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The company has garnered a mixed reputation, with many customers appreciating the unique product offerings, affordability, and easy online shopping experience. Positive sentiments highlight the fun designs and quality of the shirts, often leading to repeat purchases. However, several customers expressed dissatisfaction with slow delivery times, sizing inconsistencies, and challenges in the return process, including unexpected fees. Overall, while the company excels in product variety and pricing, it faces significant hurdles in customer service and fulfillment that could impact long-term customer loyalty.
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Los short llegaron con una textura muy diferente a la que se observa en las fotos, igual algunas prendas me quedaron grandes y otras pequeñas. Les escribí, pero no he obtenido ninguna respuesta.
First, beautiful shirts however their return policy is terrible. When I ordered the first time from them the shirts were fine but the second time - not so much. Two of six shirts were tight around the shoulders and arms. When I emailed them about it they said I could return it to point of origin or keep them (even though they don't fit) and get 15% off my next order. (Guess where point of origin was!) when I again contacted them stating it was not my fault that they were small, they said there were tolerances allowed. 1 cm. Here, 3 cm. There, and I should measure them before I sent them in. They really stand behind their product - way, way behind. Forget ordering from these people!
While searching to replenish a diminished supply of shirts I discovered Hawalili. They offered a unique variety of colors and patterns suitable to my taste. Narrowing the choices was a pleasing adventure, but adding to my shopping cart and completing my order was no trouble at all.
I wish you have more long sleeve shirts to choose from
Your ad said order five and get a sixth free that did not show up. Your bracelet SUCKS
Shopping at hawalili is GREAT! Hawalili made it easy to order, and the shirt collection was great to look at!
I love this place. The clothes are always great and the staff is super friendly. I've been shopping here for years and will continue to do so.
Out of all the experiences I've had buying on line! I have never had a company that prides so much in their PRODUCTS! From the QUALITY OF THEIR CLOTHING! To their packaging for their CUSTOMERS! I thank HAWALILI! Very MUCH!
Hhawalili will offer free gifts to you for spending more but never ship them. Instead they tell you they where out of stock and send you a $5.00 coupon instead on your next purchase. When I informed them that this is Bait and Switch and illegal in the US they sent a $30 coupon. So you thinking to your self this should cover the cost of a new shirt nd shipping but NO!. You have to spend over $100 just to be able to use the coupon which would normally qualify you for another free gift but since you used a coupon you don't get a free gift. So basically you have to buy in to different order of over $100 each to get the free gift they originally offered you via coupon. This is a Chinese company who do not have to play by US or world norms. So in far practice I am sharing my coupon with you! See the picture below.
Please accept our sincere apologies for any inconvenience caused.
Would you mind providing us with your order number so that we could double confirm the issue? We've already sent a private message to you, please check and we are looking forward to your reply.
For the free gift, sometimes it may be out-of-stock. To avoid a long waiting period, we would offer some discounts to satisfy our customers. We are sorry that we did not meet your expectations.
We are committed to providing customers with the best possible shopping experience and will upgrade our service at the earliest possibility.If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lots of good choices of shirts and other items. Looking for a new look for golf.
Easy to order, fairly fast shipping, sizing seems accurate and fantastic material.
GREAT CLOTHES the kind of style I like to wear I wish you had a lower delivery cost or free when you spend up-to a lower amount on anything not just full priced clothes I would buy a lot more stuff.
Easy to order. My only complaint would be the short sleeves are a little too short.
Good experience and very good quality for money. The design of the product is also great
One of the shirts I ordered was for Mardi Gras and it didn't show up and one of the shirts my husband didn't like and I followed the instructions to return the two shirts, but did not receive an e-mail confirmation within 48 hours as the instructions stated on how to return the shirts and receive a credit. I assume the ploy is to wait until it is too late to return them.
Thank you for the feedback and sorry for any inconvenience caused.
Upon checking, our colleague has previously replied to you before. Would you mind please double check your mailbox again? Maybe it is in the spam folder. T T
No worries, we did record your return request, and we are glad to help you with the return. Please feel free to contact us by email at [email protected] or by chat online.
Experience was fine, merchandise got here fine and on time. Shirts run SMALL, order one size larger. One shirt was so small I doubt I'll ever wear it.
Answer: Hawalili clearly hired rejects from the DMV... no help, no answers, no concern. They don't know and don't care. Actual the DMV looks like a model of efficiency compared to Hawalili.
Answer: Thanks for your inquiry. The default currency displayed on our website is USD. You can switch it to another currency by clicking the $ in the upper right corner. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Answer: BAD COMPANY! I think they are a scam as well. Got small instead of large shirts, that were labeled Large. Tried to return them and never got a return label from them. The scam is they offer 15,20, and then finally 25% cash back if you keep them because you are faced with international shipping fees, possible custom charges and many weeks without knowing if you will get your money back. First file a dispute with your credit card company and then the BBB. Help the next poor bait and switch victim.
Answer: Sorry for the inconvenience. But we cannot find your order with this email address, could you please send us more information ( name or phone number used on the order)? You can send these to [email protected], then we can check it for you.
Answer: Dear Customer, Could you tell us your order number for checking? If you have any questions for your order, please contact [email protected] or online chat for checking.
Answer: I'm 6'3" and 265.3XL fits with room to spare. I wash all my clothes before wearing and these held up well with warm water and tumble dry. They do wrinkle easily, but the designs override any complaint there. I haven't tried ironing yet. I'm assuming very,very low heat.
Answer: You MUST follow the sizing guide provided in the item listing; according to their guide, I wear anyhing from a Medium to an 2X Large!
Answer: Hi Ken P. Welcome to Hawalili, Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Therefore, you can expect to receive in 13-25 business days. Regarding the delivery time, you can learn more about our shipping policy here Https :// www.hawalili. Com/information/Shipping%20%26%20Delivery We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online. Hawalili is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi mahadhevan p. Welcome to hawalili, For more information, please check: Https :// www.hawalili. Com/information/Return%20Policy If you have questions about your order, please contact us by email at [email protected] or by chat online.


Thank you for your feedback!
We completely understand your feelings. The size of items from different styles varies. We recommend you check the detailed measurements in the size chart first. You'll find the size chart under product details. Also, we recommend you compare the measurements with the clothes you usually wear. Hope this will help.
According to our return policy, the customer is responsible for return shipping and sending it back to our warehouse when returning the products. Therefore, considering that some customers will bear high freight charges, we will provide customers with partial discounts as an offer, or customers can send them back to China and we will process the refund after receiving the products. Sorry for any misunderstanding. We are currently working to resolve the issue and also improve our products.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.