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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The staff at the office near the Porto airport are friendly and efficient. They tolerated my inquiries and quickly explained things. Good selection of vehicles, as well.
Auto prima. Shuttlebus matig. Chauffeur was erg druk met Turkse passagiers die zijn taal spraken. Na inleveren hoorde ik 3 dagen later dat er € 600 schade was. 1000% niet door mij veroorzaakt.
Hi Jan Willem V,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us by emailing us at [email protected]
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Check in and check out processes were quick and easy. Only thing was location problem but dont bother me since it was also easy to reach in London.
Hi Hakan,
Thank you for your five-star review.
It is amazing to know that you found our check in and check our processes to be quick and easy.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Needing a car the first week was very quick, cheap and efficient. 2nd week phoned in to extend hire, price was up £20 which I didn't mind. Third week it ballooned to £650 from £78 as it was Easter, so I picked another one up on Tuesday morning. At the end of that hire I commented on the cost and was told I couldn't have the cheap online rate as it is standard to escalate the price, but also I couldn't drop a car off and swap for an online offer as you'd have to wait 3 days between rentals. So the final week cost. £178 just for almost the smallest car, even though the one I dropped off stood all weekend without use 🥺
Hi Mabel,
Thank you for your four-star review.
It is good to know that you enjoyed your rental with us and we apologise that we were not able to extend your rental for a lower price for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Vorab ist ein Online-check in möglich gewesen, weshalb die Übergabe des Autos sehr schnell abgelaufen ist. Das Auto war lediglich nicht das allerneuste, ist aber auch kein Schrottauto gewesen.
Sehr gutes Preis-/Leistungsverhältnis!
Keine unnötigen Gespräche über Abschluss von zusätzlichen Versicherungen, wie es in den Erfahrungen angesprochen wurde.
War sehr zufrieden!
Hi Koray,
Thank you for your five-star review.
It is brilliant to know that you had a very good experience with us and found us to be very good value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Emre,
Thank you for your review.
We appreciate you choosing to rent with us on this occasion and we apologise for any issues that you experienced with the rental vehicle.
If you wish to discuss this with us, please feel free to contact us using the form at www.greenmotion.com/contact-us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We have used green motion at both Stansted and Gatwick. The service we received at Stansted was faultless. Highly recommended.
Hi John B,
Thank you for your five-star review.
We are delighted that you highly recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Ilgi alaka çok iyiydi teşekkür ederim yine tercih edeceğim
Hi Umit,
Thank you for your five-star review.
We are thrilled that you had an excellent rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Quick transfer from the airport, quick check-in, quick check-out. The only drawback is the additional insurance offered at pickup. All the conditions should be presented during booking, at pickup everything is quick and not clear, no time to carefully read the contract and you get a feeling that you have been scammed.
Hi Jazek D,
Thank you for your four-star review.
We are thrilled that you received excellent service from our Green Motion team. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Fee of £68 are being charged for each parking ticket administration, which appears to be too much for admin.
Hi Sam F,
Thank you for taking the time to share your experience with us.
Unfortunately, when a Penalty Charge Notice is received, it is sent to the fleet company as they are the registered owner of the vehicle. They then charge Green Motion handling and 'Transfer of Liability' fees, which is why we must charge an admin fee in such circumstances. To clarify, this charge is not to provide you with a notification of the fine, as it is the responsibility of the issuing authority to do this. We would also like to take this opportunity to confirm that this charge is stated in our Terms & Conditions, which can be found at www.greenmotion.com/terms. We apologise for the inconvenience that this charge has caused you. Our team would be happy to look into this for you, if you would like to contact us by emailing us at [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
For me every thing was fine person how work dere was nice and service maind
Hi Basharat,
Thank you for your five-star review.
It is amazing to know that you found our team to be nice and service minded.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Extremely experienced, friendly, and helpful staff. The service was excellent. Prices can sometimes be a bit steep — though this isn't the fault of GreenMotion directly — but as a regular customer, it would be nice to receive some kind of preferential treatment or loyalty-based discount."
Hi Ilias,
Thank you for your five-star review.
We are delighted to know that you found our team to be professional and you have received excellent service. We would recommend that you join our loyalty programme for discounts on future rentals.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Es la tercera vez que alquilamos.cpn Green Motion y todo ha ido perfectamente, son muy atentos y nos esperaron aún con el retraso del avión. Repetiremos.
Hi Victor,
Thank you for your five-star review.
It is brilliant to know that everything went perfectly with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was great. I can't tell negative things. Also we get a upgrade car. The people were all very friendly and absolutly on time
Hi Gerd K,
Thank you for your five-star review.
We act rental with Green Motion.re thrilled that you had an absolutely perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything went quickly and perfectly - from taking the car to giving it back.
Every person polite, friendly and supporting!
Hi Aziz,
Thank you for your five-star review.
We love that you had a perfect rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Jedno od boljih iskustava sa rentiranjem auta. Dobili smo baš auto koji smo bukirali, a ne "ili sličan". Predusretljivi i ljubazni momci, auto čist i uredan. Sve preporuke!
Hi Dejan M,
Thank you for your five-star review.
We are delighted that you recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Everything was as expected. Customer service was great. I would go back again.
Hi Michael,
Thank you for your five-star review.
We are really pleased that you received great customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The vehicle and counter service was great. I just don't agree with the additional fees to add a driver. Also the admin fee to process a toll violation seems excessive.
Hi Craig P,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by emailing us at [email protected]
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I cant ask for a better service. Honestly it was a breeze from beginning to end.
Hi Edgar,
Thank you for your five-star review.
It is great to know that you couldn't ask for better service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very good and god organised with competent coworkers. I will come again.
Hi Zeljko,
Thank you for your five-star review.
It is excellent to know that you find our team to be organised and competent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven V,
Thank you for your five-star review.
We are delighted that you received friendly and reliable service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.