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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Extra. Récupération des clefs facile!
Voiture excellente!
Tout confort
Gentillesse et professionnalisme de la personne à Ivalo le 23 déc au soir.
Un.grand merci
Voiture neuve. Équipement au top. Rapidité pour effectuer le contrat. Facile de rendre les clefs alors que les bureaux sont fermés. Personnel très agréable et compétent.
La voiture était parfaite. Rapport qualité prix très correct.
Very easy check in prior to arrival, 5 min car pick up on arrival … good competitive price … highly recommended
Hi Edward,
Thank you for your five-star review.
It is brilliant to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Die Übergabe und Rückgabe des Fahrzeugs in Lagos hat schnell und sehr gut funktioniert!
Hi Holger M.
Thank you for your five-star review.
We love that you received the best service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good competitive prices, allows a young (additional) driver, the instructions where the desk is was easy to find and the staff very pleasant and helpful.
Hi Samantha,
Thank you for your five-star review.
We are very happy to hear that you found our team to be very pleasant and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
After we got Fumicino airport, we walked Terminal One, door 4. Then we called the car from Green Motion. Driver came & took us to GM parking. In a very short time we payed for a car, rented it and we left parking for a way to Perugia. It was very profesional, friendly and short time process..
Hi Maciej D.
Thank you for your five-star review.
It is fantastic to know that our team were able to get you on your way quickly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used Green Motion 3 times now. No1 for value. Transport from the airport a very short distance to Green Motion was excellent.
Hi Craig,
Thank you for your five-star review.
We are thrilled that you found us to be great value.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
ON arrival at the air terminal I called the number for Green Motion. I walked into the car park and the helpful driver was waiting to convey me the very short distance to their premises. I was seen right away and after the short preliminaries my car was waiting for me. I had the car for a week and on returning it to them without any fuss was conveyed back the short distance to the terminal by the same driver. Absolutely no problem or fuss.
My experience with GreenMotion was highly frustrating. It has been 35 days since I returned the hire car, yet my deposit has still not been refunded. Additionally, during pick-up, I was forced to pay a daily insurance charge, even though I had already paid for this as part of my online booking. The staff claimed that the included insurance was not valid, which felt like a scam. This lack of transparency and the prolonged wait for my deposit have left me very dissatisfied. I would not recommend this company to others based on my experience.
Hi Oluseyi,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by emailing us at [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Very satisfied. Good service. Car could be newer. Great to return the car very early in the morning
Hi Radek,
Thank you for your five-star review.
We are thrilled that you received a great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good price, nice car and quick return. Got upgraded from what I booked online. The only issue is transport from Heathrow T4 to Green Motion did not turn up even after waiting 1.5 hours.
Hi Dato,
Thank you for your four-star review.
We are happy to hear that you enjoyed an upgrade during your recent rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Personale disponibile e prodigo di consigli. Attesa rapida e mezzo nuovo pulito e oltre le mie aspettative. Prossimo noleggio sarà ancora con loro
Hi Mauro G.
Thank you for your five-star review.
We are delighted to hear that you received top service from our team at Green Motion Rovaniemi.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent pricing, car, and customer service experience all around!
Hi Mel,
Thank you for your five-star review.
We are very happy to hear that you received great customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have really enjoyed my stay in Cyprus and I have to thank also this rental company. Car was good, staff was friendly and very helpful. Unfortunately I can't remember gentleman's name that worked so well. Thanks very much for beautiful experience
Hi Claudio,
Thank you for your five-star review.
We are delighted to hear that you found our team at Green Motion Cyprus to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service by Mr Khalid, car was waiting for us at airport easy to find. He explained everything for us instructed us easy pick up and drop off.
Hi Rizgar,
Thank you for your four-star review.
We are happy to hear that you received great service during your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This service should be the same around the world easy pick up the key and car and easy drop off the key and car
Hi Radu,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Emelie,
Thank you for your four-star review.
We are very pleased to hear that you found our team to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Omar,
Thank you for your five-star review.
We are thrilled to hear that you found our team to be very polite, kind and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
From the easy of booking to the service at the pick-up point at Rovaniemi three station, it has been easy and professional.
Hi Felix,
Thank you for your five-star review.
It is great to hear that you found our rental process to be perfect.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Staff were excellent, helpful and knowledgeable, bothpickupanddrop off. Nice clean car. Shame about the excessive admin charge for missing a payment for an airport drop off.
Hi Nicholas,
Thank you for your four-star review.
It is brilliant to hear that you found our team to be excellent, helpful and knowledgeable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Alan,
Thank you for your five-star review.
It is great to hear that you enjoyed your rental with Green Motion Bristol.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Çok güzel hizmet veriliyor mükemmel herşey muhteşemdi
Hi Mustafa,
Thank you for your five-star review.
It is fantastic to know that you had an excellent rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nathalie,
Thank you for your five-star review.
We love that you think we are the best car rental company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.