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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very kind, useful but, I haven't received the deposit cancellation receipt yet.
Çalışanlar çok ilgiliydi ve çok hızlı işlemleri tamamladılar.
Araç temiz ve bakımlıydı.
Fiyat performans çok başarılı.
Hi Recep,
Thank you for your five-star review.
It is amazing to hear that you think we have the best team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Andrew,
Thank you for your five-star review.
It is excellent to know that you found our team to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had left a seat coustion in the front seat for my wife's wheelchair. I called it in to the front desk and was told that I had to contact the email side of your company first. I did that and had no luck finding it thru them. I also contacted your main online support service and was told to contact the spot where I dropped off the car. I did that and with no help was told to go online.
Hi Earl,
Thank you for your four-star review.
We really appreciate you choosing us for your rental needs and we are truly sorry that we were not able to locate your missing cushion for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car and office were very good the down side was it was nearly an hour waiting for the bus transfer from airport to office. The driver Dave was very unhelpful as well. We had 2 out of 3 people needing assistance to get onto the bus as the step was very high. He refused to assist meaning another passenger had to help them into and out of the bus.
Hi Stephen,
Thank you for your four-star review.
We are glad to hear that you enjoyed your rental with Green Motion Manchester and we apologise for any issues that you experienced with the shuttle driver.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Diego,
Thank you for your five-star review.
It is brilliant to know that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was the first time I had the need to hire a car and the experience with Green motion was seamless.
Hi Ceri,
Thank you for your five-star review.
We are thrilled that you had a brilliant rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Best experience
I will repeat it in the future
Their way of dealing is beautiful
Especially the respected employee at the Vienna Airport branch
Hi Mohammed,
Thank you for your five-star review.
We love that you had a beautiful experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All went fast easy and professional
From pick up to return and extended time
Hi Marino,
Thank you for your five-star review.
We are very pleased to know that your experience of our service was fast, easy and professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This site is my worst experience. I already submitted review then gave up because of the hassle.
Hi Denis,
Thank you for your five-star review.
We are delighted that you received excellent service from our team and we apologise for any issues that you experienced when trying to leave us a review.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Mario,
Thank you for your five-star review.
It is great to hear that everything went as it should with your trip.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Havaalanı ile firmanın merkezi arasında aktarma da biraz gecikme oldu, ancak arac çok hızlı şekilde bana teslim edildi. Çalışanlar gayet güler yüzlü ve neşeli idi. Araç gayet temiz bakımlı ve yeni idi.
Teslim ederkende sorunsuz şekilde gayet hızlı şekilde teslim aldılar aracı ben 4 günlğk kiralamada gayet memnun kaldım. Birdahaki gelişimde indirim de yapacaklarını söylediler ve tekrardan geldiğimde aynı yerden kiralamayı düşünüyorum.
Hi Omer,
Thank you for your five-star review.
It is great to hear that you found our team to be cheerful and that you had a nice experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Arabanın teslim edilmesi gayet hızlı idi araç gayet bakımlı ve yeni idi dönüşte teslim edilme süresi hızlı ve personelin davranışları gayet güzeldi memnun kaldım
Great car, friendly staff. Did not like that they wouldn't take our insurance. We have Safeco which is under Liberty Mutual.
Hi David,
Thank you for your five-star review.
It is brilliant to know that you found our team to be friendly and we apologise for any inconvenience caused by our insurance requirements.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Overall good but really shocked when I received a ticket for not paying congestion charges Green Motion also charged £68 like an extortionate charges for no reason hence I will have to pay two penalty charges.
Hi Syed R,
Thank you for your four-star review.
We are glad to hear that your overall experience with us was good. Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us by emailing us at [email protected].
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
As a fairly regular customer of rental cars at Istanbul Airport, i have chosen Green Motion possibly more than other providers. I am generally satisfied with the price and particularly with the efficient and friendly service of the airport staff, both at the counter and at the pick-up/drop-off point. On this occasion I was given a free upgrade which was a nice gesture. My only negative point was that while the car was of a higher specification and more comfortable, it had a quite high kilometre reading and suffered from numerous knocks and scratches. My preference in future is for a car in a generally good condition rather than higher than requested specification. All in all, however, my experience of renting with Green Motion in Turkey is good while in the UK, it is not the case.
Hi Thomas,
Thank you for your four-star review.
We sincerely appreciate your loyal custom at Green Motion Istanbul and appreciate your feedback on how we can improve your experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Aluguei o carro, segui as orientações do pessoal da GreenMotion e isto fez a diferença. Tive um problema ao encontrar o carro com uma pequena batida durante a viagem. Fui super bem atendido peli pessoal da GreenMotion que me trnaquilizou muito de continuamos a desfrutar de nosso passeio!
Hi Benedito E,
Thank you for your five-star review.
We are really pleased to hear that you felt looked after by our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Read a lot of bad reviews about the company so was pretty nervous about using them, but I've hired a car 3 times this year and everything has worked out great. Good price, staff are friendly and pretty clear about fees / fines, no surprises when dropping it off etc. Obviously buy third party excess insurance and read the T&C's as some excess companies exclude Green Motion from their cover.
Hi Emily,
Thank you for your five-star review.
We sincerely appreciate your loyal custom and we are very happy to know that you have enjoyed three rentals from us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was good, the employees were nice, the rates were great. My only complaint would be that they're a little hard to find. They are in the parking lot at the ParkDIA. The bus driver from the airport didn't seem to know where they were. Not Green Motion's fault, but make sure you read all of the information sent from Green Motion, so that you can tell your bus driver where to go!
Hi Karin,
Thank you for your five-star review.
It is great to hear that you would rent from us again and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great experience with Green Motion the staff are friendly and proffesional and the car was perfect, with no major surprises when I returned the car.
🚙
Hi Calum,
Thank you for your five-star review.
It is amazing to know that you had a great experience with Green Motion Edinburgh.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was clean and in good working order. We had to extended our use of the car several times due to an illness while traveling. It was always easy to arrange the extension. Airport rental representative was excellent.
Hi Lyle,
Thank you for your five-star review.
We are thrilled to hear that you had a good experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi Jaewoon
Thank you for your five-star review.
We are thrilled that you enjoyed your rental with us.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.