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Guest Reservations

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

About Guest Reservations™:
Guest Reservations is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.

Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.

As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.

Guest Reservations Reviews:
GuestReservations.com has a high customer satisfaction rate. Guest Reservations is one of the most trusted platforms for online hotel reservations. To read verified Guest Reservations reviews, see below.

Is GuestReservations.com Legit?
Yes, Guest Reservations is a safe and legitimate source of online hotel reservations. Since 2016, Guest Reservations has made hotel reservations more accessible – helping millions of travelers book hotel rooms online. Guest R...


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Guest Reservations Reviews Summary

Guest Reservations has a rating of 1.8 stars from 1,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guest Reservations most frequently mention customer service, credit card and front desk. Guest Reservations ranks 438th among Hotels sites.

service
603
value
591
shipping
166
returns
261
quality
494
This company responds to reviews on average within 2 days

Instant Feedback

6,300 reviews

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Douglas K.
1 review
0 helpful votes
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Quick and EASY
March 18, 2020

Quick and EASY

Date of experience: March 17, 2020
Kenneth e.
1 review
0 helpful votes
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It was very good so far
March 17, 2020

It was very good so far.

Date of experience: March 17, 2020
Deanna G.
1 review
0 helpful votes
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Very easy to do
March 17, 2020

Very easy to do

Date of experience: March 16, 2020
clifford e.
1 review
0 helpful votes
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Speedy
March 16, 2020

Speedy

Date of experience: March 16, 2020
Marilyn V.
15 reviews
0 helpful votes
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So easy to reserve the 3 rooms
March 14, 2020

So easy to reserve the 3 rooms.

Date of experience: March 14, 2020
Heather C.
1 review
0 helpful votes
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Website is easy to use
March 14, 2020

Website is easy to use

Date of experience: March 13, 2020
Trish M.
1 review
0 helpful votes
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Quick and easy
March 13, 2020

Quick and easy

Date of experience: March 13, 2020
Jeffery V.
4 reviews
0 helpful votes
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?
March 12, 2020

?

Date of experience: March 12, 2020
Jobynia G.
1 review
0 helpful votes
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Simple and easy reservation process
March 12, 2020

Simple and easy reservation process. Everything went smoothly. I was attending my father's memorial services, so it was great to have a simple process.

Date of experience: March 12, 2020
Kristina R.
1 review
0 helpful votes
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Fast
March 12, 2020

Fast. Easy.

Date of experience: March 12, 2020
BARBARA D.
1 review
0 helpful votes
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Holiday Inn Express exceeded our expectations; was very clean and robided an adequate breakfast. Guadalupe our breakfast attendant was particularly attentive to my husband who uses a walker. When we return to visit again, will definitely stay in Emmaus,PA Holiday. Wonders stay. At a great value too.

Date of experience: March 11, 2020
Dennis W.
1 review
0 helpful votes
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Was easy yo do
March 11, 2020

Was easy yo do. Just wondering if a rollaway is available, if needed?

Date of experience: March 11, 2020
Keith G.
17 reviews
0 helpful votes
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Nothing of note
March 11, 2020

Nothing of note

Date of experience: March 10, 2020
John M.
8 reviews
0 helpful votes
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Excellent
March 9, 2020

Excellent. Efficient.

Date of experience: March 9, 2020
Steve B.
2 reviews
0 helpful votes
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Have stayed here b4 Liked very much
March 9, 2020

Have stayed here b4 Liked very much

Date of experience: March 9, 2020
anonymous N.
3 reviews
0 helpful votes
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Rip off ur recovery fees and taxes r a complete over the top consumer taken advantage of rip off. Hilton should b ashamed of themselves. U just lost my business and I have been a very long time customer. Bill was $131. Fees were 54+. Total was $191.+. I thought I was getting a good deal till I saw total charges:

Date of experience: March 9, 2020
Martin S.
1 review
0 helpful votes
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Very easy to book great price
March 9, 2020

Very easy to book great price

Date of experience: March 8, 2020
Erin y.
1 review
0 helpful votes
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Eazy...
March 8, 2020

Eazy...

Date of experience: March 8, 2020
Philip R.
1 review
0 helpful votes
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Very efficient
March 8, 2020

Very efficient

Date of experience: March 8, 2020
GB
1 review
2 helpful votes
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Rip Off!
March 8, 2020

Do not use this company. They add an extra 3rd on in tax and fees when you get to the small print/final confirmation. Tried call centre for refund and got left on hold for 15 minutes then rude to and hung up on by Kathy with a K. Finally got through to someone who listened but not holding out hope on a refund. No supervisors available to escalate call either.

Date of experience: March 8, 2020