On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Loueur tout près de l'aéroport, 2mn à pied,
Aucun souci avec la voiture, très bon état, bons services.
Easy booking system and collect and drop off at the airport.
Hi Michael,
Thank you for your five-star review.
We are delighted that you found our Green Motion processes easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was my first experience renting a car. I was a little afraid of it. The plane was delayed for several hours, but the people are waiting for me in an airport where everything was already closed at the late arrival.
Just friendly people who handled everything correctly. Thank you!
Hi Eddy,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your first ever car rental and that you received super service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was very pleased and surprised with the service. The staff was fantastic, really attentive of my needs, friendly and made the process extremely efficient.
Hi Brian,
Thank you for your five-star review.
It is really good news that you found our Green Motion team to be fantastic, really attentive and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I got charged with vignette (road tax) claiming it was a small company and their cars were only used in the city of sofia so i payed cause didnt want a fine from local authorities. Three days after that i checked the toll system electronically if the car had a vignette and bingo. The car had anual
Vignette so it was not necesary to pay anything in addition. I am especially bothered because a month ago i booked a car from them, the same person did the paperwork and a vignette was not necesary. I am not a fan of small tricks.
Hi,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us using the form at www.greenmotion.com/contact.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
We received free upgrade to a better car AND the overal Experience was very good.
Since the car was not available on the Great driver on our way back.
If there was one thing I would change it would be to have a car immediately on the airport (but we knew this in advance) since it was busy and the first shuttle was full so we had to wait for the second one (+/- 15min)
Hi Iva,
Thank you for your five-star review.
We are delighted that you had a great experience renting with Green Motion. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went smoothly, in the past Green Motion would hassle you to buy their insurance even if you had your own, but thankfully they seem to have stopped doing that, and as a consequence, the whole experience is much more pleasant.
Hi Peter,
Thank you for your five-star review.
We are thrilled that you enjoyed a hassle free and pleasant rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Amazing car! Brilliant service. Do not buy the toll pass as it's ridiculously priced!
Hi Laura,
Thank you for your five-star review.
It is fantastic to hear that you had a great rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Third time with green motion and always satisfied. Pre checking on line to go faster when taking the car. Good vehicles, pick up and drop off at the airport, nice employees, everything fine!
Hi Jacqueline,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and had another good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Una ottima esperienza, il personale è competente, tutto è andato come speravo. Sono soddisfatto.
Hi Andrea,
Thank you for your five-star review.
We are thrilled that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hep cok memnun kaldim. Kadikoy fatih sokak subenizdeki hem arkadaslarin nezaketi hem araclarin kalite ve hizmet cok iyi. Sadece musterilere daha ozel indirimler yapilirsa veya eve teslim gibi bir hizmet tanimlanirsa cok daha memnun kalirdim.
Hi Sanaz,
Thank you for your five-star review.
It is great to hear that you are always satisfied with your rentals with Green Motion. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car rental was ok but my deposit was returned well over a month after it was supposed to be returned.
Hi Bartosz W,
Thank you for your review.
We appreciate your two stars and thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good car rental service. Although our departure was delayed and delayed till midnight, the staff kindly waited for our arrival and we felt safe and comfortable. For our next visit, we would like to get back to GreenMotion again!
Hi Takao F,
Thank you for your four-star review.
We are delighted that you had a good rental with Green Motion. We are delighted that you wish to rent with us again.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was an amaizing. They completely deserved the money. They are always smile and helpfull. The cars are clean and good performing. Thank you Green Motion and Thank you Sinan from Kadıköy branch.
Hi Yaşar Aksanoğlu,
Thank you for your five-star review.
We are thrilled that you had an amazing rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good service at the spot, Rob explained everything very well to us. No problem at all at the car return. I recommend these guys!
Hi Michal,
Thank you for your five-star review.
It is fantastic that you had a nice and smooth rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Went to the car park after I landed where I was met by one of the staff. They took us to another parking lot(5 min drive) where all the hire cars were.
Signed some papers and that was it.
Fast and efficient service.
Hi Irfaan,
Thank you for your five-star review.
It is fantastic that you had an easy rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Satisfactory, disappointing that you can receive a rental car with no petrol in it. After a tiring journey the last thing you want to do is go find a petrol station.
Hi Kevin,
Thank you for your four-star review.
We are very happy that you were satisfied with your rental with Green Motion. Thank you for your feedback we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car (Ford Ecosport) was in good state and clean.
Fast transfer from/to airport.
The price is very good (pre-season)
Hi Radek S,
Thank you for your five-star review.
We are thrilled that you found our Green Motion team to be helpful and enjoyed the vehicle which you rented from us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
After the usual car rental spiel i was upgraded to a new toyota corrolla self charging hybrid.Dream car to drive.The returns was even better, just a quick look round the car and that was it...total pleasure to dealwith GreenMotion.Highly recommended
Hi Philip,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion. It is great that you have once again chosen us for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
OK on the rental car, but I am still awaiting a refund of an overcharge Credit Card where they required my wife to use her credit card to make an additional payment (rather than using my credit card on file) and then charging me to add her as a second driver. She never drove the car and I still have not gotten the refund. I will contact them again this week to see what is going on. So all good except a billing error!
Hi Robin,
Thank you for your four-star review.
We are really pleased that you enjoyed your rental with Green Motion. Thank you for your feedback. Our customer services team would be happy to look into this for you. Please contact us using the form at www.greenmotion.com/contact.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alain,
Thank you for your five-star review.
We are very happy to hear that you enjoyed your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.