On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The counter service at the spot is excellent and the staff (Salman)there very helpful and polite
Everything was great except for the toll problem but that was no fault of Green Motion. The staff I dealt with were very helpful and the car you gave me was great.
Hi Murray,
Thank you for your five-star review.
We are delighted that you had a great rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Got a clean car, used it for the day and gave it back. Everything went fast and as expected.
Hi Leonardo,
Thank you for your five-star review.
We are delighted that you had a great rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff was really nice during my vacations and I didnt have any problems with the car. Weeks later I get a fine for not paying toll for the Merseyside Bridge, which I did. Even though the fine was cancelled the administration fee of 68£ wont be refunded. No answers to emails.
Hi Hannah,
Thank you for taking the time to share your experience with us.
Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
They picked us up from the airport, carried our suitcases, gave us a clean car, informed us about the necessary information, and told us to contact them if we had any problems.I didn't have any problems while delivering the car, they dropped us back to the airport. Deposit money returned within 2 weeks. I am very satisfied with the service. I recommend it to everyone.
Hi Maide,
Thank you for your five-star review.
We are really pleased to hear that you enjoyed your rental with Green Motion Bosnia.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything works as expected. Very good car, clean. Very good service from the staff.
Hi Jose,
Thank you for your five-star review.
We are thrilled that you received very good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good general experience, good car from the category they promised. Picking up and dropping off the car did not take long, airport pickup worked well, too. I strongly suggest to take out the full insurance cover they offer: it will make your life easier whether you are having an accident or not.
Hi Nick,
Thank you for your four-star review.
It is good to hear that you enjoyed your rental and we appreciate your advice on our waiver products.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Haben einen Kleinwagen über booking.com bei GreenMotion gebucht; der Schalter war leicht zu finden in der Ankunftshalle und das Personal war trotz später Stunde sehr höflich - es gibt dort sogar einen sehr gut deutschsprachigen Mitarbeiter, was wir beim zweiten Besuch der Firma erleben durften, als wir die Mietdauer verlängerten, was auch sehr unkompliziert war - so gesehen war der Service insgesamt sehr gut und auch der Parkplatz ist ganz in der Nähe der Flughalle - das Einzige, was ein wenig kritisch zu betrachten war, dass die Keyless Funktion des Autoschlüssels nicht funktionierte und nach kurzer Zeit im Display "Öl nachfüllen" aufleuchtete, was aufgrund des noch ausreichenden Ölstandes nach Prüfung durch einen Tankwart für unsere zurückgelegte Distanz über 9 Tage dann doch kein Problem war; bei der Rückgabe wies ich daraufhin, worauf man sich gleich um beides kümmerte, damit die nächsten keine Probleme haben; die Rückgabe selbst inkl. Des Checks verlief auch sehr unkompliziert und sympathisch!
Hi Ronald,
Thank you for your five-star review.
It is brilliant to hear that you enjoyed your rental with us and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went smoothly even better then expected all compliments
Hi Darko,
Thank you for your five-star review.
We are delighted that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
In Lettland gibt es unmittelbar neben dem Flughafen von Riga eine Gemeinde, die "Entry Fee" in Höhe von EUR 2,00 (Umweltprämie) bei der Einfahrt verlangt, was auch durch entsprechende Hinweise gekennzeichnet ist.
Unmittelbar im Land angekommen hat man erst einmal was anderes zu tun, als sich um diese Schilder zu kümmern.
Weder wird man beim Abholen des Fahrzeugs darauf hingewiesen, noch sind entsprechende Hinweise im Vertrag oder im Fahrzeug.
Beim Durchfahren wird das Kennzeichen abgescannt und ohne bezahlte "Entry Fee" sind jedes Mal EUR 50.- Strafzahlung fällig.
Zudem wird durch GreenMotion eine Bearbeitungsgebühr von EUR 72,60 pauschal verlangt, was als Wucher bezeichnet werden darf.
Hi Gunther,
Thank you for taking the time to share your experience with us.
Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Green Motion gave us excellent service. The kiosk was so easy to locate. The CSRs were friendly and patient. My only concern was the switching of vehicles from a VW to an opus when we got there. We chose the VW on purpose to accommodate our drivers. Other than that the service and price couldn't be beat!
Hi Renata,
Thank you for your four-star review.
It is fantastic to hear that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The counter was easy to find in Helsinki Airport. The woman at the counter was very friendly. All the stuff took only a few minutes. The car was easy to pick up in the parking and to drop off, too.
Hi B.B,
Thank you for your five-star review.
We are very happy t hear that you found it easy to find the rental desk.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything were perfect from new cars to very helpful staff. Even our travel plans changed and booking was amended hassle free.
Hi Uldis,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good quality new car. Helpful crew.
Only suggestion would be to correct car collection site on booking websites as it says meet and greet on there. Overall good experience and will use them again
Hi Hussain,
Thank you for your five-star review.
We are really pleased to hear that you had a positive experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had a fine experience from start to finish! Grateful
Hi Douglas,
Thank you for your five-star review.
It is great to hear that you had a smooth rental experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The lady at the harbour branch at Corfu town was really helpful and friendly.
It made the whole process easy and efficient
Hi Simon,
Thank you for your five-star review.
It is amazing to hear that you found our team at Green Motion Corfu to be very helpful and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff are very nice. Easily find the staff at airport who takes care of the passengers who booked car with GreenMotion. The process for picking and return car are easy and efficient. Very nice experience with them.
Hi Bai,
Thank you for your five-star review.
We are really pleased to hear that you found it easy to find our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had to change my reservation time to after hours. The staff was very helpful with me and made arrangements so I can get the car after hours
They were very helpful
Hi Kevin,
Thank you for your five-star review.
It is brilliant to hear that you were pleased with our out of hours service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It worth the value, very clean and brand new condition car.
Hi Hamed,
Thank you for your five-star review.
It is amazing to hear that you had the best car rental experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The initial formalities went smoothly. As it turned out, the car we booked was not available. We were offered another, higher class for an additional fee. We didn't agree, so we had to wait (I don't know if it's standard trickery procedure). Fortunately, after about half an hour, the Toyota Yaris in the hybrid version appeared and despite the fact that it is a smaller car than the compact class, we were satisfied, we got more for less (plus low fuel consumption, good dynamics and nice handling on Scottish roads). We took care of the car normally and there were no problems when returning the compliment, formalities, surcharge for excess miles and that's it. I don't think we would have any problems using this company in the future. The service was at a good level. Recommend if you want a cheap car rental.
Hi Lukasz,
Thank you for your four-star review.
We are glad to hear that you had no problems with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for your five-star review.
It is great to hear that you found our Green Motion team to be helpful and polite.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.