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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was my first time with this company and I enjoyed the options offered, the clear policies and fair price so I decided to try a first rent. All went well, the car was clean and the staff helpful and friendly. Returning the car was as easy and hassle free. I will book again at GreenMotion.
The car was excellent, the price was significantly cheaper than the competition and the pick up is very convenient at Birmingham Airport
Hi Leslie,
Thank you for your five-star review.
We are thrilled that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nothing to complain about the car was new clean and as expected
Hi Joaquim,
Thank you for your five-star review.
We are thrilled that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
There was a slight delay in getting the car which was fine as we were not necessarily on a tight time frame. The assistant was very helpful and provided a USB cable of his own to allow for my iPhone to connect to the Car Play function on the car supplied.
Hi Michael.
Thank you for your five-star review.
We are really pleased that you enjoyed the service which you received from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The guys at the desk were great. Shame the car had scratches and damage, but that was duly noted and I was not charged any extras. Kin was very helpful and friendly.
Hi Igor,
Thank you for your five-star review.
It is fantastic to hear that you received great customer service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent booking and collection/pick up experience.
Regrettably, firstly I had to challenge the fuel charge (corrected after 3 follow ups); then it took more than a battle to get my deposit released.
If you want peace of mind - pay a little more and try somewhere else.
Hi Lidia,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I was concerned dealing with a company that I was unfamiliar with as I am from Sydney, Australia. No problem at all. Would happily rent again with the very reasonable rate.
Hi Richard,
Thank you for your five-star review.
It is fantastic to hear that you had a good experience renting with Green Motion. We are thrilled that you want to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Gentleman in office was very helpful and so were staff upon return. My only criticism is that it is quite away from the airport and the shuttle bus only goes once per hour so if you are not able to coincide with that then either you wait or get a taxi. Taxi cost from airport 16.00. Same for return and that taxi was 24.00... why the difference I do not know! However the rental itself was handled very well, staff all very courteous... as a car hire company I would recommend.
Hi Deb,
Thank you for your four-star review.
We are very pleased that you recommend Green Motion. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great though it's very expensive especially when extending the booking, 2days extra cost £271.00 which has made the decision to try another company next time which is a pity.
Hi Anthony,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our Green Motion team. Thank you for your feedback we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
They were there for me, on time, very friendly. Brand new car. Very efficient process. I like very much to do business with them
Hi Gil,
Thank you for your five-star review.
It is fantastic news that you had a great experience renting with Green Motion and that you found our team to be efficient and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi João R,
Thank you for your five-star review.
We are delighted that you had an excellent experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent service with speedy process for hiring cars. Professional manners and great efforts to satisfy costumers
Hi Samer A,
Thank you for your five-star review.
It is great news that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Bad as you take money from my card and I can't do nothing.Absolutely not fair.If you have to pay for someone else mistake and cannot even prove your point the answer is that we are living in a jungle.
Just to let you know I travel often and use aloth car hire services but not anymore with green motion
Regards
Robert Zammit
Hi Robert,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Hi Ralf,
Thank you for your five-star review.
We are delighted that you received perfect, fast and friendly service from our Green Motion team,
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff is very friendly and helpful, handover was running smoothly, car in good condition, return was done within 5 min!
Hi Lifeng S,
Thank you for your five-star review.
We are thrilled that you recommend Green Motion and that you had a very good experience renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Luke,
Thank you for your five-star review.
We are thrilled that you are very satisfied with your rental with Green Motion and found our team to be super friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was simple and straightforward no problems for pick up and return absolutely brilliant the was perfect keep up the good work
Hi Richard,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion and that you found our team to be very professional and respectful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Have been using GM for years and never had any problems.Friendly staff and we can even have a joke when they tell me to be a man and upgrade!
Hi Julian,
Thank you for your five-star review.
We are thrilled that you have been choosing Green Motion for your rental needs for years. It is fantastic to hear that you find our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good friendly service, Car was ready for pick up promptly. It was a beautiful new, clean and up to date car. Would definitely hire from green motion again.
Hi Edna,
Thank you for your five-star review.
It is great to hear that you wish to rent from Green Motion again. We are delighted that you received very good friendly service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi John,
Thank you for your five-star review.
We are delighted that you had great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Patrick,
Thank you for your five-star review.
We are thrilled that you wish to book with Green Motion again. It is great to hear that you found our team to be easy and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.