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About Guest Reservations™:
Guest Reservations is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
GuestReservations.com has a high customer satisfaction rate. Guest Reservations is one of the most trusted platforms for online hotel reservations. To read verified Guest Reservations reviews, see below.
Is GuestReservations.com Legit?
Yes, Guest Reservations is a safe and legitimate source of online hotel reservations. Since 2016, Guest Reservations has made hotel reservations more accessible – helping millions of travelers book hotel rooms online. Guest R...
Guest Reservations Reviews Summary
Guest Reservations has a rating of 1.8 stars from 1,300 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guest Reservations most frequently mention customer service, credit card and front desk. Guest Reservations ranks 438th among Hotels sites.
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I attempted to book one night on this website. The dates were correct. The amount was correct. I put in my credit card information, and it was approved. My receipt had different days and a different amount on it. I called to let the company know and they refused to correct the issue. I did not want to cancel, I requested the error on their end to be corrected. THEY WILL SCAM YOU! DO NOT USE THIS WEBSITE!
They will rip you off! I made a reservation for one night and they changed the days after I entered my credit card information. I called the company to let them know there was an error and they absolutely refused to make any adjustments what so ever.
Hi Amber, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
We made reservations for a stay at Surf Chateau Hotel on Buena Vista, CO. They use Guest Reservations as their online way of blokong from their site. The room was $410 per night. After inputting data and credit card information no subtotal displayed, instead it automatically transacted a total of $772 for one night! That is a 60-70% upcharge without any information of added fees. I would have expected some tax but the way they advertised was very false and shady in my opinion. They do let you cancel with a full refund but how many people are getting taken with this cruddy checkout method?
Hi Keith, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
I've made an error in my booking and wanted to cancel the reservation to start from scratch. I sent a message in their system within 20 minutes. They did not react on that and now they tell me the cancellation costs me 1200 USD - from a 1400 USD booking. Never seen before and I can only recommend to everyone NOT to use this so called company!
Hi Joerg, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
I found mouse in the rooms, bad experience not recommenced
The lady receptionist name Artma and housekeeper, bad manner, don't have service mind, very rude
Hi Panisara, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
This website is miss leading and a bunch of crooks taking money for no services provided. Lead to believe that u can cancel a stay within the time frame allowed and be refunded which I did! Instead they just steal your money and tell u too bad will tell everyone I know to not use this crappy hotel reservation website
Hi Brad, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
This site misleads you into thinking you are booking direct with the hotel but then charges a ton of fees. AVOID and check your URLs before submitting anything.
Hi Jenna, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
Very disappointed! They don't give you hand soap unless you ask. The bottles of shampoo/body wash were empty and housekeeping was gone for the day. Valet is mandatory for $32/night, and my car was only 20 ft away! But I couldn't go get it myself. Staff was mediocre. Breakfast is $8 now, used to be free. Pool and gym not available without warning. As a travel agent, I would never refer anyone here.
Hi Shonda, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
El lugar bonito aunque ya muy descuidado el mobiliario, no ponen mucha atención en la limpieza aunque cumple lo básico. El servicio PÉSIMO, no te ponen atención y nos negaron una almohada 🙄. Los hoteles venden servicio y aquí es de lo que más carecen
Hi Gabriela, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
Had a family emergency and this place refused to refund my money. I highly recommend not using this hotel. Terrible customer service from management.
Hi Michael, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
They would not honour my CAA membership, for a discount. The Daily mandatory charge is just another name for the Niagara tourism tax and will not refund it. The hotel even charged this fee for parking. The amount is exactly the same percentage as the Niagara tourism tax. Yes, you can get refunds for the Niagara tourism tax. I sent a email about it and was ignored. Stay away unless you want to pay more money.
Hi Leigh, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
Booked 5 rooms on this website. Thought I was on the hotel website because they make it look like you are booking directly through the hotel. I was booking rooms to attend a funeral, so wasn't in the best of mind sets. Booked something by mistake, and realized I had also mistakenly booked the non cancellable feature. I called within 1 minute of the booking, and was told - sorry - no cancellation policy can't be changed. In addition to that, the fees charged for each room was over $100 so in the end, the cost was way higher than I would have paid through any other website.
Hi Jan, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
It is unbelievable that more than a month before the reservation date, this hotel does not allow cancellation without penalty. We understand that the refund is not 100% but they do not even consider the possibility of charging a moderate percentage. The cancellation is for medical issues, not on a whim. I DO NOT RECOMMEND IT. They lack humanity
Hi Juan, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
Guest Reservations is a scamming company! Do not reserve with Guest Reservations. They confirmed my reservation with the wrong date then they would not refund me 300.00
Eve
Hi Eve, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
I went on the website to book a room at Laquita Hotel in Shreveport, Louisiana for a funeral I planned to attend. 1 King size bed suite was advertised as $99.00 refundable before 3:59 of the following day. When I book the room the price jumped to 154.00 non refundable as I hit the confirmed button written in small letter. Tried to stop the transaction to no reveal. Didn't work! I advise this is false advertisement but representative tried to convince me otherwise. She said if I cancel I lose all my money for the room. Offered me a $15.00 discount and that makes the room $144.00 hahaha am I supposed to be stupid when the cost was 99.00 + taxes. Also told me that Laquita made the rules. I ask for a manager and need to wait 1-2 hours for a return call. I am needless to say greatly upset over foolishness. The most they could have done was gave me the price of the room advertised with taxes. Don't book with this third party company.
Hi Janice, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
Beware people. We made a registration through this place. It advertised $1,000 and charged us 3x the amount. The hotel only has a virtual dodgy credit card and has no details of who the companies are that make these bookies. We have identified 3 companies behind this and no one is helping resolve it.
Hi David, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
Unfriendly staff, not very clean, no restaurant, food quality not particularly good - I would definitely not stay here again.
Hi Dennis, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
If you would like to lose your money book with them! I requested one room for one night woke up the next morning. They charge me $1700
Cancelled my rooms told me they would give my money back never did I have no hotel and they got paid for 4! They said the system glitched and then cancelled my rooms to refund me never refunded me my money horrible people
Hi Aquelia, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
The website crashed before finalizing our booking, I repeat we did not complete the booking due to the website crashing. We needed to go back in reenter our info to book the room. After hitting complete reservation we noticed our bank account was charged twice due the this crashing.
The customer service rep work for work said that it was our fault and due to the cancellation policy we would not get a full refund. As a reminder we did not submit the first booking due to the website crashing. If you read the list of complaints on the Better Business Bureau's website you will see there are numerous complaints where individuals run into this same scam.
We are perplexed by the cancellation terms the rep was referencing considering we never booked anything.
https://www.bbb.org/us/de/wilmington/profile/travel-agency/guestreservationscom-*******4332/complaints
Hi K M., your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
Neither of the confirmation numbers emailed to me after booking worked when we checked in after calling them and then giving me another confirmation number I gave that to the hotel they informed me that booking number was on someone else's name completely, but with our card info.
Hi Corrine, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amber, your satisfaction as a customer is of utmost importance to us, and we are committed to resolving the issue. Please contact our customer support team at [email protected] to help resolve your concern. Thank you.