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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I always book with Green Motion, usually with my service from Edinburgh Waverley, but I have used the airport service before. Both offices are great. I would highly recommend.
I just won't go anywhere else. I am treated so well and the cars are in great condition. They process the check-in and check out very quickly. It is always a pleasure.
Fui muito bem atendida pela Sara e a experiência com o carro foi positiva!
Hi Shantala,
Thank you for your five-star review.
It is amazing to hear that you received great service from Sara.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Half way through rental car instrumentation failed which meant on the Peugeot 2008 we had no radio/climate/maps/and all car info
Hi Keith,
Thank you for your four-star review.
We are glad to hear that you received great service and we apologise for any issues that you faced with the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I will only use green motion from Stansted airport, I have had so many bad experiences with other companies, this company is fast efficient and very helpful
Hi Amanda D,
Thank you for your five-star review.
It is fantastic to hear that you found Green Motion to be a great company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ordered a Passat, got something entirely different (an old qashqai). Asked customer support, got a quick reply and a promise about getting back to me. Never heard from them again. Rental went fine, the qashqai did all right
Hi Anders R,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Great price, easy to book, let's see how it works out at the airport and whether or not I'll get the car I booked 🤞
Always efficient, don't push you to take anything you don't want.
Hi David P,
Thank you for your five-star review.
We are thrilled that you a loyal Green Motion customer, who wouldn't rent from anyone else and that you always receive efficient service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi David A,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you always have brilliant rentals with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Graham,
Thank you for your four-star review.
We are delighted that you were happy with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This company operate an illigitemate refuelling scam. We refuelled immediately before dropping off, and documented this via a receipt confirming that, time stamped 6 minutes before we informed the company by WhatsApp that we had arrived (see message also attached). When we returned the car, we were informed it was marked as being fully refuelled. It was then switched back on and driven while all checks were being done by the returns agent, using fuel. Then, we were charged a high rate to refuel, with an additional admin fee. It seems the car was switched on by the return agent, to burn fuel, so they could benefit from this extra charge.
Hi Oliver D,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
From the pickup to the return we had no issues whatsoever.
Hi Brandon M,
Thank you for your five-star review.
We are delighted that you had a smooth rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Never had problems with them, always straightforward, good staff.
Hi Leszek M,
Thank you for your five-star review.
We are thrilled that you found Green Motion to be a good and reliable company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No fuss. Easy as it could be. Needed a slightly bigger car to hold a bike. They had just that.
Hi Fletcher S,
Thank you for your five-star review.
We are delighted that Green Motion had exactly the vehicle that you needed.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Got used to the Stansted crew; always felt very welcomed; great driving experiences. Lost my Platinum customer status when the policy (number of rentals) changed though. I'm not as frequent in the UK as I used to be anyway.
Hi Diogo P,
Thank you for your five-star review.
We are delighted that Green Motion is your go to gar rental company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I tried to book a car from 2pm on a Monday to 2 pm on a Saturday but the website didn't allow me. I had to book from 1pm to 1pm at Birmingham International
Hi Janet,
Thank you for your five-star review.
We truly appreciate you choosing to rent with us on this occasion and we are grateful for your feedback on our operating hours.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good: have booked with Green Motion on a number of occasions: always pleasant staff at the airport to deal with.
Hi Thomas,
Thank you for your five-star review.
It is fantastic to know that you always have a pleasant experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No complaints, everything as contracted. The site is about 15 minutes walk from Bristol airport but if you have ahnd luggage its no problem
Hi Stephen,
Thank you for your five-star review.
It is great to know that you received friendly service from our team at Green Motion Bristol.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Graham,
Thank you for your five-star review.
We are delighted that you found our team to be efficient and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service and a fantastic car. Everything was smooth from start to finish. Highly recommend!
Hi Alessia T,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Serviço muito bom e uma simpatia dos funcionários excelente.
Hi Joana,
Thank you for your five-star review.
We are delighted that you enjoyed your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Izzet,
Thank you for your five-star review.
We are delighted that you had a flawless experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Smooth and kinde service, no hustle.
Dalaman International Airport
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kathleen,
Thank you for your five-star review.
We truly appreciate your loyal custom and we are happy to hear that your experience of our service is friendly and efficient.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.