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Home Cinema CenterReviews 775

4.0

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Home Cinema Center Reviews Summary

Home Cinema Center has a rating of 4 stars from 775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

service
322
value
304
shipping
305
returns
240
quality
293

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North Carolina
1 review
1 helpful vote
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Best Price Around
September 11, 2023

HomeCinemaCenter was super easy and very convenient! We looked at placessome local places and were saw great pieces of furniture but were way overpriced. The local places also charged some ridiculous fee for delivery. We started looking around google to see if we could find the same furniture online. We came across HCC and it sounded too good to be true:

After we purchased the pieces we saw in-store, we were kept up to date on delivery, our price was significantly reduced from what we found local, and the pieces arrived earlier than expected. No scratches, no dings, no problems! We were so happy we made another purchase for a couch since we were so far under budget with our table and entertainment center. This was awesome!

Date of experience: September 11, 2023
North Carolina
1 review
3 helpful votes
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I am so happy that I found this company. I was looking for a specific chair like this one on Pinterest and stumble across your website that was linked to the chair. Our dining room is not done yet, but the chairs say "It's time for a Royal Feast!" I love them. Plus they are easy to assemble because I put them together when I was 40 weeks pregnant while my husband was at work. Shipping was just 10 days. Thank you!

Date of experience: September 1, 2023
South Carolina
1 review
1 helpful vote
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Easy Ordering Process
August 28, 2023

I ordered a parker house sectional from HomeCinemaCenter because I could save a couple hundred dollars and it came with free white glove delivery. Sofas and sectionals don't require much set up but the most valuable thing to me was that I didn't have to try to dispose of the packaging. Also, it was difficult to find my specific sectional anywhere other than a specific chain of furniture stores where I had an unsatisfactory experience. But HomeCinemaCenter had it!

It was super easy to order and the company kept me updated through email on every step of the fulfillment and delivery process. Delivery was just 2 weeks and I would definitely order from them again.

Date of experience: August 28, 2023
Massachusetts
1 review
1 helpful vote
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Beautiful Furniture
August 12, 2023

Kathy helped me place my order and gave me great input and suggestions on other items that would work with what I purchased. She was very patient and has a great sense of humor that made me feel much more comfortable with my purchase. Very happy with my first purchase. It was a living room set. My kids love being able to cuddle with the entire family for movie night! We will certainly keep HCC in mind for future orders.

Date of experience: August 12, 2023
South Carolina
1 review
1 helpful vote
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Delivery was Perfect
July 31, 2023

HomeCinemaCentercom removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative who kept me informed of every move of the entertainment center. Once the entertainment center arrived at my home it was assembled without a scratch. I would definitely recommend HOmeCinemaCenter.com to my friends and family. Thanks!

Date of experience: July 31, 2023
South Carolina
1 review
1 helpful vote
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This is the couch of my DREAMS! It literally looks and feels like a cloud. Don't think about it, just buy it! Perfect for my little beach apartment. Please don't ever discontinue this model bc I'm already planning on purchasing the middle section when I move to a bigger home! *******% recommend this set.
BONUS- white glove delivery service and team. Warranty appears amazing!. Can't say enough amazing things

Date of experience: July 21, 2023
South Carolina
1 review
1 helpful vote
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I was able to find the exact Liberty Bedroom set with dresser and mirror I needed at a great price and a good offer on white glove delivery. Mary was responsive to my questions and communicated before, during and after delivery to ensure a smooth delivery process. Furntiure set was even nicer in person and we are very happy with our decision.

Date of experience: July 19, 2023
North Carolina
1 review
2 helpful votes
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Incredible Savings
July 16, 2023

I have ordered other items from HomeCinemaCenter and have always been satisfied. This was no exception. The order shipped within a day of placing it on line and I received the item 5 days later. The item looked like it should and was just what I had expected. My husband loves our new living room set and the fact we saved hundreds from local stores make this so much better. Thank you!.

Date of experience: July 16, 2023
South Carolina
1 review
1 helpful vote
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Knowledgeable Sales Staff
July 10, 2023

Thank you for helping me to combine my purchase on a bread finance plan and my credit card. The rep was very knowledgeable on how to do this. I tried a couple of stores on this purchase and wasn't successful because the rep didn't know how to complete a split transaction. HCC was great with helping me. Delivery was quick and I could not be more happy. Beautiful furniture too. :)

Date of experience: July 10, 2023
South Carolina
1 review
1 helpful vote
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Excellent Quality Furniture
July 10, 2023

I wanted to order living room and dining room furniture and had many questions. Sent an email and received a call back as the shipping was a possible issue sine we live in a tight area for large trucks. Mary called me back before the store opened. She was very friendly, articulate and really made sure all info was correct for my order! Will definitely refer anyone I know who needs furniture to HCC.

The pricing is great as well! Thank you Mary for a job well done!

Date of experience: July 10, 2023
Connecticut
1 review
0 helpful votes
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I placed an order with Home Cinema Center on 6/27/23. Their website indicates 7 day delivery. It is July 10th and I still have not received so much as a confirmation email from them. I have emailed the business once and called twice but have received no response. I finally cancelled the order by email today as they seem to have no intention of communicating about the status of the order or delivery options. What a total waste of time. I highly recommend AGAINST placing an online order with this business as they do not appear to have a system in place to handle them adequately. I'm so disappointed as I was really looking forward to my new couch. Back to the drawing board.

Date of experience: July 10, 2023
North Carolina
1 review
1 helpful vote
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Exceptional Customer Service
July 9, 2023

Another example of exeptional customer service! I did recieve 1 piece a few days later due to shipping from US to Canada, BUT EVERY time the issue was resolved immediately and successfully leaving me a happy customer.

Their build your own sectionals are to die for! And even with shipping and border fees still cheaper to buy from HCC than any less original furniture in Canada. Despite minor border issues I had with my orders I still go back and would highly recommend! Absolutely beautiful furniture!

Date of experience: July 9, 2023
Pennsylvania
1 review
0 helpful votes
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I placed a furniture order at the end of May and when I called on July 7,2023 for a status update after checking the website for a status, the gentleman who answered was completely unwilling to provide me any information, citing "company policy". He aggressively stated that "this is not a debate" and I am only able to receive information on the website (which, again, was offering no status on my order number whatsoever). As a small business owner myself, this is no way to conduct business. It's offensive to spend a significant amount of money, and the company be unwilling to provide any assistance. I will NEVER do business with them again, particularly since their products are not unique and can be purchased through many different vendors.

Date of experience: July 7, 2023
North Carolina
1 review
1 helpful vote
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Love shopping here
July 1, 2023

After ordering several pieces of furniture of all types I can say - I absolutely love shopping here. It's extremely convenient one stop shopping for all kinds of furniture and more. Shipping is outstanding and I have been very satisfied with the quality of allmy purchases. Customer service dept. has been outstanding with every question and issue!. I will continue to shop here for all of my furniture needs and have recommended this site to all of my friends. Thank you!

Date of experience: July 1, 2023
NL
1 review
2 helpful votes
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I purchased a new bedroom set from them. The quality and pricing was amazing. I saved a little more than $1000 from what my local furniture store offered on the same pieces. However, I had to wait a very short time to get my furniture. This was delivered in just 10 days and delivery crew was amazing. Michael was the rep that was helping me and kept communicating regularly with updates. He did a great job to keep me up to date!

Date of experience: June 23, 2023
Florida
1 review
1 helpful vote
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Beautiful Furniture
June 20, 2023

The Baldridge desk and matching printer stand are excellent quality. They are exactly what I was looking for. Very easy to put together... I didn't even need my husband's help ;) They fit perfect in our modern farmhouse home. I love the rustic/chic style. The shipping was incredibly fast! I received them way sooner than I was expecting especially right now with so many things on back orders! Thank you, Coleman Furniture!

Date of experience: June 20, 2023
Florida
1 review
1 helpful vote
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Excellent Delivery Service
June 19, 2023

HomeCinemacenter.com removed all skepticism associated with online furniture shopping. From the time I clicked the purchase button up to the delivery everything was perfect. I was assigned a representative who kept me informed of every move of the entertainment center. Once the entertainment center
Arrived at my home it was assembled without a scratch. I would definitely recommend HCC to my friends and family. Thanks!

Date of experience: June 19, 2023
New Mexico
1 review
0 helpful votes
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Horrible customer service! I urge you to stay away from them! You're better off buy from big lots! Scumbags. A chair broke and they won't reply and when they answer and you tell them what happened they hang up on you

Date of experience: June 14, 2023
South Carolina
1 review
0 helpful votes
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Great Service
June 6, 2023

We were very impressed with the way this company kept in touch with us about our furniture order. Although it only took about 2 weeks from the time we ordered it they kept in regular contact with us about the status of our order. And they were very attentive with our delivery as well.

Our furniture arrived in great shape with no problems. Thanks to Amanda for keeping in regular contact. Would definitely order from them again!

Date of experience: June 6, 2023
Italy
1 review
2 helpful votes
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Excellent Price
May 29, 2023

We were very happy with our first purchase of a bedroom set from homecinemacenter.com and are even more exhilarated with our second purchase of a dining and living room sets. Once again, the prices offered on the website were extremely competitive and our furniture arrived much before we expected. The delivery guys were very congenial, patient and helpful along with excellent customer service.

We have had a very positive experience with this company overall in buying all our furniture and will come back to it again for any other purchases in the future. Thank you!

Date of experience: May 29, 2023

From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.


homecinemacenter.com
Founded in 2004
Midlothian, VA, United States