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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Service und Mitarbeiter sehr gut! Jederzeit gerne wieder!
The car was litle older, but never left me on road.
The price of rent was good.
Deposit is to high for this car.
Hi Milan,
Thank you for your four-star review.
We are really pleased that you appreciated our Green Motion prices. Thank you for you feedback, we will pass it on to our develpoment team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was brand new and in very good running conditions. However, the shuttle may take a long time to take you to the rental office and it'd be easier if they were right at the airport
Hi Edson,
Thank you for your four-star review.
It is great to hear that you were pleased with the vehicle supplied by our Green Motion team. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Had a great experience. Friendly staff, helpful to sort out issues - and the car was clean, new and fantastic.
Hi David,
Thank you for your five-star review.
We are thrilled that you had a great rental experience with Green Motion. It is fantastic to hear that you found our team to be very helpful and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Nour R,
Thank you for your five-star review.
It is great to hear that you found our Green Motion service to be good and professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Alan,
Thank you for your five-star review.
It is fantastic news that you found our Green Motion team to be straightforward and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Die Kommunikation, die Übergabe und die Abgabe des Autos war sehr einfach und unkompliziert. Das Auto perfekt. Vielen Dank
Hi Ingrid,
Thank you for your five-star review.
It is amazing to hear that you found our processes to be easy and uncomplicated.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
After some time, we got hold of the driver to pick us up from LGW airport. At the car rental, we got a nice upgrade to a brand new VW minivan.
Hi,
Thank you for your four-star review.
We are delighted that you found your rental with Green Motion to be great value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We arrived in Riga Airport, and just 20 minutes after we land, we have the keys to the car. The person handling us was very professional, and was quick and informative.
Hi Morten F,
Thank you for your five-star review.
We are thrilled that you had a magnificent rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi Mikhail,
Thank you for your four-star review.
We are really happy that you choose Green Motion for your rental needs. Thank you for your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi David,
Thank you for your five-star review.
We are very pleased that you found our Green Motion team very pleasant.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent value for money, car was in a good state and staff was very friendly, can only recommend it!
Hi Chary,
Thank you for your five-star review.
We are very pleased to hear that you found us to be excellent value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very reasonably priced small car at Easter, 45 euro for week. Couple of small things, petrol cap hard to release and low battery in key. Staff were excellent.
Hi Donal,
Thank you for your four-star review.
We are glad to hear that you found us to be reasonably priced and apologise for any issues you faced with the vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
SCAM ALERT! Worst experience EVER. Rented through Priceline for $30 and change. When I arrived at this offsite office, the scam began. Would you like our insurance? No, my USAA insurance covers me. Their answer was ok, thats fine, do you have all 20 pages of your insurance policy with you and if you use your insurance, we will need a $2,000 deposit! I said I can pay the deposit, but absent my actual, printed out insurance policy it was a no go, It's a scam! I am 65, I have rented thousands of cars in my life, NEVER have I had this bad an experience! The caar they rented me had marks and dings on every panel! A piece of junk in most fleets. The brakes were bad too! When I asked one of the employees how he deals with working for a company where every customer is upset and yelling his answer wasnt to defend the company, he sais "you get used to it!" BEWARE! STAY AWAY!
Hi Mike,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
User-friendly website with lot of options about cars and special offers.
Hi Andreas,
Thank you for your five-star review.
It is great to hear that you found our Green Motion website user-friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reception Guy Ritz,
He is brilliant he was so helpful. Now i am gonna book my car through green motion rather middle companies
Hi Nail C,
Thank you for your five-star review.
We are thrilled that you wish to rent with Green Motion again. It is great to hear that you received perfect service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When I rent a car from greenmotion at Austria, Vienna Airport.
When I turn on engine, engin light and maintenance light is on.
So I asked changed similar car, but they don't have any.
I asked cancel and money back, the staff cancel right a way.
I came back from vacation last Saturday.
They don't money back.
I sent a e-mail greenmotion and Priceline.
So Priceline request money back to greenmotion but they denied.
They are illegally hold 1075.24 Canadian dollar and not refund.
Please don't take high risk from Greenmotion.
Hi Yunki P,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Really good booking process, have read some negative reviews but taking a gamble
Hi Nicola,
Thank you for your five-star review.
We are delighted that you found our Green Motion booking process to be really good.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
The site was straight forward and the service of the staff was polite and friendly. Tried to post pone the pick up and had so complications leading they accidentally cancelled the booking.
Hi Phiwo M,
Thank you for your review.
We are very sorry to hear that you experienced this issue. Our team would like the opportunity to look into this for you, if you would like to contact us using the form at www.greenmotion.com/contact.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy online booking! We've hired a car from Green Motion before and were happy with the process and the car - that is why we are back!
Hi Jacoba,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you were very happy with our rental processes and vehicles.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrea,
Thank you for your five-star review.
We are delighted that you found our service and staff to be very good.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.