Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Hawalili

Hawalili

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Hawalili?
grey stargrey stargrey stargrey stargrey star

Hawalili Reviews Summary

The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
405
quality
1,632

Instant Feedback

28,352 reviews

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
Follow Jeff Z.
Unfollow Jeff Z.
Share Review
Report Review

Muy regular
April 4, 2023

Los short llegaron con una textura muy diferente a la que se observa en las fotos, igual algunas prendas me quedaron grandes y otras pequeñas. Les escribí, pero no he obtenido ninguna respuesta.

Date of experience: April 4, 2023
Texas
2 reviews
0 helpful votes
Follow John G.
Unfollow John G.
Share Review
Report Review

Forget it!
May 4, 2023

First, beautiful shirts however their return policy is terrible. When I ordered the first time from them the shirts were fine but the second time - not so much. Two of six shirts were tight around the shoulders and arms. When I emailed them about it they said I could return it to point of origin or keep them (even though they don't fit) and get 15% off my next order. (Guess where point of origin was!) when I again contacted them stating it was not my fault that they were small, they said there were tolerances allowed. 1 cm. Here, 3 cm. There, and I should measure them before I sent them in. They really stand behind their product - way, way behind. Forget ordering from these people!

Date of experience: April 4, 2023
Miss W. Hawalili Rep
over a year old

Thank you for your feedback!

We completely understand your feelings. The size of items from different styles varies. We recommend you check the detailed measurements in the size chart first. You'll find the size chart under product details. Also, we recommend you compare the measurements with the clothes you usually wear. Hope this will help.

According to our return policy, the customer is responsible for return shipping and sending it back to our warehouse when returning the products. Therefore, considering that some customers will bear high freight charges, we will provide customers with partial discounts as an offer, or customers can send them back to China and we will process the refund after receiving the products. Sorry for any misunderstanding. We are currently working to resolve the issue and also improve our products.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Virginia
1 review
0 helpful votes
Follow Will F.
Unfollow Will F.
Share Review
Report Review

More than expected!
April 4, 2023

While searching to replenish a diminished supply of shirts I discovered Hawalili. They offered a unique variety of colors and patterns suitable to my taste. Narrowing the choices was a pleasing adventure, but adding to my shopping cart and completing my order was no trouble at all.

Date of experience: April 4, 2023
Missouri
1 review
0 helpful votes
Follow Ronald X.
Unfollow Ronald X.
Share Review
Report Review

Purchase 4-4-2023
April 4, 2023

I wish you have more long sleeve shirts to choose from

Date of experience: April 4, 2023
New Mexico
1 review
0 helpful votes
Follow Sophia N.
Unfollow Sophia N.
Share Review
Report Review

Your ad said order five and get a sixth free that did not show up. Your bracelet SUCKS

Date of experience: April 3, 2023
Tennessee
1 review
0 helpful votes
Follow Logan J.
Unfollow Logan J.
Share Review
Report Review

Quality and fit
April 3, 2023

Great product sized as advertised and well made.
Thank you

Date of experience: April 3, 2023
Ohio
1 review
0 helpful votes
Follow Charles R.
Unfollow Charles R.
Share Review
Report Review

Shopping at hawalili is GREAT! Hawalili made it easy to order, and the shirt collection was great to look at!

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
Follow Walter S.
Unfollow Walter S.
Share Review
Report Review

Nothing has been received though the company already collected my funds.

Date of experience: April 1, 2023
Turkiye
5 reviews
0 helpful votes
Follow Virginie D.
Unfollow Virginie D.
Share Review
Report Review

I love this place.
March 31, 2023

I love this place. The clothes are always great and the staff is super friendly. I've been shopping here for years and will continue to do so.

Date of experience: March 31, 2023
Australia
1 review
0 helpful votes
Follow Carl E.
Unfollow Carl E.
Share Review
Report Review

TOP OF RANGE!
March 31, 2023
Updated review

Out of all the experiences I've had buying on line! I have never had a company that prides so much in their PRODUCTS! From the QUALITY OF THEIR CLOTHING! To their packaging for their CUSTOMERS! I thank HAWALILI! Very MUCH!

Date of experience: March 30, 2023

My first time!
March 1, 2023
Previous review

My first time! Thank you! Cheers!

Date of experience: February 28, 2023
Texas
1 review
0 helpful votes
Follow Kent T.
Unfollow Kent T.
Share Review
Report Review

Hhawalili will offer free gifts to you for spending more but never ship them. Instead they tell you they where out of stock and send you a $5.00 coupon instead on your next purchase. When I informed them that this is Bait and Switch and illegal in the US they sent a $30 coupon. So you thinking to your self this should cover the cost of a new shirt nd shipping but NO!. You have to spend over $100 just to be able to use the coupon which would normally qualify you for another free gift but since you used a coupon you don't get a free gift. So basically you have to buy in to different order of over $100 each to get the free gift they originally offered you via coupon. This is a Chinese company who do not have to play by US or world norms. So in far practice I am sharing my coupon with you! See the picture below.

Date of experience: March 30, 2023
Miss W. Hawalili Rep
over a year old

Please accept our sincere apologies for any inconvenience caused.

Would you mind providing us with your order number so that we could double confirm the issue? We've already sent a private message to you, please check and we are looking forward to your reply.

For the free gift, sometimes it may be out-of-stock. To avoid a long waiting period, we would offer some discounts to satisfy our customers. We are sorry that we did not meet your expectations.

We are committed to providing customers with the best possible shopping experience and will upgrade our service at the earliest possibility.If you have questions about your order, please contact us by email at [email protected] or by chat online.

Minnesota
1 review
0 helpful votes
Follow Billy X.
Unfollow Billy X.
Share Review
Report Review

New Shirts
March 27, 2023

Lots of good choices of shirts and other items. Looking for a new look for golf.

Date of experience: March 27, 2023
Canada
1 review
0 helpful votes
Follow Jeremy Y.
Unfollow Jeremy Y.
Share Review
Report Review

Beautiful Shirts
March 26, 2023
Updated review

Easy to order, fairly fast shipping, sizing seems accurate and fantastic material.

Date of experience: March 25, 2023

Couldn't register
February 24, 2023
Previous review

Couldn't register- wouldn't let me.

Date of experience: February 23, 2023
Florida
1 review
0 helpful votes
Follow Nick X.
Unfollow Nick X.
Share Review
Report Review

Hawalili Superiority
March 25, 2023

Great Quality at a Great Price. What more needs to be said.

Date of experience: March 25, 2023
Canada
1 review
0 helpful votes
Follow Eric W.
Unfollow Eric W.
Share Review
Report Review

Ordering
March 24, 2023

It was very easy fast delivering and $#*!s look like good quality.

Date of experience: March 24, 2023
Massachusetts
2 reviews
0 helpful votes
Follow PHILLIP C.
Unfollow PHILLIP C.
Share Review
Report Review

GREAT CLOTHES the kind of style I like to wear I wish you had a lower delivery cost or free when you spend up-to a lower amount on anything not just full priced clothes I would buy a lot more stuff.

Date of experience: March 24, 2023
Virginia
2 reviews
0 helpful votes
Follow TPDpvEsiKatQc N.
Unfollow TPDpvEsiKatQc N.
Share Review
Report Review

Great patterns
March 21, 2023

Easy to order. My only complaint would be the short sleeves are a little too short.

Date of experience: March 21, 2023
South Africa
1 review
0 helpful votes
Follow Juan K.
Unfollow Juan K.
Share Review
Report Review

Good product
March 20, 2023

Good experience and very good quality for money. The design of the product is also great

Date of experience: March 20, 2023
Colorado
1 review
0 helpful votes
Follow Steve E.
Unfollow Steve E.
Share Review
Report Review

Customer service issues
April 19, 2023
Updated review

One of the shirts I ordered was for Mardi Gras and it didn't show up and one of the shirts my husband didn't like and I followed the instructions to return the two shirts, but did not receive an e-mail confirmation within 48 hours as the instructions stated on how to return the shirts and receive a credit. I assume the ploy is to wait until it is too late to return them.

Date of experience: March 19, 2023
Miss W. Hawalili Rep
over a year old

Thank you for the feedback and sorry for any inconvenience caused.

Upon checking, our colleague has previously replied to you before. Would you mind please double check your mailbox again? Maybe it is in the spam folder. T T

No worries, we did record your return request, and we are glad to help you with the return. Please feel free to contact us by email at [email protected] or by chat online.


I don't have anything to add
February 10, 2023
Previous review

I don't have anything to add.

Date of experience: February 10, 2023
Illinois
2 reviews
0 helpful votes
Follow Douglas I.
Unfollow Douglas I.
Share Review
Report Review

Shirts run small, buy 1 size up
March 19, 2023

Experience was fine, merchandise got here fine and on time. Shirts run SMALL, order one size larger. One shirt was so small I doubt I'll ever wear it.

Date of experience: March 19, 2023