Walmart Grocery DeliveryReviews 655

I have Covid and decided to place an order for medications and soup. Paid for it and then received a confirmation email. Then an email that Ceasar is shopping, then a substitution, then out for delivery and then all of a sudden it was cancelled. I spent from 8:14 pm to 10:22 pm trying to find out why. Had to go to the store with a fever of 104 to get my items. I received 4 different answers as to why this happened. Till today I have been told, system error, express is done by a 3rd party delivery company and they cancelled it, an ID issue and it was cancelled for my security. Which one is it. I feel scammed and my money still has not been returned.

I got banned from Walmart for reporting bad grocery deliveries of the groceries being dumped in the street or parking lot because the driver did not want to carry them in! So he dumped them and ran! It's now called "Walmart Dump & Run!" When I complained they said " well your groceries got delivered! And no refund will be given for all the groceries that melted out in the parking lot!" After that conversation Walmart put a ban on me and am not able to shop there anymore! WTH? I'm done! Switching now to Target.com because their store is clean and spotless and food is fresh and their deliveries are perfect! I heard many delivery complaints for Walmart! They now have been nicknamed "Walmart Dump & Run Delivery"!

Today was the last time even trying that dump. Last 4 times have all been crap. Every order either substituted with the most expensive thing they can find or completely out of stock. Service sucks. The only thing good about it is the drivers are not actual Walmart employees and they do the best work. They have a bunch of uneducated people that does not give a crap what you order. They either dont look or grab the first thing they see as a substitute. Walmart just plain sucks. The bigger they get the worse they are.

Requires $35 minimum orders to benefit - sometimes even for store pickup. Too many items ineligible for free shipping or free pickup. Ridiculous program, should be $5 a month or less. If my Amex card didn't credit me for the cost, I certainly would have canceled and I'm even thinking of canceling so that Amex doesn't keep paying them for it!

Im always either missing items (some times large sections of my order) or I'm waiting hours or sometimes days to get my stuff. It doesn't work at all and needs to be completely revamped. Don't waste your money.

Completely Burned Out with constant, never-ending, multitude of problems covering all aspects of Walmart food delivery. Nothing ever gets better, and I am sick and tired of conversations about the unacceptable problems!

About 20 percent of the time I order grocery delivery from Walmart, items are missing or damaged or rotten. Their system indicates you have to return the item to the store for a refund. The entire reason I am paying for year-long delivery is to avoid DRIVING to the store. So, the lettuce is brown and soggy and they want me to drive to the store with this lettuce for a refund? Seriously? I have been tempted to keep rotten items in my refrigerator for a month or so, and then go to Walmart returns and hand them the horrible mess, to get my refund. And, let me tell you about missing items. BIG party planned. Ordered delivery and the primary reason for the order was for ice cream. Ordered three kinds. Groceries were delivered. NO ice cream. It took 1.5 hours on chat to clear it up to get a refund. I ordered a second order the same day, including flowers. NO flowers. Another hour to get a refund. They offered a promo code, but you have to order a lot of items to use the code. Party ruined - no ice cream, no flowers. I am almost positive that either the store neglected to hand the flowers to the driver (or he gave them to his wife) and the ice cream... either melting at the store or the driver ate it. He did say, "ice cream" when I met him at the door. He left too quick before I saw missing items. Besides, he won't have them - either at the store, or in his trunk, hidden. WASTE of time, hunting down missing items. One time Walmart delivered my huge order (mulch, wild bird seed, etc.) to the wrong house. They told me to walk around and find my items at another house. It took 'an act of congress' to get a refund for that order. Then I had to drive to the damn store to shop. I never have problems with Amazon delivery, Walgreen's delivery, HEB delivery, Target delivery, or any other delivery service. Just Walmart... not sure why I still shop there. Cost, perhaps, but is it all worth my time?

I you ever need to reschedule your delivery you will find out just how incompetent this company really is. I will be looking at other options moving forward because Walmart is full of flat out liars.

WHAT IS THE POINT OF DELIVERY IF I HAVE TO TAKE UNWANTED ITEMS BACK TO THE STORE? It's time for a class action lawsuit.

Nothing against the delivery drivers, whom I've never had a problem with, but I'm never ordering from Walmart again. They charged me nearly double what my order would've been in person - mostly for extra shipping, as they wound up shipping every tiny item individually. I never would've selected that option, I'd much rather have canceled those items, but they don't always give you that option. "Oh, we're out of this small packet of cat food, but we'll ship it from our warehouse several states away and charge you plenty for it. Be prepared to get single packets of cat food daily for the next month and a half." OMG, I HATE them! Instacart is expensive, but at least they always give you the option to just cancel the item, if it isn't in stock.

They shouldn't be encouraging you to sign up for Walmart + to get the benefit of free same-day delivery if they can't actually fulfill that promise. As soon as I signed up and tried it the very first time, my order was delayed two hours, then overnight. The whole time I haven't been able to reach a single person. I actually sent my son up to the store right before they closed with ID and the order number and they said they couldn't release it to him - only a driver, which they had none. When I tried to use their chat it told me there was no agent available, no one answers at the store, and I couldn't reach a real person in the evening on the 800 number. So they just cancel your order, you wasted your time, have no groceries, have to wait to get a refund, or reorder everything again - a huge waste of my time. I could have ordered elsewhere and have the food that I need. If they are going to offer same day free delivery, then they need to make sure they actually have a guaranteed way to get it delivered to you and follow through with providing what they promise. Now I will be attempting also to get my subscription payment back. No point paying for a subscription service and getting the same or worse service than if I didn't sign up and belong to the program.

Orders left at the bottom of my wheelchair ramp regularly, items missing regularly, obviously damaged products delivered, expired rotten food, being asked to come to the store for refunds, just ordered milk, no milk. Now I will be on the phone for an hour trying to get a refund.

CONSTANTLY get spoiled produce.like clearly spoiled.do they even look at what they are doing? I always specify an alternate item yet they will give me a completely random item that I didn't even choose. One order which had 8 total items and 5 were substituted.again they do not bother. Customer service is a joke because they repeat scripted apologies and give you discount codes that do not work.

Another instance was where the driver insisted on taking a photo of my ID when I had no alcohol or meds.just groceries. Very questionable practice.

Wrong order. I stopped Walmart Grocery delivery exiting my driveway alerting her to the wrong order (12 bags). Wrong house. Expected delivery 5 items between 3pm-4pm. No show after 6 pm called Walmart Grocery customer service told to wait until next day to call back. I never did receive my order. And I had to call back to initiate a refund. No call from grocery driver although she said she would.

A vast majority of my orders are messed up in one way or another. Missing items, rotten produce, raw meat in the same bag as fresh goods, entire order sent to the wrong house, sometimes I get someone else's order, I've had rotisserie chickens with a chunk missing out of them.

And then refunding anything is a nightmare. At first it's easy and you can just do it on their website, but once you return 3 or so things they block your access to the online help and instead make you sit an hour on hold to talk to someone who doesn't speak English.

This morning I was supposed to have groceries delivered from Walmart. I got the text and email when it was delivered. I opened my door and nothing was there. Next I looked at my email and on the Walmart app and it was delivered alright! But to the WRONG apt. This happened about a couple weeks ago also. Twice within a few weeks! My whole address, including my apt. Number is on the Walmart app. I also put my Apt. Number in the instructions. Both times I got a refund, but it takes awhile for that initial higher charge to drop off. I know Walmart uses "Spark" drivers to shop and drop off the groceries. Not sure if it's how ALL are done. Not sure if this is the issue ("Spark" drivers). But it has caused me to not want to do grocery delivery with Walmart anymore. It is a super inconvenience when I don't get what I ordered because it was delivered to the wrong place. I had to re-order my groceries both times this happened, but NOT with Walmart. I ordered from elsewhere. It costs a little more than Walmart, but worth it since I don't need or want that big hassle of maybe not receiving groceries that I ordered and paid for. I have had issues ordering things from Walmart before, but not as bad as this.

I know sometimes it gets busy. But their drivers are always late with your groceries. Sometimes the food isn't the best quality, either. I ordered two cans of no salt added sweet peas on January 1,2024. It was delivered on the 2nd. I opened it on February 25th 2024. It was around 1:25 am in the morning. One of the cans had a black bug in it. That is so gross and disgusting. I took a picture of it on my phone. The black bug was dead of course.

Absolutely absurd how awful this service is. Don't bother ordering any perishable items because the dates will be a day or 2 out before it expires. Almost all produce ordered is always rotten. For a company that has enough money to buy another country, this service is a joke. I could go on but if you read all the other 1 star reviews, we've experienced it.

I have been using this service for a while now, and am ready to quit! I thought it was okay at first, but it progressively got worse. Orders are delayed, items end up missing and other people's stuff ends up mixed in with my order. Lately, I have had a lot of items missing from my orders. In my most recent order, half my stuff was missing! No more for me! I've had it with this nonsense!