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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
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Great service.
Staff available and attentive to customer needs.
Clear and detailed the various options proposed with well-exposed costs.
The guys at the reception are very kind, very reliable and extremely available.
Omar very good!
Hi Luca,
Thank you for your five-star review.
We are extremely pleased that you found our Green Motion team to be courteous.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great company, they upgraded me to a newer car. Very easy to deal with. Friendly service! Thanks :)
Hi Suzanne,
Thank you for your five-star review.
It is fantastic to hear that you found Green Motion to be a great company and that you received friendly service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good service, fair price, nice staff. No problems with the return. I can definitely recommend it
Hi Ersan,
Thank you for your five-star review.
We are thrilled that you received very good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Jyri,
Thank you for your five-star review.
We are delighted that you recommend Green Motion and that you received clear and fast service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Daniel,
Thank you for your five-star review.
We are thrilled that you had a very good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great car, brand new conditions. Really friendly staff, quick service! Pura vida
Hi Bruno,
Thank you for your five-star review.
We are delighted to hear that you received great service from our happy Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pleased……………………………………………………………………………………………………………………………………………………………………………………………………………….
Hi Leonardus,
Thank you for your five-star review.
We are very happy to hear that you received good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All up very happy just a few minor things, one we booked a differant car to what was provided i know your get out, is the line or similar, but still not what we booked, 2nd there was no info with the car in regards to use, so items like the SOS button? What that for?
Hi Kia,
Thank you for your four-star review.
We are delighted that you were very happy with you r rental with Green Motion. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Abholung und Rückgabe erfolgte ohne lange Wartezeit und Beanstandungen.
Hi Heinz-Jürgen S,
Thank you for your five-star review.
We are extremely happy that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very positive: helpful staff and company, mostly, practices what it preaches about green credentials
Hi June,
Thank you for your five-star review.
We are delighted that you find Green Motion to be a great company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car wasn't quite ready when we got there, but the car was better than we were expecting and was well worth waiting for.
Hi Neil,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good service. Expect to book again same time next year.
Hi Clifford,
Thank you for your five-star review.
We are delighted that you wish to book with Green Motion again and that you enjoyed very good service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Super easy, super friendly. Perfect service and would definitely choose again.
Hi Scott,
Thank you for your five-star review.
We are thrilled that you wish to book with Green Motion again and that you enjoyed super easy and friendly service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
My experience with greenmotion has been very positive I had a problem with the car I was promptly supported by the very friendly staff
Hi Antonino,
Thank you for your five-star review.
We are delighted that you had a very good and positive experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly staff, fast transaction, very good experience!
Hi Daniela,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be super friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hoi Dee,
Thank you for your five-star review.
It is fantastic to hear that you had an excellent experience renting with Green Motion and that you found our team to be friendly and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Auto in ottimo stato, noleggio senza alcun tipo di problema. Parecchio precisi nel controllare la presenza di eventuali graffi o danni al mezzo alla riconsegna. Pure troppo a mio parere ma tutto ok nel complesso.
Hi Mauro,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Tatiana,
Thank you for your five-star review.
It is fantastic to hear that you had an excellent rental with Green Motion and that you found our team to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Booked the car through Ryanair as they offered a discount up to 20%, but did not see a specification, so did we get a discount?
We got another car, as we wanted an automatic, and we chose full insurance and free kilometers. This was fine.
The total price was 705 £ for six days in a Peugeot 8003 GT.
Got a minor scratch on one rim - and a minor dent on the side of the car. However, we did not register what caused this dent.
Fine service when we got back with the car. No extra charge for the damage.
Hi Torben,
Thank you for your four-star review.
We are delighted to hear that you you found our Green Motion team to be service minded.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Answer: DON'T do it. They advertise low and sting you at the counter! Clerks hard sell additional insurance (they get a commission). In Glasgow, Scotland this last August, they tried to get me to pay $800 in insurance to cover a ten day rental that was about $35 a day! Many people have posted about scams where they charged unsuspecting customers for "damages" that were already on the car but the customer may not notice, like a tiny chip in the windshield or a small scratch on the door edge.
Answer: Speeding/parking tickets and police action are slow. They keep the deposit until they are sure there will be no problems with any of those costs. (and yeah, would be speeding fine + massive green motion fee).
Answer: Hi E. B. Thank you for your question. I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges. Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you. Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you. If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected]. Kind regards, Green Motion International Customer Services.
Answer: We booked twice, everything in best order. No problems.
Answer: Hi Steve, Thank you for your question. Please see our collection procedure for Green Motion Heathrow as follows: +++ Your Booking will be serviced by Green Motion London Heathrow Airport. For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to? The Plough? Bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion. Green Motion customers travel for free on this service. Terminal 2 - Bus stops 9 & 10? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival. +++ If you need anything else, please feel free to contact us using the form at www.greenmotion.com/contact-us. We hope you enjoy your rental with us. Kind regards, Green Motion International Customer Services.
Answer: I believe Green Motion are a perfectly fair and respectful company. I suspect you didn't read their Ts&Cs properly. The two customers being served while I was collecting my car had also not read/understood the conditions and were caught by surprise. The representative dealt with them firmly but fairly.
Answer: They are robbers and scammers, never think to rent a car from green motion, they will charge you thousands of euros, instead buy a new car


Hi Mariatheresa,
Thank you for your five-star review.
We are delighted that you were very satisfied with your Green Motion car rental and that you found our team to be attentive.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.