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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The best car hire experience ever, as the staff were very friendly and super efficient.
When I need to hire a car I now first go to Green Motion. The prices are reasonable and pleasant booking in and out of the car.
Hi Geoffery,
Thank you for your five-star review.
We are really pleased that we are your first rental company of choice.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were really professional and helpful making a painless process during a difficult time for me as i was attending a family funeral.
Hi Ms. T,
Thank you for your five-star review.
We are happy to hear that you found our team to be really professional and helpful. On behalf of Green Motion, I would like to send you our deepest condolences for your loss.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very efficient, good friendly staff available from early til late and great value.
Hi Michael,
Thank you for your five-star review.
We love that you think we are the best off site company that you use.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent. Car was perfect, clean and good price. I returned it with a full tank mistakenly and no credit for this als.
Hi Peter,
Thank you for your five-star review.
We are delighted to hear that you received a personal touch from our agent at the location.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This is the second timdi have used Green Motion at Budapest Airport. The ease of pick up and return, friendliness of staff are second to none. Will definitely be back
Hi Ann,
Thank you for your five-star review.
We love that you think we are a fantastic company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything is fine and perfect and I'm glad coming again soon thank you for everything ok
Hi Ibrahim,
Thank you for your five-star review.
We are thrilled that everything has been perfect with your experience.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The service here is superb however the after service is where I have my issue. It's almost 3 weeks later and my security deposit is still being held.
Hi Brian,
Thank you for your four-star review.
We are happy to hear that you received superb service from our team.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
DO NOT BOOK WITH THEM! And please make sure you avoid booking through 3rd party websites too. We went to Croatia last spring but booked this in Budapest, Hungary, so 18 months ago and got a parking ticket that we tried to pay the moment we realised it, but with the language barrier, we could not figure it out and we were running to the airport. I tried to pay for it numerous times online after from Hong Kong where we live with no functionally working links at all. The website was not working, so eventually I gave up. I read at the time online this is a common problem in Croatia. The fine was 13 euros. Just got a letter now from Green Motion that we owe 173 euros with a link for payment and threatening letter from a Croatian Lawyer they work with. Since I do not need more trouble in my life, I pressed the link and paid and realised after it is 40 euros over the orginal fine, because it adds other fees, admin, transaction, etc and now asking them where is my difference of 40 euros. Did not get that back either, I am Hungarian and French and furious and can communiate with them in both languages. Please avoid them at all costs. Watch what you book through 3rd party sites too. I normally do not leave bad reviews but this is ridiculous and completely unfair and should be illegal or they should have this organised so people have a chance to pay their original fines. But all the fees plus another 40 euros on top. Unbelievable.
HI Eniko,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and as such, we request that you contact us by emailing us at [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I am very happy with good quality service.
Thanks for Green motion car rent in Riga airport
Hi Illar,
Thank you for your five-star review.
It is fantastic to hear that you had an excellent rental with Green Motion Riga.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All of your crew members are qualified and kind. I recommend to everyone to rent from your company. Thank you Greenmotion :)
Hi Figen,
Thank you for your five-star review.
We love that this was the best car rental experience that you have had.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Die Abwicklung sowie der Transport vom Flughafen und zum Flughafen war einfach Spitze. Das Auto war Erste Klasse und der Service. Unbezahlbar. Angekommen, Abgeholt und Innerhalb von 2 Minuten das Auto bekommen. So wünscht man sich eine Fahrzeugvermietung. Das gleiche bei der Rückgabe. Angekommen Abgegeben, kurz angeschaut und dann zack zum Flughafen. Immer wieder Gerne.
Hi Drazan,
Thank you for your five-star review.
We are really pleased to hear that you received priceless service and a first class rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The reception at the office was very good. Helpful and efficient. I upgraded to an automatic car and off I went. The following day when I got in the car I had a warning light for service and a message telling me that the car needed oil, as well as a light telling me that the tires needed attention. I contacted Green motion who told me not to worry as the car was due a service. It had only done 12,000 miles at this point, but ok. The lights continued to appear. I decided to check the oil which was in fact fine. The water however, was below minimum and needed topping up. The tires were also fine but the car computer needed to be updated. Obviously I had no idea how to do this and there were no manuals in the car.
Other than that, the car was fine.
I also paid a lot of money for the extra insurance so was a little put out when the gentleman came out to check the vehicle when I returned. This has not happened before!
Hi Carole,
Thank you for your four-star review.
We really appreciate you choosing us for your rental needs and we apologise for any concern caused by the warning lights in the rental vehicle. If you wish to discuss this further with us, please email [email protected].
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
My experience was great. The customer service representative was very helpful even when I couldn't pick up internet connection. Their advice was very helpful.
Hi Allison,
Thank you for your five-star review.
We are delighted that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green Motion in Stansted airport has been very good when i rented a car for a week, would gladly recommend.
Hi Ivy,
Thank you for your five-star review.
It is brilliant to know that you had a great experience with Green Motion Stansted.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very kind, useful but, I haven't received the deposit cancellation receipt yet.
Hi Jaewoon
Thank you for your five-star review.
We are thrilled that you enjoyed your rental with us.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Çalışanlar çok ilgiliydi ve çok hızlı işlemleri tamamladılar.
Araç temiz ve bakımlıydı.
Fiyat performans çok başarılı.
Hi Recep,
Thank you for your five-star review.
It is amazing to hear that you think we have the best team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Andrew,
Thank you for your five-star review.
It is excellent to know that you found our team to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had left a seat coustion in the front seat for my wife's wheelchair. I called it in to the front desk and was told that I had to contact the email side of your company first. I did that and had no luck finding it thru them. I also contacted your main online support service and was told to contact the spot where I dropped off the car. I did that and with no help was told to go online.
Hi Earl,
Thank you for your four-star review.
We really appreciate you choosing us for your rental needs and we are truly sorry that we were not able to locate your missing cushion for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car and office were very good the down side was it was nearly an hour waiting for the bus transfer from airport to office. The driver Dave was very unhelpful as well. We had 2 out of 3 people needing assistance to get onto the bus as the step was very high. He refused to assist meaning another passenger had to help them into and out of the bus.
Hi Stephen,
Thank you for your four-star review.
We are glad to hear that you enjoyed your rental with Green Motion Manchester and we apologise for any issues that you experienced with the shuttle driver.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi Anerson G.
Thank you for your five-star review.
It is amazing to hear that you had the best car hire experience ever.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.