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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good value car hire they gave us a Citron C4 nearly new auto it was great on motorways and normal driving
I am waiting on some of the money I paid for insurance returned as I was informed It would be
It's nearly a Month and am still waiting
Hi Paul,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
We didn't have any problems at all, pick up was easy and fast, the car as planned and the drop off without any problems, recommended!
Hi Jorge C,
Thank you for your five-star review.
We are delighted that you had a fast and easy rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very happy with the service, polite, friendly staff. I will recommend to my friends and family. I look forward to my next Green motion rental.
Hi Murat,
Thank you for your five-star review.
We are delighted to hear that you are looking forward to your next rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used green motion for a few rentals and have found to receive 100% customer satisfaction and great service when renting with the lads at Birmingham international train station
Hi Mohammed,
Thank you for your five-star review.
It is fantastic to hear that you are 100% satisfied with your Green Motion rentals.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very fast and accurate processing of the car rental as well as the return of the car
Hi Martin,
Thank you for your five-star review.
It is amazing to hear that you found our processes to be very fast and accurate
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great car, great customer service, block on deposit was released quickly after return x
Hi Susan,
Thank you for your five-star review.
It is brilliant to know that you found it easy to rent with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Lovely helpful receptionist, had to upgrade the car to get satnav, but really happy with the car.
Hi Maureen,
Thank you for your five-star review.
We are thrilled to hear that you enjoyed an upgrade during your recent rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hired car - picked up - used - returned 3 days later - only negative is that there was no contact for me to investigate where my expensive reading glasses dropped out of my pocket - either in the car or the shuttle vehicle...
Hi Michael,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our team. If you would like to contact us at [email protected] we would be happy to look for your glasses for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Receiving and dropping vehicle was very smooth and elegant
Hi Mohammedzaki,
Thank you for your five-star review.
It is fantastic to know that you had an excellent experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A straight forward service. Polite staff & great transport arrangement from/to the airport. Minimal time in completion of paperwork. Easy hamd nack process.
Hi Richard,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Silvia,
Thank you for your five-star review.
We are delighted that you had no problems with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I faced no issues picking up and dropping off the car. The car was in a good condition and the staff are very helpful
Hi Hamza,
Thank you for your five-star review.
It is brilliant to hear that you found our team to be friendly and cooperative.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had to claim for a scratch to the car I hired and the professionalism with staff in Greenmotion was phenomenal. Emails were replied to within hours and if not by the next day with time difference.
Staff at the office in Rovaniemi airport office were so polite.
Hi Denis,
Thank you for your five-star review.
It is amazing to know that you found the professionalism of our team to be phenomenal.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Professionally and courteously handled
Even given an upgraded vehicle
Hi Philip,
Thank you for your five-star review.
It is great to hear that your experience with us was very easy.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice drive and no problems. Pleasure to use them and the collection time was fairly quick.
Hi Gary,
Thank you for your five-star review.
It is brilliant to know that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly and helpful staff. Efficient pick up and drop off process. Great value.
Hi Vincent,
Thank you for your four-star review.
We are very happy to hear that you received great service from our friendly and helpful team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Vše proběhlo v pořádku dle dohody, nebyl problém ani s jinou kartou, záloha vrácena během dvou dnů, opět využiji služby této společnosti.
Hi Petr,
Thank you for your five-star review.
We are very happy to hear that you enjoyed your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have been very impressed and have also told friends and family about the quality and how easy and efficient using green motion is I will continue to use green motion in the future and thank you for their service
Hi Stephen M,
Thank you for your five-star review.
We are delighted that you were very impressed with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A really good experience, was greeted quickly and the check back / hand in process was easy and straight forward. A quick and efficient service between the airport and car collection depot also.
Only feed back I'd offer is make sure your credit card has at least three months before it expires. This wasn't clear and caused an issue for me when collecting the car. Its probably buried in the T&C's but I didnt see it
Hi Martin P,
Thank you for your five-star review.
We were extremely happy that you had a really good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Paul,
Thank you for your five-star review.
We are really pleased to hear that you liked the Citroen C4 that you rented from us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.