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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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We rented a car with Greenmotion for 10 days.
And got a brand new Peugot, great value.
Recommend!
Rip off customers, charge things that not happening, after paid full insurance for peace of mind, they still stolen people with fines like smoking at car and this not happen. Never use again.
Hi Jhon,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and as such, we request that you contact us by using the form at www.greenmotion.com/contact-us
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I hired a car from Green motion for my holidays in Cyprus 2025. The price was competitive, car was adequate and clean. Overall service was very satisfactory and courteous staff. On time collection service and easily located near the airport in Paphos. I will use again
Hi Kevin O,
Thank you for your five-star review.
We are thrilled that you found Green Motion to be a reliable company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hiring through Greenmotion is seamless, at amazing prices and always with a smile! I've never had a bad experience, quite the opposite, they are always so kind and helpful. I can't recommend them enough.
Hi Mark W,
Thank you for your five-star review.
We are delighted that you recommend Green Motion and that you received faultless service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green motion is the friendliest, most supportive and best priced hire car company, no exaggeration!
Everything went smoothly with very friendly and helpful staff. Good location
Hi Catherine J,
Thank you for your five-star review.
We are extremely pleased that you received great friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Rented a car to visit all of Scotland and much more. A comfortable and relaxing two-week trip to discover with my family the wonders of this beautiful country
Hi Andrea C,
Thank you for your five-star review.
We are thrilled that you had a perfect trip renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were lovely and vehicle we got was great, however the thing that destroyed the experience for us was the full cost of the excess being deducted from our account…. Rather than just a hold on this amount that was released when returning the vehicle. This meant that by the time the funds were refunded to us several weeks later… we lost another $100 or so on the exchange rates. We have hired cars many times and have never had to pay the excess up front like this. In the middle of a holiday all the way from Australia it left us much shorter of funds than we expected to be.
Hi Kim B,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Perfecte 10 d a Escòcia amb lloguer de cotxe a l'empresa. Gràcies al Sr que ens va aconsellar.
Hi Jose F,
Thank you for your five-star review.
It is great to hear that our Green Motion team gave you good advice.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Meine Erfahrungen mit dem Unternehmen waren sehr gut.
Hi Mohamad M,
Thank you for your five-star review.
It is great to hear that you had a smooth rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
"We rented a VW Up and everything went perfectly. The car was clean, economical, and very convenient for city driving. The rental process was quick and easy, and the staff were friendly and helpful. I would definitely rent here again and recommend it to others."
Hi Juris S,
Thank you for your five-star review.
We are thrilled that you recommend Green Motion and that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff were great. A little time consuming plus need a valid bank card for the access but well worth it for the overall cost and service received.
Hi Lorraine E,
Thank you for your five-star review.
It is fantastic to hear that you found Green Motion to give great value car hire.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All good, car was great, new and clean, pick up was great and drop off was good.
Hi Brian B,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Upon arrival at the airport, you have to wait about 30 minutes for the shuttle to arrive, which will take you a few steps to the rental office. We waited too long there, and then had to deal with the paperwork and the sale of various insurances not included in the rental. It's good to understand English if you don't want to buy an extra product.
Hi Gianpaolo M,
Thank you for your five-star review.
It is fantastic to hear that you feel that Green Motion is the only choice for car rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I booked my rental online, picked up the car earlier than expected and dropped it off all hassle free. The guys were really nice as well and even helped me with directions for navigating the airport. Thanks for everything!
Hi Jackie,
Thank you so much for sharing your experience!
We're delighted that our team made your rental process smooth and were able to assist with directions; we look forward to being part of your next hassle-free journey.
Kind regards,
Green Motion International Customer Services.
The car is reliable, but there's no comprehensive insurance and they ask for quite a hefty deposit, almost twice the expected cost. In the end they give it all back, but it feels like having a sword of Damocles hanging over your head!
Hi Andrea C,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The Branch in Tirana was closed at 1 after midnight. Everything was confirmed by email before. They see 27.6. At 1 p.m. not a.m. even they had a flight details. At the end they provide us quality car and drop off the car went without the problem.
Hi Lenka A,
Thank you for your four-star review.
We are extremely pleased that you chose Green Motion for your rental needs and that you received good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had an issue with me entering the wrong pick up date. The agent was very helpful in getting the issue resolved quickly so we were not stranded.
Hi Scott C,
Thank you for your five-star review.
We are thrilled that you found our Green Motion team to be very accommodating.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Will rent again from Green Motion. All went smooth. Thank you
Hi Claudia S,
Thank you for your five-star review.
It is fantastic to hear that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car really damaged and no one waiting us at our return and no one answered to our call
Hi Maurizio G,
Thank you for your three-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I didn't experience any problems with the rental. However, the 142 euros deducted from my card for the highway toll during the rental period have still not been refunded.
I emailed about this issue, but I haven't received a single reply.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael C,
Thank you for your five-star review.
We are delighted that you had a great rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.