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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Love the 0 excess and proper insurance policies so much easier than other companies. Great communication too
Paid a lot more in insurance first time as I went through booking. Com. This time booked through green motion. Instructions on how to get to and from car return site and buses could also be better.
Hi Radardo,
Thank you for your four-star review.
We truly appreciate you choosing to rent with us and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Guys are welcoming with smiles and friendly attitude.
Hi Calvin C,
Thank you for your five-star review.
We are thrilled that you once again chose Green Motion for your rental needs and that you always have a great experience renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The guys at Green Motion are first rate, I've never had a problem. Completely trustworthy every one.
I picked up the car at the airport in Preveza, and there was a delay in completing the process. This happened several years ago, and I haven't made a booking with you since because of that experience. I hope this time my experience will be better.
Hi Antonios M,
Thank you for your three-star review.
We are delighted that you once again chose Green Motion for your rental needs.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
GREAT FRIENDLY STAFF BUT VEHICLE NOT READY ON TIME AS I WAS LATE. CLEAN CAR AND EASY PROCESS ON RETURN. AFTER 3 WEEKS THE 3K DEPOSIT STILL NOT REPAID.
Always easy to deal with. Great price and convenient shuttle.
Hi Amelia,
Thank you for your five-star review.
It is amazing to know that you find our prices to be great and our shuttle to be convenient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
First time using Green Motion was extremely easy and very good service. Will be using this service on all my travel to NSW.
The head staff london city branch was bit rude. He needs to get proper training. And drop-of time needs to be more flexible. If it would be 24hrs same like sixth. It would be better.
Hi Mohammed,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Smooth except my car had not been returned. However I was offered a different car that suited me well - smaller but a hybrid
Hi Ross,
Thank you for your four-star review.
We are glad to hear that you found us to be value for money and that the rental vehicle suited your needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had my first time order with Green Motion earlier this year. The service was very good.
Hi Donald,
Thank you for your five-star review.
It is fantastic to know that you received very good service during your first rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had a great experience, booking a vehicle, collection was so easy
Hi Sizwe,
Thank you for your five-star review.
It is fantastic to know that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Vše bylo dle představ, dostali jsme přesně auto, které jsme si objednali a neměli jsme žádný problém. Přeprava z letiště do půjčovny a zpět rovněž v pořádku.
Hi Pavel P,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Used two different Green Motion offices & massively impressed with the service I received at both locations
Hi Mark D,
Thank you for your five-star review.
We are delighted that you once again chose Green Motion for your rental needs and that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice service, easy pick up and even easier drop off. Cleaning is 20€ wich is totally fine for the sometimes dusty roads and even more comfort at the end of the journey. To cross the border there is a fixed fee, wich isn't worth it for like a day or two, but okay to do a weekend-trip.
Hi Daniel,
Thank you for your five-star review.
We are really pleased to know that you had a smooth and easy rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I collected a Kia Sportage from Edinburgh Waverley Station, the pickup and drop off was extremely fast and efficient, the car was in excellent condition, I took it with the premium plan which is a bit expensive.
Hi Vernon,
Thank you for your five-star review.
It is amazing to know that you received excellent service from our team at Green Motion Edinburgh Waverley Station.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car was clean and as advertised. Friendly quick service at pickup and drop off. Good value.
Hi Christina,
Thank you for your five-star review.
It is fantastic to know that you received friendly and quick service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great customer service, friendly staff, keep up the great work
Hi Nihad,
Thank you for your four-star review.
It means a lot to us to know that you received great customer service from our friendly team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff were very helpful & informative. Car performed well. Would advise to take out higher insurance offered as we saw other vehicles with bad external damage on our travels that would not have been covered with basic insurance. Return of car was seamless. Overall a good experience
Hi Liane,
Thank you for your five-star review.
We are really pleased to hear that you had a positive experience with us and that you found our team to be very helpful and informative.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I am always happy to rent a vehicle from Greenmotion. Good service, good staff, good price. Thanks. JK
Hi Janusz,
Thank you for your five-star review.
It is brilliant to know that you are a happy customer of ours.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Polite but slow. Took an hour from entering to driving away
Hi Philip,
Thank you for your five-star review.
We are very happy to know that you found our team to be polite and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very quick attention, car in perfecto conditions, easy car return!
Hi Guillermo D,
Thank you for your five-star review.
We are thrilled that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rowan,
Thank you for your five-star review.
We are delighted that you love our zero excess options.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.