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Home Cinema Center Reviews Summary
Home Cinema Center has a rating of 4 stars from 775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 7th among Furniture sites.
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Terrible service. I am very dissapointed.
The operator is often silent on the phone, makes big pauses and can not provide any useful information. When I call that company and it is always the same operator who answers I have impression that my call is not welcomed but rather annoying to the operator who is rude.
I called around September 15 to order an item. The operator confirmed the item is available and is in Virginia's factory. I placed an order on September 21 on line for the items stated usually ships in 2 - 3 business days. I called the operator on Monday 26 and got an answer that it will be PROBABLY shipped next week in Octobre!
The operator says to call back later that week to have more information but does not provide any help or assistance at all to try to meet the expectations that the company set up on the website.
It is very disspointing and having the operator on the phone who is not accomodating customer's concerns it is even more frustrating.
I will have to cancel my order!
These people are RUDE! I can't believe how I am treated on the phone everytime I call them. Furniture was messed up at the factory and I can't get anyone that cares enough to try and resolve the issue! I would pay twice as much for the furniture to not have to deal with these people. PLEASE shop somewhere else... for YOUR sake.
They had LITTLE KNOWLEDGE about the product but decided to trust them and order anyway. When I got my item, it was SEVERELY DAMAGED. I called places all around the city and even in different states and no one could fix or would even work on the damaged piece. I called home cinema center and was told I COULD NOT RECEIVE A REFUND! Even though I did every thing the website says to do, such as call with in 48 hours, write on the delivery receipt "boxed damaged" etc. I was LIED TO TWICE! SHIPPING said it would take 7-10 business days... IT DOESN'T. IT LIES and when you contact them to find out where your item its, NO one RESPONDS. I had to get an ATTORNEY involved to straighten things out.
WORST WEBSITE! Terrible customer service, told me it was my problem that I never received their package, no refund! Buyer beware! Shop somewhere else! There one customer service person is *******@ss on the telephone! It may look like a good deal but it won't be when they charge you and you never get your product! Go to a reputable company.
From the business
Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members