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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fiyat uygundu. 29 ekim cumhuriyet bayramı için yapmış olduğunuz indirim için teşekkür ederim. Işlemler hızlı bir şekilde yapıldı. Clio olmadığı için egea verdiler. Sorunsuzdu. Egeanın üst paketi olsa dahada sevinirdim. Tek sorun araç kiralayanların araçta sigara içmesi, ailemle birlikte olduğumuz için bizi rahatsız etti, yinede teşekkürler...
Personal service. Team went out of their way to ensure we had the car as early as possible.
Hi Andrew,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs and that our team was able to help you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Sizden ilk kiralayışım süreç iyi ilerledi.İlerleyen günleri yaşayıp göreceğiz
Hi Ayhan M,
Thank you for your five-star review.
We are really happy that our Green Motion processes went well for you.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
It took over an hour to rent our car at the Stanstead office because their credit card machines wouldn't take the insurance deposit. We were told that, "this has been happening all week with Mastercard" and the suggested solution was that we made a payment for the insurance and then waited up to 5 weeks for a refund. Eventually I managed to add a different Mastercard to my Google wallet and the insurance payment was put on hold that way.
If this hadn't worked we would have been left stranded with no car at 12am in torrential rain and the Greenmotion guy didn't have a viable solution.
Hi Stephen,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation We would like the opportunity to look into this matter and, therefore, we request that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Always a pleasure! Online booking is simple, more than enough communication about your booking. Vehicles are always in proper condition. Never an issue!
Hi Tanner-Bryce G,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that it is always a pleasure to rent from us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All good, everything smooth and easy, clear information and good communication
Hi Janar,
Thank you for your five-star review.
We are delighted that you everything was good with your rental with Green Motion and that you had a smooth and easy rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I wish I could rate this company with 0 stars. We flew into Tampa, and got no answer when we tried to call them for a shuttle to pick us up. When someone finally answered the phone, they told us their system was down and were closing and we were not getting a car. We were left stuck at the airport, forced to go back in and attempt to get a rental car, which of course were all super expensive!
Hi Sheryl,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation We would like the opportunity to look into this matter and, therefore, we request that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Hi Andrew,
Thank you for your five-star review.
It is great to hear that everything so far is good with your Green Motion rental.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
So Far So Good I have rented from Green Motion and on the their service is good, however I have the same complaint with GM as with all hire companies. Please include the CDW insurance in fulling the cost of the rental...
Hi Lee,
Thank you for your five-star review.
We are delighted that your rental with Green Motion has been good so far.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Hi Aksel,
Thank you for your five-star review.
We are delighted that you found our Green Motion booking system easy to use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy page for booking and the options are clear. The protection plans are easy to understand and the pick the right option.
Hi Yugandhar C,
Thank you for your five-star review.
We are very pleased that you found our Green Motion processes easy to use and the options to be clear.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great to be able to book online with such a wide range of options and pricing. Have used the service at Liverpool Airport on a number of occasions and have found the staff to be extremely courteous and helpful, and the car hire to be easy and efficient.
Hi Cheryl,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you enjoy great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had a horrible experience with the Greenmotion. The employee at the desk refused to accept my Israeli driving license, claiming they are not international.
Needless to say, I rented cars in many countries with this license without any problem.
Moreover, upon Greenmotion request, I sent photos of my driving license to them in advance, so they could notify me that they don't accept Israeli license.
Besides, I spent at least 1/2 hour waiting for their representative in the airport to drive me to their office.
Altogether, it took me hours to go back and forth, and rent a car with another company (Buget).
Hi Lev,
Thank you for taking the time to review us.
We are very sorry to hear that you have this opinion of our company. If you have had an issue with one of our rentals, we would kindly ask that you contact our customer services team using the form at www.greenmotion.com/contact so that we can discuss this with you.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Procédure Claire et simple, tarif bien expliqué. Choix véhicule
Hi Jacques,
Thank you for your five-star review.
It is great to hear that you found our Green Motion processes to be clear.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Smooth and easy booking process, hard to find T&C confirmation button
Hi Piotr W,
Thank you for your five-star review.
We are thrilled that you found our Green Motion booking processes to be smooth and easy to use. Thank you for your feedback we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Thank you for your service when we will get the car then we can comment
Hi Daniel,
Thank you for your five-star review.
We are delighted that you have chosen Green Motion for your rental needs.
We hope that you enjoy your rental with us.
Kind regards,
Green Motion International Customer Services.
Seit vielen Jahren bin ich zufriedener Kunde von GreenMotion. Einmal vor einigen gab es eine persönlichen Streit mit der Leiterin des Büro des des alten Standort, Container außerhalb des Flughafen. Auf dem Weg vom Hotel in Jurmala zum Flughafen begann es zu regnen. Das Auto natürlich nicht ganz sauber, ich musste dennoch eine Autowäsche bezahlen!
Hi Ralph,
Thank you for your five-star review.
We are extremely pleased that you had a very good and perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Arrived at the time to pick up and was told they have no cars available. I booked through Priceline 2 months ago so there is zero acceptable reason my rental was not available. This is very poor service. They can see my rental on the computer so they know I was coming. I don't recommend them nor will I ever use this this pathetic company again. I had to pay for my uber back to airport and find another rental company.
Hi Cory,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation We would like the opportunity to look into this matter and, therefore, we request that you contact us using the form at www.greenmotion.com/contact
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Everything was ok and we were fully satisfied. Good company.
Hi Reinhard,
Thank you for your five-star review.
We are delighted that you found Green Motion to be a good company and that you were fully satisfied with your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Absolutely great experience with our GreenMotion booking in Zagreb. Impeccable service, friendliness and a very smooth process of both picking up the rental as well as returning it. We will definitely make use of GreenMotion again for our next visit.
Hi Heike,
Thank you for your five-star review.
We are delighted that you had an absolutely great experience renting with Green Motion and that you received impeccable service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lyiydi,
Thank you for your four-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback we will pass it on to our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.