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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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A good shuttle service, no issues with the car and a smooth drop off return late in the evening.
Excellent no problems we have used green motion rentals more than 3 times every time the service we get from green motion is better and better
Keep up the good work guys
Thank you
Hi Ramazan,
Thank you for your five-star review.
It is fantastic to hear that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Très bon accueil, et la voiture répondait aux critères demandés
Hi Tao,
Thank you for your five-star review.
It is great to hear that you received a very warm welcome from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi David,
Thank you for your five-star review.
It is amazing to hear that you find our service to be reliable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I got to the airport late and to the rental booth in the Denver airport garage even later. Green motion is a small operation at the Denver Airport in December 2024. They saved a rental car for me. It was an upgrade to an AWD Jeep Cherokee at the same price. It made driving in the snow a breeze.
Hi Jay,
Thank you for your five-star review.
We are thrilled that you enjoyed a free upgrade from Green Motion Denver.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Polite staff. Prompt service. We will definitely prefer the company again
Hi Vasileios,
Thank you for your five-star review.
We are delighted to hear that you had a perfect experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Tout était parfait personnel agréable et gentil. Transfert vers l aéroport impeccable et voiture en parfait état je recommande vivement
Hi Alexandrina,
Thank you for your five-star review.
We love that everything was perfect with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We ordered the smallest car from Edinburgh Waverly station and were upgraded to a much bigger and nicer one. The check in and out process was quick and friendly. It was a good price, there was no attempt to upsell products. I would use them again
Hi JT,
Thank you for your five-star review.
It is brilliant to hear that you enjoyed an upgrade from Green Motion Edinburgh Waverly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
They didn't want to release my security deposit after the specified time period and had to contact my to raise a dispute with them to get my money back!
Hi Nana,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Friendly gay behind the desk, waiting for us….
Rental was running with the heater on (outside -31 degrees celcius)
Will i rent again in the future, yes i do
Hi Marcel,
Thank you for your five-star review.
It is amazing to know that you found our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The flight was delayed by 2 hours. I was very surprised that someone was waiting for me.
Everything was explained promptly and I was on my way.
Hi Georgios,
Thank you for your five-star review.
It is great to hear that our team were very helpful and explained everything promptly for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
My flight had few hours delay and arrived in Tirana very late. I received a great service despite being late.
Everything was explained clearly and efficiently
Easy checkin, checkout is done by dropping the keys to the box. Final statement arrived soon after.
Hi Dan,
Thank you for your five-star review.
It is amazing to know that you found the rental vehicle to be excellent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service, straight forward pick up and drop off, even gave us an upgrade car!
Hi Donal,
Thank you for your five-star review.
We are thrilled that you enjoyed an upgrade during your recent rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
No frills off-site rental experience.
Better instructions should be given for Stanstead airport:
Example:"Take a shuttle to the Novotel from the bus station and tell the driver you are renting from Green Motion. Go around back to the right of the hotel to the office" Be sure to leave enough time when dropping off the car - between the shuttle and the long walk in Stanstead airport after security allow for an extra hour.
Hi Ann,
Thank you for your five-star review.
We are very happy to hear that your overall experience with Green Motion Stansted was pleasant.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Jens,
Thank you for your five-star review.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Payed for car in advance then told at pickup car not insured had to pay another £200. Car badly damaged down left hand side one rear seat would not lock down. Not very happy at all could have rented from Avis / hertz for same price
Hi Rodney,
Thank you for taking the time to review us.
We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by emailing [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Car itself was great, staff was pleasant but the pricing was not as listed on Travelocity. Ended up costing twice as much.
Hi Fawn,
Thank you for your review.
We are glad to hear that you liked the rental vehicle and found our team to be pleasant. If you wish to discuss the price you paid at the rental desk with our customer services team, please contact us at [email protected]
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Easy access to off-site office, pre register to make car collection process quicker, polite personnel, good standard of cars
Hi Roderick,
Thank you for your five-star review.
It is fantastic to hear that you like our rental vehicles.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The best car hire experience ever, as the staff were very friendly and super efficient.
Hi Anerson G.
Thank you for your five-star review.
It is amazing to hear that you had the best car hire experience ever.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When I need to hire a car I now first go to Green Motion. The prices are reasonable and pleasant booking in and out of the car.
Hi Geoffery,
Thank you for your five-star review.
We are really pleased that we are your first rental company of choice.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
Thank you for your five-star review.
It is amazing to know that you received smooth and efficient service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.