Walmart Grocery DeliveryReviews 655

First and last time I will ever use walmart delivery services. It was so over priced and half of my items were actually missing. I ordered 23 items and only received 4. At that point, I debated whether or not I wanted to pack my baby up and just got to the store myself. I was so upset and called customer service. As someone already said on here, the wait time is about an hour. Do not waste your money or your time. Use instacart instead! Its an app that allows you to actually communicate with the shopper and the fee all together is $5. Wayyy better than walmart prices for delivery.

Junk. This was not worth $25. Cheap plastic flimsy. The box was damaged to smashed when it arrived wrapped in a plastic bag with a stamp on it. The power adapter was missing making it absolutely useless customer service won't give a refund or even acknowledge my order.

I've placed 5 orders in the last month. The first delivery was great. It went perfectly, the item that was not there was replaced. He followed my instructions. I had no problems.

After the very first order, none of the deliveries were complete. The second-order, they mixed up my order with another person's order. However, again, she called when she arrived and had me meet her downstairs. Everything was perfect besides, they'd messed up on the order. I figured that happens and I just let them know... When I contacted customer service, they couldn't help, twice. They forced me to place the order again and had me wait for 2 days before the delivery.

They claimed management would contact me. I haven't heard from management.

None of my orders have come complete as ordered. NONE... most of my requests did not have replacements, and, after the first delivery, the ones that had replacements were unacceptable.

Then, 2/16/2021 upon my previous orders I began to notice that all of my deliverers have been African American through food stamps. All of them. I began to think about it. I felt like someone was aware of the complaint, however, I said nothing. I know that someone could comprehend my thoughts as when almost every other delivery person through food stamps was dark skin or African, and did most everything perfect... called when they arrived, waited for me downstairs, and gave me all that was available; The first caucasian American out of the food stamp delivery walks in the hotel, walks right past hotel security up the elevator, and knocks on my door during the pandemic emergency, in a hotel full of homeless. Mind you, that this security breach took place the day after someone was on my floor complaining that there was a stabbing in the building, yesterday.

Walmart pick up and delivery charges $17.95 2 hour delivery $9.95 for next day morning delivery or $7.95 for day afternoon or evening delivery and at those prices I either want most my stuff, to be ask if I want a substitution before I get it and not have to go through the hassle of trying to get a refund for something I didn't want, get the right item, not have my item leaking everywhere. I paid $17.95 for delivery this week and got less then have my order I would had like the chance to cancel that and to see if another store had it because that was a lot of money for 9 items missing and the whole reason I made the made the order was for the valentine day stuff you were out of so I had to go spend money somewhere else anyways. Then my sons valentines toy that you substituted for another toy didn't even work so now I have an upset child and I have to go spend more money to get him something else.

Placed on line grocery delivery order on Wednesday for a Sat morning del 10-11am. Door dash driver text me at 11 says been waiting over an hour and she kept asking for the order and they would not give it to her. I tried calling store and no one answers. Door dash driver got fed up and left. Never got my order and ended up cancelling. This exact same thing happened the week before and manager in charge of pick up assured us it would not happen again. Never again! Many hours between the two weeks of frustration and unanswered phone calls. This is the Pasadena MD store. I can't speak for all stores. I have a store closer but it doesn't let you pick where you get the delivery from.

Walmart delivery is horrible they claim they got people to deliver your stuff and then the driver don't show and when they call the doordash driver they don't answer. Then the store says well if there not here by 8pm we will call u at 8pm to arrange something and never call. My fiance and myself are done with this. The customer care don't do anything to help except tell you lies and they tell you things u wanna hear. If we was to rate this it would be a big fat 0. We can take our business else where. This has happened to many times. Instacart does a whole better than walmart does

I have used Walmart grocery delivery a few times and only had 1 time that they were half hour late. But today I was supposed to have delivery from 12-1:00 and they never showed and no updates. So about 2:30 I call and ask what's up. The lady tells me that the driver cancelled and they were supposed to reassign someone else. Well it got to be 7:00 pm so I called again to see what's up. That lady tells me they had another driver but he cancelled at 5 pm. I had called the customer service number and she was trying to help me by calling the store and no one would answer their phone so she sent them a chat message. I will have to call tomorrow to see if I am getting my food or need to ask for a refund. I assumed that if they are not answering their phone they have probably had people calling all day about their orders. This is when I found out Walmart contracts out delivery. I thought they had hired their own people to do this job. Maybe Walmart should hire employees to work there and do the deliveries. It would then be a more reliable service. I need eggs, bread, and milk so I put in an order for instacart for tomorrow morning. I hope that comes.

I have a hard time thinking of these people as human after my experience with them, I am in a wheelchair and I am paralyzed from the waist down, I ordered groceries from them a week in advance, throughout the week they told me everything was fine, my groceries were supposed to get here between 7:00 and 8:00 p.m. they sent me a text message at 7:02 saying it would be here at 7:09 and they gave me the name of the driver, so I left everything I was doing and prepared for the driver and got the door opened, the driver never showed up I stood there in the cold, they didn't even have the decency to call they sent me a text message close to 8:00 saying it was their fault, when I asked for customer service help, I spoke to a woman I could only describe as the rudest most unfeeling customer service woman I have ever dealt with, she could not stop making smiley faces and stupid emojis during the chat transcript, I asked for her supervisor, she didn't want to give me the supervisor I insisted, the supervisor took my number said he would call me back and he never did. I am reporting them to the BBB right now and so should you when they do you dirty.

Im a walmart + costumer meaning i pay every month to get free delivery everytime I order. Things go missing here or there. Not the things that are out of stock though. I mean the things that are in stock and are suppose to be delievered to me. They don't get delivered so I have to call and get refunds for the stuff thats missing. More than once I've done this. Just recently I order some stuff that included 2 substitutes that i didnt get and a medicine syringe that I needed for my sons medicine and I paid the 10 dollars express just to recieve the medicine syringe right away. That also went missing. This isnt the first time my stuff has dissapeared. Whats worse is that if the door dash driver has my stuff, they dont return it. Its like they are keeping stuff that people order. Either that or walmart is lying. Either way, I wish my stuff would stop dissapearing. The medicine syringe was probably in the same bag with the other stuff door dash stole from me.

Example: There's 10 boxes of brown rice on the shelf, you order 3 boxes to be delivered, site says available. Walmart emails you when order is being picked and tells you "out of stock"... why? A weird quota system that only applies to delivery orders, if there's under a certain number of boxes available, say 15, the picker cannot take any for your order. But, if you go into the store, you can buy all ten. This B. S. applies to all items ordered for delivery.
So if you're disabled like me and deal with severe chronic pain, can't drive, can't get to the store you're simply S. O. L.
As far as the substitution option... I've received substitutes that weren't even close to what was ordered.
Walmart seems to think that issuing a refund for so called "out of stock" items is some kind of favor to you... well it's not when you have to wait 3-5 days for the $ to hit your account not to mention that you go without what you need to survive.

If it wasn't for the pandemic I wouldn't be using this or shopping from Walmart. The drivers they get from door dash are horrible creeps most of the time. They never know what they're doing and had a few try to walk inside my home without asking me and one argue that he had to take a picture of my door after he got my signature my husband chased him off. I would suggest you get a rating system like uber and lift where when you leave a bad rating for a driver they don't get paired with you ever again. I had the same creepy picture guy again and this time he sent the notification that he was on his way when really Walmart still had 30 more minutes to shop my items. It took me chatting and calling someone to figure it out because of the langue barrier with the driver.

I asked for a refund of ½ ($50) of my $98 annual Walmart Grocery Delivery Service membership due to several times, including today, of drivers not following my directions as I asked them to in my online directions/instructions. I have a physical disability and can't afford to chase down drivers like I had to do again today, going up and down 13 stairs and walking another 2 blocks to flag a driver who wouldn't follow my directions to my apartment, but chose to use GPS, which doesn't get you to the only entrance to the apartment complex. It's common sense if someone says use the written directions to get to their apartment door that they probably better do that. I believe the drivers couldn't read/speak English, so it's a combination of poor hiring decisions and inadequate training.

I used walmart pickup delivery service last week and there were a few issues with the order. Which fine, mistakes happen, but the worst part is there no way to get this resolved via their website either via email / live chat / or just their software to report the problem. They make you call them in to an obviously backlogged calling system (wait time over an hour). I'm guessing this is part of their scheme so people just give up about getting their money back.