Dear customer,

We apologize for the inconvenience you've experienced with the order. We regret to know that you haven't received the order.

After reviewing your order, we found that the tracking information of your order hasn't been updated for a while. The shipping carrier confirmed that your package was lost in transit. In this case, we will resend the items and we also notified you of the situation by email. We are sorry for all the inconvenience caused. At your request, we have updated the shipping address for the replacement order for you. You'll also receive the shipment notification email once the replacement order has been shipped. However, sometimes these emails may end up in your spam or junk folder, so please check those folders as well. Thank you for your patience and understanding.

If there is anything else we can do to assist you, please do not hesitate to contact us at [email protected]. Our team is available 24/7 to assist you with any issues you may encounter.

Best regards,
Jules
HAWALILI

Dear Customer,

Sorry that our product did not meet your expectations.
We appreciate your feedback and will use it to improve our products in the future.

We are committed to our customer's satisfaction, and we would be happy to work with you to resolve this issue. Please contact our customer service team as soon as possible to discuss your concerns and arrange for a return or exchange.

Purchase (except swimwear 、bags&accessories) can be returned within 30 days from the delivery date.
We also sent you an email regarding this issue, please check and reply to us.

Thank you for bringing this issue to our attention, and we hope to have the opportunity to earn back your trust and satisfaction with our products in the future.

If you need additional assistance, please feel free to contact us by email at [email protected]. We will reply to you within 24 hours.

Best regard,
Echo
HAWALILI

Dear Customer,

We sincerely apologize for all inconvenience.

There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.

If the size you received is not the size you ordered. Or does not match the size stated on the size chart, please contact us and provide some picture(s) so that we can check.

We are committed to enhancing our service to simplify the process for customers in selecting their ideal size with greater accuracy.We do hope you will have a better shopping experience with us in the future. Thanks for your feedback.

If you need additional assistance, please feel free to contact us by email at [email protected]

Best regard,
Mandy
HAWALILI