Hertz.comReviews 344

Really disappointed in the service. Everything was smoothly only rented the car for 2 days and then a few days later saw a mysterious hidden charge from my apparently using a toll booth highway. No emails about this charge, I had to call and figure it out myself. I asked for proof that I went through this toll, (because we specifically AVOIDED them, seeing as how we were in a rental) and they couldn't provide any proof. Shady...

Reserved a van for a trip to Maine. The internet price was $483.17 including unlimited mileage. Went to pick up the van we were told that at this branch there is no such thing as unlimited mileage and what they call up charge was added to our bill. A hold of $1175. 00 was put on our card to cover any extra miles. The final bill was $767.34 almost double the internet price. I dont know how long it will take to get a refund, but I wont stop until we do.

Rented a small SUV for week-long beach trip. Quote from Enterprise was too high, so we called Hertz. Husb reserved vehicle for entire week for $150 less than competitor. Thrilled! At pick-up on Friday afternoon, husb told pre-paying for gas would be super convenient and only cost $1.80/gal (less than typical price around us). NOT told that the $28 fill-up would have a $20 tax/fee charge attached. Husb asked at pick-up EXACTLY WHEN car had to be returned. Told closed Sat@ 12 noon and closed Sunday. "Just bring it back anytime Monday by 5 pm" was what he was told. Husb returned following Monday at 4:40 pm. At return, told there was a charge for an extra day. Agent told my husb, "We aren't in the business of renting cars for FREE, sir!" Bill went from estimate of $350 to final bill of $498! Husb paid the extra day but then called customer service when he got home. Wouldn't budge! Filled official appeal via email to be refunded the extra $150 but still haven't heard back. In the meantime, we determined that the original phone agent) booked our car for 3 days, not the full week we requested. Have over $1000 of pending charges outstanding on our credit card. To top all of this off, received a NASTY letter from Hertz in the mail yesterday indicating that legal action was going to be undertaken if we didn't return the vehicle immediately (a week AFTER we returned it!) Called Hertz... told the local office didn't close out the transaction marking our vehicle as "returned" until 3 days after we returned it... thus the pending charges and nasty letter! Side note: phone "customer service reps" on phone were AWFUL! Everyone we talked to sounded like we were inconveniencing them w/ our call! Sadly, were it not for all the bait & switch with our money, would have been a great experience. Really liked the vehicle (Dodge Journey), though it was a bit dirty inside when we got it!

Tried and tried and tried to call the Hertz Rental car place in Orem, UT. No answer. Got lucky once and got an answer. Had questions I needed answered about the car my daughter was renting. Shawn blatanly told me I was not a priority because I was on the phone. "YOU AREN'T A PRIORITY"? Really? Well, Hertz, maybe you need to tell Shawn that every customer is a priority. And maybe you should get voice mail since the phone never gets answered.

My wife needed a car for several days on our last trip to chicago. So, being long time renters through Hertz (gold, like forever) she made a reservation to pick a car up at the downtown train station. She arrived and was told there were no cars available ( the expected returns hadn't shown up), NO CARS. When asked if there were any other cars, either there or at other locations, she was told there WERE NO CARS. After an hour off wrangling with them, they told her they were going to cancel the reservation. If you are a car rental company, and are in the business of renting cars, especially to premium customers, and a reservation is made well in advance (it was not done that day-just to be clear) how does any self respecting rental company NOT HAVE A CAR AVAILABLE?! NOT ANYWHERE IN THE ENTIRE CITY?!?!? And then just cancel the reservation without making any accommodations for the customer to get them where they need to go? We have had plenty of bad experiences with Hertz in the past, but this was the straw that broke the camel's back, so to speak. We have picked up cars with the metal holding the windshield literally falling off as we drove, we have had hour delays getting our car (so much for walking out to the car which is already available), we have had twenty minute delays in freezing Chicago weather waiting for a shuttle to the rental center, while watching a dozen or more buses for other companies go by, but not having a car and having them cancel the reservation is beyond belief. We will never rent from Hertz again. EVER!

We returned our car 3 weeks ago. We paid $15 for gas (which we expected) and were told we would get a bill for the tolls we used. I noticed a charge on my credit card for $40 saying "Hertz toll fees". I never got a bill, invoice, NOTHING! I'm just supposed to believe I spent that much on tolls (WHEN I KNOW I DIDN'T) and let them take whatever amount they want from my credit card. I called them and none of the Hertz employees could (WOULD) help. They said it's a separate company that does the tolls... THEN WHY DOES IT SAY HERTZ? I asked for a supervisor. Of course, none were available. One was supposed to call me back, but I still haven't heard from anyone. If I owe tolls, no problem, I will pay them but how can they take money without (1) giving me a bill and (2) getting my permission? Oh. And I found out there's a $30 admin fee and $4.95/day of your rental (up to $24.75). So, that doesn't even make sense. We had this car for over 2 months (airbag recall) so that would be over $50 in their fees... I'm BEYOND mad. I can't believe a company just takes money like this!

Recently I made a Hertz.com online order via couponcabin and didn't receive any cashback as was stated. Couponcabin followed up on my order and this is the feedback I got: "We just heard back from Hertz and, unfortunately, they advised us that we did not receive credit for referring your order to them. As a result they will not be paying us a commission for your order so we are not able to provide you with cash back for it."

Seriously, why have all these offers https://www.couponcabin.com/coupons/hertz/ online and then refuse to honor them? I'm thinking... Just don't promise any offers then!

Not to mention that the vehicle I had booked wasn't available and I had to upgrade. Yes, another $60.00 over and above the $240.00 I had budgeted for.

I booked with Hertz for a recent trip to Orlando. I was told I would get a 4 door Ford Taurus or similar car with GPS. I was quoted an amount I would have to pay. When I got to Orlando to pick up the car, it was a 2 door compact car with no GPS. They said for $X more each day I could have the GPS and it was now more money than they originally stated. When I showed the rep the email printout of what I was expecting (which included the GPS for the week) he said he would talk to his manager. The rep comes back and looks at his computer and said "There must be a computer glitch. Let me see what I can do" He then said he would give me another car with GPS and acted as though he was giving me a better deal when, in fact, it was almost $100 more than originally quoted. It was late. I was tired. I kept telling my husband I wanted to go over to the Avis counter but he didn't listen and thought we should just get the car in case there was none available at the Avis counter. Well, guess what? The GPS did not work! We were driving around for a while to find the resort and we were not happy. The next day we saw a Hertz rental/repair shop and we went in and asked the guy about the GPS. He said it was very old and didn't know why they still have them in the cars. He did assist us though but we would have never figured how to use it if he was not there. No instructions at all.

My sister & I drove our car rental after two days to Sanibel on July 30th. The car was a Toyota Camry 2015, which didn't turn over after we visited Bailey Mathews International Seashell Museum around 2:30 pm. The Toyota was equipped with backup camera & GPS. I called emergency road assistance & was told to stay in car & wait for tow car. The temperature was 94 degrees outside & inside car even hotter. We called Hertz rental too & that person stated service car on the way. We waited 45 minutes outside car in parking lot. The service guy charged the battery & asked us if we left lights on or anything running. "No" we said. He said that if we turned engine off that it might not start again so he said go to only gas station Chevron & get another Hertz rental. We asked for Doug who exchanged Toyota with a Chevrolet Impala, which was dirty inside & smelled like cigarette smoke. So my sistr & I attempted to drive back to Lehigh Acres Golf Resort, where we were staying. We got lost but eventually got there. I did get a reduction in rental charges but I think Hertz should bring another like rental to break down site. I did not get any papers on Chevrolet.

I was in a rush to turn in my rental at the airport and reviewed my details later in the day... I was grossly overcharged in three separate areas - I can't imagine this was an honest error - it's corporate policy to beef up short term profits, and the cost of losing potential business... very short-sighted!

1. Charged for a vehicle "upgrade" (in fact they didn't have the full-size car I reserved, and downgraded me to a mid-size.
2. Charged for 1hr. Extra (vehicle turned in 3 hours early)
3. Charged for "Full tank of gas@ $9.99 per gallon (the vehicle was checked out "empty" as a courtesy for having to downgrade me (after I complained and demanded it), and the vehicle was turned in with 1/2 a tank!

Keep in mind. I'm a GOLD customer, so I get the preferential, and best treatment!

My gold card has been cut in half - I'll never use HERTZ again, and I'd recommend you choose another service as well.

Hertz rents cars. Their website and customer service must be outsourced to Timbuktoo because it just doesn't work. You cannot find any Hertz employee who is skilled or reasonably competent. Outside of airports, the car return places close by 5 or 6 pm, and you find yourself returning cars in the dark, in bad neighborhoods, with no lights and no help. If you are trying to get out of a car in the dark and in a bad area, you may leave an iPod or article of clothing or C/D, and when you call the very next morning, the Hertz employees will swear to you that they couldn't find the item at all. Bad Luck. Their prices are over the top. If you're part of the 1%, you can afford Hertz, but for the rest of the 99%, it just hurts to use Hertz. For what you pay, you'd think they'd provide better, more honest service.

Worst customer service I have ever had. Called five times and each time put on hold right after answering the phone. Most of those times, I had a simple question, but I had to hold for upwards of five minutes each time. The contract was not gone over and the car was not viewed in person with anyone from their service desk. Here's how this went down: Called and reserved car four days before. Called morning of to remind them to pick me up at Pete Moore Collision Center (where I was dropping off my car for a repair) and was put on hold for eight minutes. I waited an hour and forty minutes for someone to get me. The woman who picked me up told me that we had to drive to the other side of Pensacola in order to get a car. I asked why there was a Hertz literally half a mile away from our current location if we had to drive upwards of thirty minutes in order to get a car. When I got the keys, she said there were bugs on the front, but don't worry about those. We turned in the car to the same place we got it from and the customer service agent had no idea what charges could possibly go against my card. We did let the agent know that the car was not filled up. The next day, we got a call that we would be charged $10/gallon to fill up the car. When I argued the point (this is NOT in the contract nor was this EVER explained to me), they said they were going to be kind to me and charge me $75 instead of the actual $96 that it should be. I have called my insurance company and told them never to do business with these people again and I urge you not to make the same mistake that I did.