replacement part you may have to settle for a less perfect universal fit part and hope for the best or shop at your local hardware, plumbing or nut and bolt specialty store to get a fair price on just a single or small number of nuts, bolts or screws.
I have a high opinion of the Rigid (house brand) tools that Home Depot sells along with the brand name products. I have never had one fail, but I have had to replace some tool batteries, but none sold today last indefinitely. I highly recommend the Rigid tools. You can get the best deals on tools just before Christmas if you can wait that long.
I have picked many places to go and lowes over topped the pricing.
With my little peekapoo (Pete) in tow I can easily spend an hour or so roaming this store. I love lumber and hardware. Seriously, I have a crazy obsession with screws and nails, project panels, moulding and paint. I go in for one thing and come out with a whole new project to be done.
They have everything you need for the home and garden. Customer Service is very knowledgeable and happy to help with any questions. Excellent selection and great return policy.
Ordered a Christmas item from HD and did not like it at all. There were no questions asked, they simply returned it and refunded my purchase.
Though I have shopped and worked there in the last two decades, I can say that they weathered the storm when home improvement stores went belly up about fifteen years ago. Most of the time I am satisfied with my purchases, though some of their prices are debatable. At any rate, I like the fact that they let me shop in peace. However, when it comes to finding something, I am confident that some of their associates could use more education. I do know that the job is tough enough, granted. They do need a much better directory than they currently have. Maybe something electronic in the front door would be useful.
Pound per pound, not a bad place.
Very sad, built in America but does not stand by their products! When it comes to the warranties of their products they dont hold water, just like the US LEISURE STRONGHOLD shed I purchased.
The product review of the shed read::: "This low-maintenance shed features a high-pitched roof for ample head room and better rain and snow run-off." "Black resin roof is pitched to provide more head room and better rain and snow run-off, "Steel reinforced construction offers strength to help withstand the elements". Less than 2 years old and the shed collapsed
From bent beams from snow load!
Website is better and better, yet their stores look the same as they did 10 years ago. They always come through but how about you update the look of the stores and offer more of the online stuff in the stores.
So Walmart did not have enough of a product on the shelf. I purchase larger quantities for my business of glass cleaner. Home Depot allowed me to order a larger quantity and they shipped it to my office for free. Walmart wanted to charge shipping on top. So Home Depot was $. 01 per can more but free shipping. Good job Home Depot. To add another observation about Home Depot. I have ALWAYS had GREAT customer service and EXCEPTIONAL customer service and knowledge from the electrical, tools, and hardware departments!
I love the automated self-checkout. Someone is always there to assist you, should the need arise. I was looking for a product in there the other day & all the workers restocking the shelves were pleasant & very helpful.
Who I did not care for was the "floor" manager. She talked to me like I was one of the workers in the store (in an unkind tone, like a drill sergeant standing with a whip over the workers to make sure they weren't slacking). You know, the thing is the workers were not doing anything wrong.
Floor manager needs to go. One of the workers restocking the shelves would be a far better candidate.
Went in for some carpet to re-do my bedroom and it seemed like a nightmare for several hours until Kevin walked down the aisle and offered some help. Couldn't thank him enough and he even let me know about some cheaper carpets with the same color scheme I wanted! Only wish he had walked by sooner and saved me from the 3 hours comparing carpets alone... place needs more help!
Was home alone when my 55 gal water contaner sorung a leak. Called HD and sent a neighbor to pick it up. They had it ready and put it in his car. Great Customer Service
I love homedepot. Their services and prices are very reasonable. I love their warranty policies. I will always shop with them.
This is a GREAT store for the do-it-yourselfers. You can always find knowledgeable employees who will guide you in the right direction or find what you are looking for. They also have the best prices and great products with a great return policy.
If I need a small thing to repair an item in my home by 10 to go to here
I used the site to store option. Great 1st experience. Will be doing this more often. Thanks!
Answer: Hi Betty, you can also return without receipt if you purchased using your credit card. Give them the same CC and they can tell the price you bought at.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account