Walmart Grocery DeliveryReviews 655

These people delivered my groceries to the wrong apartment and had the nerve to tell me their GPS had the right address but the picture is not my door or apartment building and I told them it was wrong and I was told since it was delivered to the correct address (it was not) I cannot get a refund so basically I'm out over $310 and the groceries! DO NOT USE THIS SERVICE! They stole my money and my groceries! The picture is of them throwing my food down in front of somebody's apartment? My apt has a hallway leading to the door i don't know where this is but it's not even my building!?!?!?

I just got home after surgery and needed to restock a few items. I figured I would give Walmart's delivery a try since my local super market does not offer that service.
Mistake.
I ordered ice cream sandwiches. Got nothing
I ordered light cream. Got nothing.
I ordered Vitamin Water ZERO (the version with no added sugar). Got regular Vitamin water.
I ordered a half gallon of milk. I was told they didnt have any and they substituted a quart of milk. First, Walmart doesnt have a half gallon? WALMART? Second, if I ordered 64 ounces, why would substituting 32 ounces make sense? Why not replace it with TWO quarts? I get the price is higher, but at least give me the OPTION -- I could not edit the quantity.
Overall, the only good aspect was the driver was exactly on time. Whoever filled the order should be fired.
DONT make my mistake -- DONT use this service.

I would give this rating zero stars if possible. I took advantage of a Black Friday deal and purchased a Walmart÷ subscription. I ordered a few small bags of groceries and they were delivered by a magician because they rang the bell but by the time I opened the door they and their vehicle had vanished in thin air! I placed another order yesterday morning to be delivered at 5pm. At 5pm I got notified that there was a delay and that it would be 7pm. At 10pm I was told to cancel my order and try again. So, I reordered everything and set today ar 7pm for delivery. At 8 I got notified that there was a delay and it would be delivered by 10. I contacted customer service apparently in Fiji or someplace like that...and was told that it would be delivered by 8:45 because they were trying to find a driver. I am still waiting. I contacted customer service again and they told me to wait one more hour. At 11:30 pm I canceled again because they didn't show.

Last night they told me my order was picked up by a delivery driver but they didn't know where it ended up or who the driver was...really?!? That's competent...NOT! Tonight they told me that my order has been shopped and is ready but waiting for a driver. If they don't have drivers then they should not offer this service!

I will be calling the local store nd I will be asking for a refund for the membership dues and canceling Walmart÷. I will also make sure to spread the word before others fall victim to this scam!

Walmart's delivery service is terrible. I ordered from them twice and the first time the carrier they used (uber) left the entire order in front of the building. When I went to look at it, I realized it wasn't even mine. So the driver had to come back and pick up that order and bring mine. When I asked him about it, he told me they don't get any details about the orders (including what they contain!) so he mistakenly gave me the wrong one.

The second time only part of my order arrived and I asked the delivery person where the rest was and he told me that the store said the order was complete. When I called requesting that the rest of the order be delivered the same day, I was told it was too late and they couldn't replace it, they could only refund it. In other words, all the items I was counting on having for the following day weren't going to show up.

They don't have their own delivery vehicles so they use multiple carriers who aren't reliable and their personal shoppers need a lot more training.

If you must shop at Walmart, save yourself a headache and just go in and shop yourself instead of relying on a delivery

I might recieve my groceries one out if five times. I tried to cancel my subscription, but Walmart made it impossible to find the right link to do this. Now I'm out $100. Don't use this service. Walmart takes your money when you place an order, and 4 out if five times, don't deliver your order. You recieve a
"Delayed up to two hours message", but the order never shows up. Sometimes, you don't even recieve a message. When you call about it, the only option given is to cancel your order. They tell you it's not possible to reschedule. Then you find out that you may not get your money back for up to 10 days. So...Walmart has your money, and you have no food, medicine or pet Supplies. Some of us are living paycheck to paycheck. And can't afford to pay the same grocery bill twice. If you DO reorder, they end up rescheduling it anyway, and it ends up coming 3 days later while you at work. Perhaps this is their way of trying to get twice the money from you. If you go to the store, and pay for your groceries, the store can't keep them that's just theft! And that's what it is when Walmart keeps your money for nothing. If they don't deliver your order, there should be no charge! There would be no need to wait 10 days for a refund. Instacart has never not delivered an order of mine. On my last order, they didn't find two items I ordered. Not only didn't they charge me for the items, they gave me a $10 credit for the inconvenience. That's how customer's should be treated!
Avoid Walmart grocery delivery, and stick with Instacart.

I wanted to try Walmart Plus and I finally did and 5 out of 9 deliveries were cancelled by Walmart because they couldn't get drivers or just didn't feel like delivering. It just says cancelled with no explanation. I cancelled Walmart Plus after the last non delivery. Honestly the other perks are not worth it as it was between Paramount plus that worked on my phone but, would not register with my Roku tv and their 10 cents gas perk was no good either as gas stations closer to me are about 10-15 cents cheaper than the store that walmart deals with.

Walmart Shipped wrong items had to return in store myself and then wait 5 days for money back on card. Re ordered call to make sure right items and still they messed up. Basically they're borrowing my money for a few days and wasting my time going in-store. Would buy if they actually carried product in-store. They are so worried about people stealing they make you order online. But the lack of leadership and value for employees causes these problems when being shipped.

Nothing like waiting all night for an order with no communication. I have a houseful of company coming this weekend and had only 1 night free this week in which I could receive a grocery order--and it was a large order. It was to be delivered between 6:00 & 7:00 PM. At 6:40, I received a text saying it was delayed and would be delivered within 2 hours. After nearly 3 hours, I called the store. Couldn't reach a live person. Called Customer Service, and their very patient CSR called the store via whatever backdoor number they had and finally had the order delivered at 10:15 PM. The last time this happened (about 2 months ago), I received a message about 10:00 PM telling me that they were canceling the order because they didn't have a driver. This is not the first time this has happened, or I wouldn't be writing this. (I believe in giving the benefit of a doubt.) They really need to streamline the process AND provide better communication.

I have ordered several times from Walmart, 2 out of 8 times my order has actually arrived. The other times I have to call, chat etc and usually end up cancelling order because they say they have no one to deliver it. Unfortunately I paid for the full year. This is really terrible service and completely unreliable.

Every time I order online grocery for pick up I never get but half of what I ordered. Then I have to wait for Walmart for up to 3 days to credit my credit card. Walmart is using my money for up to 3 days for free.
Isn't there a law against this sort of practice? Please someone let me know?

Placed a $841.96 pick up food order on the 13th. Only received a quarter of the order totalling $255.03... I immediately contacted the manager over the pick up department as well as store general manager, corporate, billing and engineering departments. Here we are 8 days later and everyone is still giving me the run around and no refund in sight. I literally just want to feed my kids...I have tried everything to get my money back with absolutely no luck. There has to be something I can do...

Driver left Groceries in the garbage bin by the door instead of on the door step. There were fresh veggies in the bag. This is clearly not sanitary and frankly quite disgusting.

I placed a grocery order and it was delivered at the wrong address went to the address and NO grocery

How does a place like walmart deliver spoiled watermelon in a plastic container. Not once but twice! Every time there is an update on the app it is a disaster! I'm home sick and ordered my groceries. They were delivered and got up a few min later only to find out they were gone! Taken back to the store cause I had to sign for the nyquil I ordered. When did this change! Thus is ridiculous! I had to reorder and wait for the driver so I could sign. So much for contact less delivery!

Many times on online orders, Walmart will run out of an item ordered and will substitute it with a totally different product and this is not call substitution, its called wastage of my hard earned money because I don't need that product.

The original product ordered and the substitute are totally different products. That's why I said garbage for brains

They constant late if they come at all. When you call the customer service number they just give you the run around and a couple of times they've even lied.I've had order that came more than 48 hours late. If the order doesn't come at all they do nothing to correct the problem. When you have the I'll sign for it, they still don't knock. I'll never use the service again. I will cancel my premium account. I won't shop there anymore as well. If I didn't have to I won't give them a one.

I must say this is the worst grocery delivery service I have ever used. Spoke with a Eddie R who is a supervisor there for the Lawrenceville GA collins Hills location and he had no empathy or sympathy that I did not receive my order I placed earlier in the afternoon yesterday which by the way my groceries is still not here this morning!
Asked him for a coupon and he only wanted to offer $10.00! I should have gotten all my money back from this order as a courtesy. Everyone expect this supervisor Eddie that I spoke to this morning was trying to help me. Yesterday I stayed on the phone for over an hour trying to get my order delivered. The rep could not reach the driver OR the store this is unacceptable after you take my money and did not deliver my groceries. I would NEVER RECOMMEND Walmart grocery delivery service. The worst!