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Home Cinema CenterReviews 775

4.0

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Home Cinema Center Reviews Summary

Home Cinema Center has a rating of 4 stars from 775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Home Cinema Center most frequently mention customer service, white glove and perfect condition. Home Cinema Center ranks 7th among Furniture sites.

service
322
value
304
shipping
305
returns
240
quality
293

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North Carolina
1 review
1 helpful vote
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Great Shipping Service
March 29, 2024

I read many complimentary reviews which is one of the reasons I chose HomeCinemaCenter. Price was considerably less than other sites and customer service was most helpful with a question I had before ordering. I checked the color upon arrival and it is as shown in the photos

The entertainment center arrived safely and fits our room perfectly. Even all of the glass shelves arrived safely. Thank you for great customer service!

Date of experience: March 29, 2024
South Carolina
1 review
0 helpful votes
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Exceeded Expectations
March 16, 2024

No comparison! These sturdy, Catnapper recliners exceeded all of my expectations! The quality construction has the imports beat, hands-down. I chose a couple of the Nolan Recleiners. Delivery was early; assembly was not needed and two well-packed pieces.

The price was actually little less than the imports I checked out, and the value--again, there's ""no comparison."" Thank you, HCC If it had not been for you, I would not have found this! You were helpful in answering all my questions ahead of time, making it easy to do so and delivering answers quickly.

Date of experience: March 16, 2024
North Carolina
1 review
1 helpful vote
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Extraordinary Customer Service
March 10, 2024

I could not ask for a better person to lead my family to purchasing a bedroom set which was a major purchase in our lives. Angie was extraordinary.
A gem of a person and we cannot thank her enough for the ease of the transaction.

All things were clear. She walked us thru everything. Financing and
How to navigate ever aspect. We appreciate her. Outstanding person and representative. ORder was delivered and we love out new set. Thank you!

Date of experience: March 10, 2024
North Carolina
1 review
1 helpful vote
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Awesome Delivery
March 1, 2024

From the first contact with HCC, TiffyTan kept in touch with the progress of our order. It arrived in the time period we were told.The delivery service was awesome. White glove service. They set up the bed frame, and and installed the mattress and box spring. I would recommend them and I would use them again. Thank you.

Date of experience: March 1, 2024
North Carolina
1 review
1 helpful vote
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Very Happy
February 26, 2024

I'm very happy with my purchase. My sectional was delivered sooner than expected. The entire family loves this new set. Excellent communication - very friendly delivery crew! The price was great we

Good job.

Date of experience: February 26, 2024
North Carolina
2 reviews
1 helpful vote
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Easy online ordering experience. Most competitive price for the set. I was trying to match other furniture in my house and this was a bit lighter in color. Was able to darken it up with furniture polish and now it looks perfect! Shipping speed was amazing!

Paypal financing was great option with purchase from HomeCInemaCenter. Shipping service was very fast. Thank you!

Date of experience: February 25, 2024
North Carolina
1 review
0 helpful votes
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Very good communication
February 22, 2024

Was skeptical, but did my research and decided to order a table a few weeks back. The deal was amazing, but the experience was even better. I received frequent communications, including a notification of when my payment was processed. Kayce was my contact, and she kept me informed every step of the way. The delivery company was timely and efficient, and the table was in perfect condition. This experience was far better than my recent experiences elsewhere, including with a well known national furniture store.

Date of experience: February 22, 2024
North Carolina
1 review
0 helpful votes
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Purchased a dining room table and 8 chairs and am so happy with this purchase. The quality is great and we got an amazing price. There is a design element (gold line) on the table that was hard to see in the online pictures but I actually really like in person. The delivery process was seamless and it arrived within the estimated delivery window. Nadir, the manager at Emma Mason was so helpful and gave us constant updates on our order progress and followed up post delivery to ensure the delivery was successful and satisfactory.

The local delivery team was wonderful as well. Arrived well within the delivery window and they called ahead to give an update when they were close. They were courteous and put everything together quickly while being mindful not to damage anything.So excited to put this dining set in our new home

Date of experience: February 21, 2024
Illinois
1 review
0 helpful votes
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Horrible company
February 19, 2024

Purchased the three-year extended warranty for $500.00 for a sectional sofa. A recliner stopped working after one year and I have not been able to get it fixed by HCC. It's been well over a year since I first contacted them for repair. You can only reach the service center through email as the main (and only number) is for sales calls only. I have sent many emails requesting service and repair, but HCC has not contacted me about the problem in over a year. The person who answers the phone is rude and dismissive to customers and obviously does not care about any issues you may have with the products they sell.

Date of experience: February 19, 2024
Maryland
1 review
0 helpful votes
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Loweseat
February 19, 2024

I buy loveseat, big mistake, never again,loveseat damage,delivery guys can't assemble, I call he was very mean,hang up phone,I pay handy man he fix and I pay $250,I'm pay for loveseat $2
600,and I have to live with broken,terrible service, not recomend.

Date of experience: February 19, 2024
North Carolina
1 review
2 helpful votes
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Love my Chaise Recliner
December 29, 2023

I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I found it here.

It's perfect. The recliner was delivered in record time., less than 10 days, packed very well, in perfect condition, good quality and at a amazing price. I would certainly order from HomeCinemaCenter again. Thank you!

Date of experience: December 29, 2023
South Carolina
1 review
2 helpful votes
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We found the Home Cinema Center website after looking elsewhere. I must say, homecinemacenter.com has really won us over! The ease of the purchase, financing, and delivery was exceptional. We ordered just 2 weeks ago and had it in time for Thanksgiving!

The price of our furniture piece was very fair and a great deal! I would recommend homecinemacenter to anyone looking for new furniture.

Date of experience: November 24, 2023
North Carolina
1 review
2 helpful votes
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Fast Shipping Service
November 24, 2023
Updated review

I did a lot of searching for the perfect couch. And I mean, every day for about a month after I moved in. I wasn't explicitly looking for the perfect cloud couch dupe, but I definitely found it with the Jackson Posh Sectional. The material is soft, the down inside the cushions stays plush and it just looks much higher end than the price tag gives off.

It arrived with a big stain on the outside of one of the corner pieces and because I didn't keep the packaging, not much could be done, understandably so. To do the best they could, they offered a discount to what we paid and I was happy with that. Lisa, the customer service rep, was quick with her responses and informative throughout the process. I'm thrilled with the purchase.

Date of experience: November 23, 2023

Fast Shipping Service
November 24, 2023
Previous review

I did a lot of searching for the perfect couch. And I mean, every day for about a month after I moved in. I wasn't explicitly looking for the perfect cloud couch dupe, but I definitely found it with the Jackson Posh Sectional. The material is soft, the down inside the cushions stays plush and it just looks much higher end than the price tag gives off.

It arrived with a big stain on the outside of one of the corner pieces and because I didn't keep the packaging, not much could be done, understandably so. To do the best they could, they offered a discount to what we paid and I was happy with that. Lisa, the customer service rep, was quick with her responses and informative throughout the process. I'm thrilled with the purchase.

Date of experience: November 23, 2023
South Carolina
1 review
3 helpful votes
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I recently purchased a bed and nightstand. Great quality and excellent price. Amanda was outstanding with her communication at every step.

Everything arrived ahead of schedule and was exactly as promised. I highly recommend.

Date of experience: November 23, 2023
North Carolina
1 review
2 helpful votes
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Beautiful Furniture
November 11, 2023

I was looking for a particular bedroom set and although other furniture stores carried it, I got the best deal all around with HCC. From the order process, proactive communications every step of the way, and their delivery with white glove service was absolutely fantastic.

I ordered my bedroom set early because this high end set would take while and I was told it would be closer to the end of the range of time they gave. Most importantly, I saved a great deal by purchasing from HCC. Really pleased and highly recommend HCC for all your furniture needs.

Date of experience: November 11, 2023
North Carolina
1 review
2 helpful votes
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Record delivery time
November 9, 2023

I ordered the Catnapper Jackpot Chaise Recliner. I have been looking everywhere for this chaise recliner and was so happy when I finally found it here. It's perfect. The recliner was delivered in amazing time, packed very well, in perfect condition, good quality and at a excellent price.

I would certainly order from HomeCinemaCenter again. Thank you!

Date of experience: November 9, 2023
North Carolina
1 review
3 helpful votes
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Very Fast Delivery
November 9, 2023

I purchased a new media center set from HCC. The quality and pricing was amazing. I saved a little more than $1000 from what my local furniture store offered on the same pieces. The delivery took just 2 weeks and the delivery crew was outstanding. Could not have been a better experience.

Michael was the rep that was helping me and kept communicating regularly with updates. He did a great job to keep me up to date!

Date of experience: November 9, 2023
Massachusetts
1 review
0 helpful votes
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My wife bought some furniture and one of the furniture came damaged and I called and also emailed several times they said that they were going to replace and fixed but now they brocket my phone number and don't respond to my email or my phone call's I do not recommend this store when you buy something they are very nice but but if you need help with you order forget about they will not help you is almost 2 years and response I keep emailing them but nothing.

Date of experience: November 6, 2023
Florida
1 review
3 helpful votes
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I Recently bought the Magnolia Manor media center from HomeCinemaCenter and I couldn't be more happy with it. The set is exactly what I wanted. The shipping company arrived earlier than scheduled and the box had no visual signs of damage.

Set was easy to put together as everything was already assembled. Not exactly a handy and I didn't have any issues sliding this together. Customer Service was on point with my few questions. Will most certainty do business with again!

Date of experience: October 28, 2023
South Carolina
1 review
3 helpful votes
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Prompt Delivery and Gorgeous Furniture
October 21, 2023

Thank you Amanda for all of your help scheduling a prompt and timely delivery of my new dining room table Best pricing I could find under $2000 for this set. Everything around me (Orlando) was over 2k for what I wanted and didn't offer free shipping and home set up (that's at least $200).

Delivery time as quick. Less than 2 weeks. Home Cinema Center provided tracking details, and the crew called a few days before to schedule day and time to come with the set and set it up in my house. Could not be happier. Thank you!

Date of experience: October 21, 2023

From the business

Home Cinema Center offers one of the largest product selections on the Web, backed by a knowledgeable and caring, educated customer support staff.


homecinemacenter.com
Founded in 2004
Midlothian, VA, United States