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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.


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GreenMotion Reviews Summary

Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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8,214 reviews

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GB
1 review
0 helpful votes
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Amazing Team
August 17, 2023

Faultless ever time and the team could not be more helpful. Vehicles are always spotless and ready to pick up.

Date of experience: August 17, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Bryan,

Thank you for your five-star review.

It is fantastic to hear that you find our team to be amazing.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Italy
1 review
0 helpful votes
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Great rental, hasstle free!
August 17, 2023

Was concerned about our rental on our Portugal holiday, read so many concerning reviews and negative comments. From start to finish our experience was exceptional, no issues whatsoever. Highly recommend Green Motion.

Date of experience: August 17, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Dennis,

Thank you for your five-star review.

We are thrilled that you had a great rental with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Brilliant car company
August 17, 2023

Smooth, easy transaction, everyone we met was lovely. Car was great value for money, the air conditioning worked really well and we will definitely use them again.

Date of experience: August 17, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Amelia,

Thank you for your five-star review.

It is amazing to hear that you think we are a brilliant car company.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Spain
1 review
0 helpful votes
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Good and helpful staff. Will use you again in the future.

Date of experience: August 17, 2023
Natalie F. GreenMotion Rep
over a year old

Hi William,

Thank you for your five-star review.

It is great to hear that you received excellent service from our team.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Belgium
1 review
0 helpful votes
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All good
August 17, 2023

Good prices, good car, good service

Only issue is that I had to wait for 20 minutes for the navette to pick me up at the airport. Not dramatic but a bit annoying

Date of experience: August 17, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Gilles,

Thank you for your five-star review.

We are delighted to hear that you received good service and we apologise for the delay.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

France
1 review
0 helpful votes
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Website unstable but may be my connection. The website kept going back to the main page.
Also, trying to book a car for a pickup after 8pm was only possible for more expensive deals. As the office does not close until 22.00hrs I dont understand why it would not accept a booking

Date of experience: August 11, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Robin,

Thank you for your review, we really appreciate your three stars.

We are delighted that you found our Green Motion booking process easy to use. Thank you for your feedback, we will pass it on to our development team.

We hope to see you again in the future,

Kind regards,

Green Motion International Customer Services.


Website unstable but may be my connection
August 9, 2023
Previous review

Website unstable but may be my connection

Date of experience: August 9, 2023
Spain
1 review
0 helpful votes
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Overcharged!
September 9, 2023
Updated review

Booking is clear and easy. I greatly appreciate the zero excess option. Cancelation is not so clear and easy. I tried to phone and got no answer. I was charged more than I agreed. When I was refunded I was refunded less than I paid. I no longer trust this company. I will not be using them again.

Date of experience: August 10, 2023

Booking is clear and easy
June 12, 2023
Previous review

Booking is clear and easy. I greatly appreciate the zero excess option. Cancelation is not so clear and easy. I tried to phone and got no answer.

Date of experience: June 12, 2023
California
1 review
0 helpful votes
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Low class rental company. I was charged significantly more than what was on the confirmation email from Priceline, gas was supposed to be full but the tank took 4.5 gallons at a gas station within 1 mile of pick up, staff was incompetent and rude, and it took over 35 minutes to get the car once I was at their office. Pay a little extra elsewhere and get lots more.

Date of experience: August 9, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Juan,

Thank you for taking the time to review us.

We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us using the form at www.greenmotion.com/contact

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

France
1 review
0 helpful votes
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I had the misfortune of using Green Motion, Manchester airport this May. I felt uneasy from the moment I arrived at the reception desk. Not the car I requested, had not been valeted and had issues once I had left the car park. I have now been charged £210 for a scratch on a rear wheel rim. This was not caused by me as the car never left the driveway until I returned to the airport. My only error was not taking photos before I left. To say I am outraged is an understatement, this company pray on the vulnerable of which I include myself. If I have to use a word I would say scammers. Keep well away.

Date of experience: August 6, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Beverly,

Thank you for taking the time to share your experience with us.

We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us using the form at www.greenmotion.com/contact for us to investigate the charge for you.

Thank you for your assistance.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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Three weeks to go…
July 24, 2023

Pretty good so far... ask me when I've picked it up in three weeks time.

Date of experience: July 24, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Anthony,

Thank you for your four-star review.

We are delighted that you have chosen Green Motion for your rental needs and that you have found us pretty good so far.

We hope that you enjoy your rental with us.

Kind regards,

Green Motion International Customer Services.

North Carolina
1 review
0 helpful votes
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Really easy to use website. Great Price! I have already recommended this site to friends. Hopefully the check-in and check-out experience matches.

A. Pak

Date of experience: July 19, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Ashley,

Thank you for your five-star review.

We are thrilled that you wish to rent with Green Motion again and that you had a great experience renting with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Hungary
1 review
0 helpful votes
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Great service
July 13, 2023

Everything went smoothly. Got all the information I asked for.

Date of experience: July 13, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Trentin T,

Thank you for your five-star review.

We are delighted that you received great service from our Green Motion team and that everything went smoothly with your rental with us.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

GB
1 review
0 helpful votes
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******SCAM*******SCAM…
******SCAM*******SCAM COMPANY*******SCAM******
When I turned up office was closed, eventually someone came to serve me, but then they refused to hire me a car because I had 3 points on my licence. (33mph in a 30zone)
I rent cars on a weekly basis and have never encountered this before.
They said it was in one of the pages of their Terms and Conditions, and as I had accepted them and paid in full they will not refund me any money!

If Green motion cannot rent cars to customers with any points on their licence, this should be in large bold writing at the top of the rental, before the point of sale, not hidden in the terms and conditions.

I had pre-registered all of my details with the company 24hours before hand, including my DVLA check code. I was never made aware there was a problem.
After my flight landed I arrived at the "closed" office, they finally opened up and then refused me a rental. At this point it is 9pm at night, and I'm a woman travelling alone night 200miles from home, they just shut the door!
I had no option to spend hundreds more £££ on a Taxi.
Its surprising that a company this size can behave so unethically and hide behind their terms and conditions, supply you with nothing, and keep 100% of your money leaving you stranded!

TOTAL RIP OFF!

*******SCAM******SCAM*******SCAM*******SCAM*******

Date of experience: July 12, 2023
Naomi S. GreenMotion Rep
over a year old

Hi Kelly,

Thank you for your review.

We are very sorry to hear that you were not able to rent with us on this occasion. Our Terms & Conditions do advise that if you have any endorsements on your license that you should check with us directly to see if we are able to rent to you. If you have not done this, our standard cancellation policy would be applied.

We apologise for any inconvenience that this may have caused you.

Thank you for your understanding.

Kind regards,

Green Motion International Customer Services.

Czechia
1 review
0 helpful votes
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I hired two times in a 2 week period, pickup from aiport was good, checkin was fine but as in other car hire places because of a journey conclusion it appears slow. I had a really bad experiance in Greenmotion Stanstead a few years ago, but Manchester did display these bad practices.
Riz was a pleasant and patient checkin guy, as was the lady who checked the cars back in, checking back in is very fast indeed especially if you take out their insurance package.

Date of experience: July 8, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Anthony,

Thank you for your five-star review.

We are thrilled that you chose Green Motion for your rental needs and that you found us to be good value.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Australia
3 reviews
1 helpful vote
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We ordered and paid a deposit of 154 quid to Economy Car Rentals. Before we arrived at the Edinburgh rental place I asked if there could be problems. No problems was the answer.

On turning up it appeared to be called Green Motion Car Rentals and Economy Car Rentals is just an agency.

I had left my credit card with my daughter to pay for our 50th wedding anniversary. Green Motion Car Rentals refused to accept my wife's Citibank card which is the same card, same account, same everything.

They charged us 1414 pounds extra which did include full insurance.

The car was a Toyota Yaris Hybrid and was excellent.

I'd love to know if Green Motion have anything to do with Economy Car Rentals but I will be very very careful in future that I take the same credit card for hotel or other bookings as this is a scam which could (and did in our case) have expensive consequences.

Date of experience: July 6, 2023
California
1 review
0 helpful votes
Follow LEE N.
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Simple and easy access system to book a car. Nice!

Date of experience: July 4, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Lee,

Thank you for your five-star review.

It is fantastic to hear that you found our Green Motion processes simple and easy to use.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Wisconsin
1 review
0 helpful votes
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The ride from the airport to the rental place was quick, the office was busy so there was quite a wait, but the car was new and functioned well. There was some confusion on where to return the car at the Holiday Inn, otherwise a great experience.

Date of experience: July 2, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Elizabeth,

Thank you for your five-star review.

We are delighted to hear you liked the rental vehicle.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Malta
1 review
0 helpful votes
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User friendly
July 2, 2023

Very user friendly website. Also with great value.

Date of experience: July 2, 2023
Natalie F. GreenMotion Rep
over a year old

Hi David,

Thank you for your five-star review.

We are really pleased to hear that you like our website.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Germany
1 review
0 helpful votes
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Rental Car through Condor
July 1, 2023

Everything was good organized. Alessandra of Greenmotion in Preveza made a very good Job. As well the other People in the Team.

Date of experience: July 1, 2023
Natalie F. GreenMotion Rep
over a year old

Hi Hans,

Thank you for your five-star review.

We are really pleased to hear that you found our team at Green Motion Preveza to be doing a very good job.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

Ireland
1 review
0 helpful votes
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Car hire
June 29, 2023

Easy and quick pick up, lovely staff and car was great stood out in carpark with colour!

Date of experience: June 29, 2023