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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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A plastic piece broke under the front bumper. Even though I had full protection, they charged me ******* TL. They said that the limit of full protection is 9000, if the damage exceeds 9000, the insurance does not pay anything and I have to pay the entire damage.
Our car was ready on time with no queue and filling out the paperwork took 5 minutes. There were no attempts to sell us unnecessary insurance and we were ready to go. There car was in excellent condition and the staff answered our questions about the car and the road out easily. The return process was equally straightforward and the minibus back to the airport was waiting for us straightaway. I couldn't recommend the hirecar company more highly.
Hi Jerry B,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Nice experience. The initial car had some driving issues and it was changed wolith a similar car. Both cars had 100.000 KMs and were pretty used and had to inflate the tyres, but the personnel made up on all these issues being receptive.
Hi Andrei M,
Thank you for your five-star review.
We are delighted that all went well with your rental with Green Motion and that you had a nice experience renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Got the car and wasn't 2 miles down the road and a nail it the tyre that was there from previous renters and not able to get aa assist for 3 hours so wasn't nice, may be check the tyres before you give the car out plus the petrol light came on straight away so had to look for a petrol station while not knowing the area, wasn't happy about that
Hi Christopher O,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by emailing us at [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Long waiting time without any information about real pickup-place, no sign or visibility of car or driver. Rest was totally ok or even perfect.
Hi Gunter L,
Thank you for your four-star review.
We are thrilled that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Ken C,
Thank you for your five-star review.
We are thrilled that you find Green Motion to be awesome.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Sve je bilo tip-top. Sve je objasnjeno od pocetka do kraja. Nema skrivenih troskova. Hvala vam!
Hi Ruzica A,
Thank you for your five-star review.
We are delighted that you had a top rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hello everyone. It was amazing. It was easy. Information was clear and opportune. Thanks for everything
Hi Alvaro S,
Thank you for your five-star review.
We are delighted that you had an amazing rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Vitor L,
Thank you for your five-star review.
We are thrilled that you found our Green Motion team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had no issues finding my car despite you guys not having offices on my arrival. Y r only issue was on the day of my departure I could not find your area to give back the car. Had it not been for the kindness of the security officer, I would've been very frustrated. Also, I'm still waiting for the deposit I made for holding the car.
Hi Mashaile M,
Thank you for your four-star review.
We are delighted that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was explained the route, even though I have rented many times and will always look to go back as experience made very calm and helpful. And cars well looked after. Highly recommended.
Hi Bridget G,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Robert G,
Thank you for your five-star review.
We are delighted that you find Green Motion to be a good company,
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Vorerst wurde uns ein uraltes Auto angeboten, Nach einer Diskussion wurde uns ein neueres Model zur Verfügung gestellt.
Hi Norbert,
Thank you for your review.
We truly appreciate you choosing us for your rental needs on this occasion and we apologise that you did not like the initial rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Renting a car from Greenmotion is easy. Very efficient service with always the best cars available. The shuttle is free to and from the airport. I highly recommend using GreenMotion for your car rental needs.
Hi Cecilia,
Thank you for your five-star review.
We are really pleased that you always find that we have the best cars available.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Bra ock snabb hjälp bra benötande ochjälpmed returtransport
Hi Lennart P,
Thank you for your five-star review.
It is fantastic to hear that you received good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was a great and smooth experience with green motion. It was my first trip to Toronto with my family. I was skeptical that if i will be charged more as i booked online. But it turned out so good. They did not charge a single extra penny.
Hi Pavneet,
Thank you for your five-star review.
We are thrilled that you had a great experience with Green Motion Toronto.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Gostei muito como o atendemente as pessoas muito simpatico o service 5 Estrella obrigada
Hi Adelino F,
Thank you for your five-star review.
It is fantastic to hear that you received good service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff at the office near the Porto airport are friendly and efficient. They tolerated my inquiries and quickly explained things. Good selection of vehicles, as well.
Hi Steven V,
Thank you for your five-star review.
We are delighted that you received friendly and reliable service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Auto prima. Shuttlebus matig. Chauffeur was erg druk met Turkse passagiers die zijn taal spraken. Na inleveren hoorde ik 3 dagen later dat er € 600 schade was. 1000% niet door mij veroorzaakt.
Hi Jan Willem V,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us by emailing us at [email protected]
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Check in and check out processes were quick and easy. Only thing was location problem but dont bother me since it was also easy to reach in London.
Hi Hakan,
Thank you for your five-star review.
It is amazing to know that you found our check in and check our processes to be quick and easy.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Omer,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us using by emailing us at [email protected]
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.