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Home Depot Reviews Summary
Home Depot's reputation is marked by a mix of positive and negative customer experiences. Many customers appreciate the wide selection of products and the knowledgeable staff, which contribute to a convenient shopping experience. However, significant concerns arise regarding customer service, particularly related to installation issues, return policies, and delayed deliveries. Customers frequently report dissatisfaction with the handling of complaints and a perceived lack of support, leading to frustration and a sense of being undervalued. Overall, while the company offers a robust product range, its customer service approach appears inconsistent, impacting overall satisfaction.
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Above average prices, I shop at Menards instead normally 10 to 15% less for the products I buy. I will go to Lowes also because they are also less expensive than Home Depot but if money doesn't really matter to you and you just wanna buy from there. I do recommend Home Depot for all your shopping needs. I have been in HomeDepot several times and they do have a very clean well maintained store. The staff is very knowledgeable and helpful however I personally don't shop there because of the price differences their competitors have. I have 3 kids and a wife I need my dollars to stretch.
NO customer service. You are judged by what you are wearing. I hate when someone points to where you should go. I just walk out and drive the 2 miles to Lowes.
Great return policy and we just built a new house and found a lot of great up to date items with high quality at home depot
Could use more informative ppl but overall things are easy to find
A classic company, that really can't be replaced when it comes to supplies.
I can usually find what I'm looking for at Home Depot and the prices are in the ballpark of what I was planning on paying
The Home Depot in Houston, Tx, is a great place to visit. The staff is always helpful and friendly. Definitely will continue to visit.
Good store for picking up all you need for DIY home renovations! Staff helpful.
You don't have to look far for help there's always someone around. Love it!
I like how they will cut wood for me. It seems though when I ask for help I can never find anyone. It has been a while since I have been there. I usually send the kids.
I have bought all kinds of stuff from Home Depot. From materials to tools (and even a snowblower!) Great place to shop!
I have ordered a few times from Home Depot. I received free shipping and the items were delivered quickly.
Home Depot has there competitions beat by far, world class customer service great reliable products clean stores and best of all knowledgeable staff all the through. Good job Home Depot
Home Depot is also one of my favorite stores. They have more of the little and big tools I need to tinker with while completing many of my home repair projects. I am vary rarely disappointed in what is available in the big Home Depots in the cities near where I work and live.
Home Depot is one of the first places I go to when I have money. If I cannot find exactly what I need to work on my little building projects by myself, the very friendly, knowledgeable, and efficient staff usually can show me something that works just as well.
There has been only one item, in 40 years, that I could not find. That item had to be purchased from the manufacturer. It is a specialty item that is not carried in ANY hardware store.
BRAVO, Home Depot! I have tried ACE Hardware, Orchard Supply, Loew's and Mom & Pop stores. You have earned my Loyalty for over 40 years.
Way to go!
Mary C.
Love shopping here they always have what I need and are great about returns
Great customer service, we bought all of our appliances for our 1st home here over a year ago. They have been great appliances. One of our homedepot stores had an employee who hacked into the database and collected recent credit card transactions and they called us as soon as they found out and told us to close our cards and get new ones. They handled it perfectly and I appreciate getting called about it.
Awesome company- great products - well worth it! I have been a long time customer and will continue to be.
Love love love Home Depot. Friendly, knowledgeable assoc's, and everything I'm looking for!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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