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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good great service and the guy who helped us with the rental car and provided us with all info...
Chafik! Toppp!
Hi Adil,
Thank you for your five-star review.
We are delighted to hear that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly guys who patiently explained the fancy controls I'm not used to. Checked the car during puck up and drop off, so no unexpected charges.
Hi Eleanor,
Thank you for your five-star review.
We are thrilled to hear that our team were able to explain the vehicle's features to you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Gabriel,
Thank you for your five-star review.
We are really pleased to hear that we are the best rental company that you have used.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All the Green Motion staff were very helpful and the rental itself was trouble free and good value.
Hi Margaret,
Thank you for your five-star review.
WE are delighted to hear that you had a trouble -free rental with Green Motion and that our team were very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Best experience renting a car, ever. I hope to return and rent another car from you.
Hi Thomas,
Thank you for your five-star review.
We are thrilled that you wish to rent from Green Motion again. It is fantastic that you had the best experience renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
RNT *******
The online rental booking from Canada and subsequent collecting and returning the vehicle to Cape Town International airport was easy enough but the significant deposit has NOT been returned after 24 business days. They claim there is a ringed amount which is not deducted but my Amex credit company has assured me that the amount was deducted. They suggest calling your credit company but it does not expedite the return and the company is only used if there is a dispute which is triggered after 30 days anyway. I have sent 3 emails about this but get the answers as above.
Hi Shahiem,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
5 was perfect wonderful thank you for everything. Was perfect wonderful thank you for everything.was perfect wonderful thank you for everything.was perfect wonderful thank you for everything.
Hi Mohammad,
Thank you for your five-star review.
We are thrilled that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have rented from Greenmotion Manchester Airport 4 times since February. Every time was well looked after and given a good car quickly and efficiently. They are just off the airport, but there's a frequent pick up and the price seems to be a little more than half what you pay in car hire centre at the airport. (You need a pick up there any way) A thank you to Ritz who dealt with me on two pick ups and two returns.
Hi Dr James R,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs. It is fantastic to hear that have always been well looked after by our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Our car rental was satisfactory at Heraklion airport
Hi Jean-Louis,
Thank you for your five-star review.
It is fantastic to hear that you had a very good experience at Green Motion Crete.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good, friendly staff, easy pick up and drop off the car
Hi Christopher,
Thank you for your five-star review.
We are delighted to hear that you found our team at Green Motion Liverpool to friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly staff to pick up and give back the car. No issue or discussion to have. Car in good order.
Hi Elisabeth,
Thank you for your five-star review.
It is great to hear that you had no issues during your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pushed through the rental too quickly. Sign here and here and when you want to check.lots of eye rolling and tutting. Had to sign for the car without even seeing it (don't worry don't worry).apart from this good VFM
HI Gordon,
Thank you for your review.
We truly appreciate you choosing us for your rental needs and we appreciate your feedback. We apologise for any issues caused by our rental process on this occasion as this is not the standard we strive for.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good experience with pick-up and drop-off process. A little bit confusing beginning of the process (we've spent 15 minutes in search of the company's rep in the airport building; maybe GPS coordinates would helped us.
Hi Viktar,
Thank you for your five-star review.
It is brilliant to hear that you had a good experience with us and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Eine absolut problemlose Sache, sauberes Auto, technisch keine Probleme und eine schnelle Übergabe wie auch Rücknahme
Hi Hasan,
Thank you for your five-star review.
It is amazing to hear that you had a problem-free rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent. Friendly pick up, no issues with car, dropped off at airport with no hassle and dropped keys off into a box at the terminal. Would recommend and use the company again.
Hi Grahame,
Thank you for your five-star review.
We are delighted to hear that you had no issues during your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Office is out of terminal. Even out of airport after fences. Very old car, 100.000 Km., weird noises even drive 60-70 km.
Hi Emre P.
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Alles war wie beschrieben. Der Fußweg zum Abholort war 5 Minuten, der Fahrer war gleichzeitig mit uns dort (nach zuvor erfolgtem Anruf). Der Mietwagen war sauber, wir mussten nicht warten. Gleiches bei der Abgabe. Man hat auch nicht versucht uns etwas aufzuschwätzen. Wollte Bob dem Shuttlebus Fahrer ein Trinkgeld geben, das wollte er nicht mal nehmen, eine gute Bewertung sei wichtiger. Sehr gern wieder Greenmotion Liverpool airport.
Hi Martin,
Thank you for your five-star review.
It is excellent to hear that everything went smoothly with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everybody Very kind and helpful
Sin dal ritiro dell'auto fino alla riconsegna sono stato seguito da un gruppo di persone molto efficienti ed ho notato la presenza di un leader molto efficente
Hi Luca,
Thank you for your five-star review.
It is brilliant to hear that you found our team to be very kind and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went very smoothly: booking, finding the car, bringing it back - the staff was also very nice. However, it was not the best car, but enough for driving around for some days.
Hi Sara,
Thank you for your four-star review.
We are thrilled to hear that everything went very smoothly with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Egle,
Thank you for your five-star review.
We are thrilled that everything went smoothly with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.