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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick, easy, at a a reasonable price point. The only issue was inadequate signage at the pickup/dropoff point (hotel near Heathrow) - it was not really clear where to go, and the shuttle bus was a couple of hundred yards away across awkward uneven ground - not great for pulling suitcases
Very friendly, simple and easy process, car was ready and easy drop off
Hi John & Shelly,
Thank you for your five-star review.
It is amazing to hear that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The greenmotion team has been kind, Quick and useful, we were very satisfied with the service
Hi Marco,
Thank you for your five-star review.
We are delighted to hear that you found our team to be kind.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nach kurzem Suchen (Green Motion firmiert in Cagliari unter Mida!) lief es 100%ig rund! Schnell, freundlich und kompetent! Der Preis war sowieso konkurrenzlos für sechs Wochen Sardinien! Sehr empfehlenswert und jederzeit gerne wieder!
Hi Peter,
Thank you for your five-star review.
We are thrilled to hear that your rental with Green Motion Italia went smoothly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff very friendly, the car was very comfortable, Price was far cheaper than the other company.
They haven't forced or scared me about there own insurance.
We would definitely recommend it, thanks green motion
Hi Marc,
Thank you for your five-star review.
It is great to hear that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very friendly could not do enough to help us I will definitely use them again
Hi Shani,
Thank you for your five-star review.
It is brilliant to hear that you had a top class rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Picked up at the airport (some mintest waiting might apply) easy pick up and return of the car
Nice clean cars, prefered small ones perfect for the island.
Hi Tobias,
Thank you for your five-star review.
We are very happy to hear that you had no problems during your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
You double charged the price of the rent and took too much to refund my money
Hi Salem,
Thank you for your review.
We are very sorry to hear that you have received an unexpected charge. In order to look into this for you, please contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Hi Paulo,
Thank you for your five-star review.
We are really pleased to hear that you received a friendly welcome. If you wish to book again, please visit www.greenmotion.com for our best prices.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent service from pick up at the airport, to collection of car, service in-between, car return and return journey to airport. Used many times and using again in October. Can't recommend them highly enough.
Hi Jan,
Thank you for your five-star review.
It is brilliant to hear that your car rental experience was excellent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Rental, the car and return were perfect. Person at the desk was very competent.
Hi Gottfried,
Thank you for your five-star review.
It is fantastic to hear that your rental was perfect with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I would like to congratulate the members of staff at Stansted when I picked up my car. I was greeted with courtesy and they were very helpful. The return of the car was also dealt with efficiently.
My only complaint was the distance from the airport.
Hi Susan,
Thank you for your five-star review.
We truly appreciate your congratulations to our team at Green Motion Stansted.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nous avons simplement le probleme quand on reserve le vehicule parfois on arrive pas à nous donner des disponibilité fiable
Un gros défaut lors de la recuperation du vehicule, toujours sale interieure et exterieure
Hi Yasin,
Thank you for your four-star review.
We truly appreciate you renting with us on this occasion and apologise for the condition of the vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Best prices and new vehicles. Great staff and very easy collection. 10/10
Hi David,
Thank you for your five-star review.
We are thrilled that you like our rental vehicles.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was fine and the staff were excellent and helpful
Hi Blagoje,
Thank you for your five-star review.
We are delighted to hear that you found our team to be excellent and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Du début à la fin ce fut parfait la voiture parfaite le service sur place … aucune surprise
Hi Josee,
Thank you for your five-star review.
We are thrilled that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The deposit has not been refunded to my account yet
Hi Mohammed,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Check in was great. Vehicle was newish and in good condition. On returning the vehicle, they did try to charge me for some very small dints on the doors (where people had opened doors into them); however, as I had taken photos of the vehicle, inc all damage,before taking the vehicle and had emailed them to the company before leaving the car park, I could demonstrate they were pre existing so no charges were made.
Hi Stuart,
Thank you for your four-star review.
We are happy to hear that you enjoyed your rental with us and that we were able to resolve this for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Welcome was friendly, detailed tour of vehicle.
Drop off was just as quick. Would use again.
Hi Mr. M,
Thank you for your five-star review.
We are really pleased to hear that you received a friendly welcome from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
As always, an excellent experience with Stansted Green Motion car hire. Staff very friendly, helpful and efficient.
Hi Gavin,
Thank you for your five-star review.
We are delighted to hear that you always have an excellent experience with Green Motion Stansted.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anthony,
Thank you for your five-star review.
It is fantastic to hear that you find us to be reasonably priced and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.