On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Alles toll alles toll alles toll alles toll alles toll alles toll alles toll
Hi Mario,
Thank you for your five-star review.
We are delighted that you received fantastic service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Picking up the Green Motion vehicle at the hotel remote from Heathrow terminal #2 using the hotel bus system which only runs every hour or so is not a great service. We used a taxi to get from Green Motion's remote location to Heathrow Terminal 4 at £30 as we had a second piece of luggage.
Hi Maxwell,
Thank you for your five-star review.
We are glad that you enjoyed your rental with Green Motion Heathrow and we appreciate your feedback on the shuttle service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Petr,
Thank you for your five-star review.
We are thrilled that everything went well with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This company was way less expensive than others. I decided to take the risk after checking reviews and was very happy with my decision. The car was great and the pick-up/delivery as well.
Hi Ricardo,
Thank you for your five-star review.
It is brilliant to know that you find us to be great value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Gal,
Thank you for your five-star review.
It is amazing to know that you received excellent customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went smooth.! 😁 Fast pickup, economy car, if you're experienced driver and use parking for the car just avoid insurance.
Hi Ilias,
Thank you for your five-star review.
It is fantastic to know that you had a great experience with us and that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick up and drop off were both smooth, booking and paying as well were at a high level.
The team is so nice, helping and welcoming. Cars are very good compared to other dealers.
Hi Monther A.
Thank you for your five-star review.
It is brilliant to know that you found our team to be nice, helpful and welcoming.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Getting to the place from airport was a little confusing as someone was holding a sign for different companies and we went to wrong company. Once we got to green motion everything was as expected, very professional staff and our rental was in great condition. We got dropped back at the airport from one of their drivers. I would definitely recommend this company.
Hi Liliana,
Thank you for your four-star review.
We are happy to hear that you had a decent experience with us and that you found our team to be very professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick airport pickup. Very helpful staff at location. Whole process was a breeze.
Hi Rehmat,
Thank you for your five-star review.
It is great to know that your rental with us was a breeze.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We had some changes during the rental period, the service was fast and good
Hi Florian,
Thank you for your five-star review.
It is fantastic to know that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have used GM a few times now and never fails to be very good service. Both pick up and drop off have been faultless every time.
Hi Michael,
Thank you for your five-star review.
We really appreciate your loyal custom and we are glad to hear that we never fail to provide good service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good experience, no problem. Theo car was better than we expected
Hi Arkadiusz,
Thank you for your five-star review.
It is amazing to know that the rental car exceeded your expectations.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Satisfied with the quality service, the car is in excellent condition, the staff is welcoming.
Hi Aldis,
Thank you for your five-star review.
It is brilliant to know that you found the rental vehicle to be in excellent condition.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was a ok but still I want my 200 dollar back that I haven't got back this was the worst think I could of done
Hi Gilmarie,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I rented an economy car for 4 days; pretty new, decent value for money. When I returned the car, 5 staff members were behind the desk and no other customers were inside; I was asked to wait outside at the car, and it then took at least 10 mins before someone finally came out to inspect the car - why did it take so long? I was quizzed if I'd changed a tire until - back inside - a colleague could find in the system the odd tire had been reported before - why was this info not available together with other previously reported scratches/marks?
Hi Otto,
Thank you for sharing your experience.
We appreciate your feedback and will use it to improve showroom coordination and staff communication to serve you better in the future. Your satisfaction remains important to us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
An Outstanding Car Rental Experience with Green Motion
From start to finish, my experience with Green Motion was exceptionally smooth and positive. Unlike some car rental companies, Green Motion truly prioritizes customer convenience and transparency.
Right from my arrival at the airport, the process was seamless. Meeting their representative was incredibly easy, and the transport to their office was quick and efficient. At the office, I was impressed with the vehicle options available, and even had a good experience exploring upgrade possibilities. Before checking out the car, I appreciated the clear instructions on its specific features, including details about fuel and how to engage reverse – something often overlooked by other companies.
Extending my contract was also a breeze, handled with professionalism and no hassle. What truly set Green Motion apart, however, was their incredible support during an unexpected incident. Through my own fault, the car battery died late one evening. I called them at 11:00 p.m., and to my relief, they promptly dispatched assistance and gave me a jump start. This level of customer service, especially at such a late hour, is truly commendable and speaks volumes about their commitment to their clients.
Returning the car was just as straightforward. There were no attempts to oversell me on daily insurance, and they were perfectly comfortable with me using my credit card's coverage. Furthermore, unlike some companies that try to find minor faults to charge for damages, Green Motion conducted the return inspection fairly and honestly.
Overall, I highly recommend Green Motion for anyone looking for a reliable, customer-focused, and stress-free car rental experience. They've earned my trust and future business.
Hi Doris,
Thank you for your five-star review.
We are delighted that you had an outstanding rental experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
See emails to CARMEN CT……WE WERE GIVEN AN UNSAFE CAR WITH DAMAGED WINDSCREEN ANDTHEN CHARGED USWITH A NEW WINDSCREEN…. WASTHE PREVIOUS CLIENT ALSO CHARGED?
Hi Garry,
Thank you for your review.
We are very sorry to hear that you believe you have been charged for pre-existing damage. For our team to investigate this, we kindly ask that you escalate your case, by emailing us at [email protected].
Thank you for your help.
Kind regards,
Green Motion International Customer Services.
Picking up the vehicle is easy, as is returning it.
Quality service and a price that's hard to beat!
Hi Emmanuel,
Thank you for your five-star review.
We love that you had a perfect experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great car, clean and almost new. Also, the staff is very friendly and knowledgeable. I recommend it.
Hi Oscar,
Thank you for your five-star review.
It is fantastic to know that you had a truly amazing experience with our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matthias,
Thank you for your five-star review.
We are thrilled that everything was great with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.