Hertz.comReviews 344

Not only they overcharge and force you to pay extra on everything but there are some big security concerns and Customer service is brainless enough to not to understand.

I suddenly got a reservation confirmation on my email. Somebody made a reservation from the Hertz Gold account from pickup from Philadelphia airport from Detroit which I don't have any relation with.

Even though I could cancel online reservations myself, I wanted to figure out what was going on. I changed my account password and called customer service. After redirecting 3 times and waiting 30 mins on each redirect, I speak with a customer representative with a very low IQ. The only thing she did was cancel the reservation. Every time I asked her about the security and why somebody able to login to my account and made a reservation under my name ( using corporate discount) she said I should talk to my bank. I tried to explain to her it has nothing to do with the bank since there are no payments yet but she was not intelligent enough to understand. I don't know if they also have access to my credit card information my personal details etc... Since I felt like it is a waste of time to explain my situation, I had to hang up. I looked at their website if I can send some kind of ticket or form to submit the issue but the only option is to go through their annoying phone service again. I prefer to leave my account security in a questionable state rather than wasting more hours to resolve, something that I probably can't get help with this kind of a customer service.

I am a frequent traveler and travel around the nation for work. Hertz is my favorite place to rent as in the decades I have traveled never had an issue minus simple things that they worked to resolve. Its easy to pickup a car, especially if you sign up for free to be a Gold member (no prerequisites). In my experience they are not the cheapest option, but there are great perks if you look. There is AAA discounts that is OK for business travel, but great when traveling with a family as it includes a car seat and extra driver at no additional cost. Another pro tip I will offer is don't just look at the compact price. There are times when SUVs or trucks are the cheaper option. Sometimes a luxury car is only a few percent more, but these are more exceptions.

HERTZ is THE MOST CORRUPTED car rental company on the face of this earth. The social media support in the Facebook page of Hertz and their executive customer service never bothered responding because they knew they were at fault. Following which, I was a subject of (SLANDER) by Hertz's Vehicle Control Department in spite of making all extensions and payments on time and having tangible proof of such payments. I wish I could sue Hertz for defamation but I have more important things to focus in life. DO NOT rent car from Hertz because after taking your money, they will tamper the paperwork in their computer system, so you would end up driving an illegal, unauthorized vehicle (which would constitute a "stolen" vehicle) without having any knowledge of that. Following which, they would threaten you to return the vehicle in spite of charging your bank account in advance. Hertz would deliberately do that so it would give them the opportunity to decline any insurance claims and you can also get arrested on the road as well. Hertz says in their Facebook page - "WE'RE HERE TO GET YOU THERE". What they mean by that is - "We're here to get you arrested, get your driver license revoked and get you into $#*! loads of financial trouble". Holding money from my bank account and letting me drive out with an illegal, unauthorized, uninsured vehicle is not only wrong - IT IS A CRIME.

We asked for an SUV with enough room for 4 people and luggage - when we arrived the vehicle couldn't hold 2 suitcases so we had to 'upgrade' which of course cost us double. There was trash in the car and zero windshield wiper fluid - for a road trip this is quite important! When we told them after returning the car we were told that we needed to tell them immediately so they could meet us and rectify the problem - how about NOT! We were on vacation travelling through AZ, UT and WY not taking the time to meet up with them to get windshield wiper fluid! Of course there wasn't a gas station in sight and had to deal with a million dead bugs as our view for a couple of days - to get that response added insult to injury - I will NOT be using Hertz again.

The Hertz car we rented to drive 1300 miles from NYState to Florida had extremely low tire tread when we picked it up in the pouring rain. When we noticed this, we took it to our local tire garage and they said it was illegal to drive the car in NYState. We called the Hertz rental office in Oneonta, NY where we had rented the car, and were told they would call us back the next day. They never called. We then spent 53 minutes on the phone with Hertz Roadside Assistance, who finally said that they would call us back. They never called. We then spent 3 hours researching and writing to the CEO; Director of Customer Care; President of Rent A Car Int'l; and General Counsel, telling them that we have both been lawyers for 37 years and that we have an undrivable & dangerous Hertz car. It was extremely difficult to find any helpful phone number or email address for Hertz, and they seem to try hard to make it hard. Their inexcusable negligence could've resulted in severe injury or death. They finally brought us a new car & gave us $100. Unbelievable that they didn't thank us for catching such gross negligence and give us, at the very least, a free rental without us even having to ask. If you want good email addresses for Hertz management, go to elliot.org

The website for Hertz.com is cumbersome in finding out what kind of vehicle they can install hand controls into. So it was no surprise that my hatchback request was deleted and replaced with a full size vehicle (2017 Nissan Altima). I prefer hatchbacks because you can put down the seats in the back and pull in a wheelchair without damaging any upholstery.

I expected Hertz to charge me the weekly rate on a hatchback since it wasn't my fault they could not install the hand controls in the vehicle of my choosing. The clerk giggled at the suggestion when I checked in. Nope, he said you are being charged the full size weekly rate and there was nothing he could do about it. I asked to speak to the manager and was told he was out for lunch but that he would call me.

I did get to speak to the manager and he said he would reduce my rate. However, when I returned the vehicle, the rate wasn't reduced and because I had requested an extra six days, they tacked on two extra charges. Again, I was told that the manager was not there and that I could call the 800 number to try and get it reduced. I attempted to tackle the labyrinth of the Hertz telephone system but I gave up after two transfers because no one knew which department handled accessible rentals.

There are just so many charges for renting a vehicle these days aside from the daily/weekly rate. These are the extras I paid at Hertz Phoenix Airport location:

Concession Fee Recovery 11.11% $ 36.90
County Surch $ 14.53
Energy Charge & Maint Recovery $ 6.44
Return Change Fee $10.00
Cust Facility Chg $6.00 per day $78.00
Tax 15.600% on Taxable TTL $69.74

This review is about my experience in the state of Israel renting a Hertz car. I am sorry but I have to wonder if you actually care about your brand or its reputation. You clearly dont care about your clients as you let these people rent their cars using your name and US based standards. I rented from hertz ( in the US) for a majority of my professional life through my work and travels, they were always courteous, caring and made some mistakes on the bills but were willing to listen and sometimes correct them. But the experience I had in Israel, does not compare in any way to your US based services.
1. I was never, and I mean NEVER until this day (20 days after I signed up for that car) had gotten a bottom line to how much I am paying, paid or will eventually pay.
2. car was just bad, alignment issues and gas milage issues
3. I was charged 3 times on my card by hertz! Non of these charges were approved by me or explained to me! They never sent me a break down of my bill. NOTHING! Just one email that says that they are about to charge me. What kind of a service is this?
I am considering canceling my CC to stop this behavior! Why do I need to feel so afraid for my money and security after renting a car?

Just incredibly disappointed! When you rent a car, you assume its working well. Check brake light goes oncalled the Fort Lauderdale Airport Hertz rental & told them the brakes feel like theyre slipping (they told us to return the car to the site) & we were nervous about driving the car back to the airport (30 minutes away)the brilliant response... if you want it towed you will have to pay for the tow truck. They Hertz employee was incredibly rude & frankly was completely unsympathetic about the huge inconvenience to wasting part of our day having to swap the car out. We scheduled a quick trip to Florida & wasted half our day dealing with this car issue. Our day trip to Epcot was definitely impacted. The manager at the Hertz was very apologetic about the rude employee & how we were handled at the emergency call phone center & told us he would offer us a $75 credit (for our inconvenience). Long story short he said he couldnt credit us $75 but would give us a $75 credit towards our next Hertz rentalTRUST methat credit will not be used as we will never rent from them again.

I have an extremely bad experience with is company. They charged me twice for the same car of an amount of 3102. 6$. I do warn every one not to buy any thing from this company. I contacted them multiple times with evidences of the two payment receipts. Simply they ripped me off. The worst company I have ever dealt with in my life. Be very careful.

In Aug. 2017, I rented a car from Hertz for eight days. Three weeks later, I still have not received a return of the authorization payment.

And, when I call Hertz about it, I get blown off: "The delay will be unlimited, sorry, nothing we can do."

It's a substantial sum of money. Why should Hertz simply "borrow" my money, with unlimited delay? They're not paying interest on it.

What is truly amazing is the attitude. Not our problem. We could care less. We'll just take your money, and return it when we feel like it.

It's a nice cheap scam. If I did it, I'd get arrested. No charges against Hertz, though.

So vote with your feet. Avoid this lowdown fly-by-night outfit in the future.