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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Picking up the vehicle is easy, as is returning it.
Quality service and a price that's hard to beat!
Great car, clean and almost new. Also, the staff is very friendly and knowledgeable. I recommend it.
Hi Oscar,
Thank you for your five-star review.
It is fantastic to know that you had a truly amazing experience with our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excelente atención y servicio…………………………………zzzzzzzzzzzxz
Hi Pablo,
Thank you for your five-star review.
We are delighted that you had an excellent experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was inexpensive, staff were helpful and the process was very smooth.
Make sure you are familiar with the terms and conditions of hire, it will make for a smoother process and prevent issues
Hi Phiip K,
Thank you for your five-star review.
We are delighted that you had a great experience renting with Green Motion and that you enjoyed our prices.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Jales,
Thank you for your five-star review.
It is brilliant to know that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Easy access from Luton Airport, friendly staff, quick delivery of vehicle, easy drop off, good price.
Hi Peter G,
Thank you for your five-star review.
It is great to hear that you found our Green Motion team to be quick, efficient and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have requested invoice for the service I had 2 months ago and invoice is still not provided.
I have called their customer service phone number and the automated message said they have many calls and I should send an email. They just hung up the phone after that. So support over the phone is zero.
Sent them 3 emails asking for the invoice, never provided.
Hi Marko,
Thank you for your review.
We are very sorry to hear that you have still not received your invoice. We kindly ask that you escalate your case by emailing us at [email protected].
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Booking is very intuitive and agile process. Full clarity about options and pricing.
Hi Marta,
Thank you for your five-star review.
We are thrilled that you found our Green Motion booking process to be intuitive and agile.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I'm very disappointed with my refund experience at Green Motion. It's been over five weeks since I returned the vehicle, and I still haven't received any information regarding my refund. Despite multiple follow-ups, communication has been poor and there's been no clear update or resolution. I expected much better customer service and transparency. This experience has made me hesitant to book with Green Motion again in the future.
Dear Redouan,
Thank you for your review.
We are truly sorry for the frustration caused by the delay and lack of clear communication regarding your refund. We appreciate you sharing your experience, and we’re committed to improving our processes to uphold the service you expect. Please reach out directly via the form at www.greenmotion.com/contact-us so we can prioritize resolving this issue for you as soon as possible.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Hi Jielis B,
Thank you for your five-star review.
It is great to hear that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good value. Polite staff. Cars are always cleaned and good standard.
Hi Antra S,
Thank you for your five-star review.
We are delighted that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I booked with GreenMotion two times now. They have pretty new cars for very nice prices. I never had any issue with my booking or with getting the car. The people are nice. Maybe the only very minor negative point: the Yaris Cross feels like a downgrade from the booked Golf 'or similar'.
Hi Marco M,
Thank you for your five-star review.
We are thrilled that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Her araç kiralamam hızlı ve çözüm odaklı.
Kolay bir şekilde teslim alıyor ve hızlı bir şekilde araç teslimi yapabiliyorum.
Hi Yuksel E,
Thank you for your five-star review.
We are thrilled that Green Motion is your first choice for car rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Araç kirala konusunda tercihim green mootion'dan yana. Araçlar iyi, çalışanlar ilgile ve güler yüzlüler. Daha sonra ki kiralama tercihim yine burası olacaktır.
Hi Yasin,
Thank you for your five-star review.
We are really pleased that you found our team to be attentive and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Car was good. Only -ve was I got no comms about the shuttle not being available until I called asking for it.
Hi Richard,
Thank you for your four-star review.
We are really happy that you liked the rental vehicle and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I picked up the car and dropped it back without delay or difficulty
Hi Iain,
Thank you for your five-star review.
It is great to know that you found our team to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Molto soddisfatto per la cortesia al ritiro dell'auto e per la velocità.
Auto ben tenuta e pulita.
Hi Massimo,
Thank you for your five-star review.
It is fantastic to know that you were very satisfied with your rental experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very reasonable price for 4 weeks and would use again- happy with the service provided- thank you
Hi Malcolm,
Thank you for your five-star review.
We are delighted that you enjoyed your 4 week rental with Green Motion Cyprus.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good organisation between taxi and agence to take the car. For the return too
Hi Cecile,
Thank you for your five-star review.
It is amazing that you like our organisation.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A plastic piece broke under the front bumper. Even though I had full protection, they charged me ******* TL. They said that the limit of full protection is 9000, if the damage exceeds 9000, the insurance does not pay anything and I have to pay the entire damage.
Hi Omer,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us using by emailing us at [email protected]
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Emmanuel,
Thank you for your five-star review.
We love that you had a perfect experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.