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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Bad I emailed for proof of deposit with no response at all we want proof of our deposit no other company took so long
An insurance scam! Additional charge of over €200, even though in France we don't have credit cards but debit cards. This seems to be the company's usual practice, given what we've seen since.
Hi K W,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a major credit card in the main driver's name must be available for the security deposit. Please note, that your card must be classed as a credit card by its BIN to be considered a credit card. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to email us at [email protected]
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Prices are good and very friendly and helpful staff. Birmingham airport location very easy and Manchester airport shuttle regular and close to the airport. Only one criticism: Both times I rented, there wasn't enough fuel to get to my destination ( well under 1/4 tank) which ment refuel
In way, delaying arrival. A Minor issue though, really. Hence only four stars. Cars clean and new. Will definitely rent again. Thank you
Hi Chris,
Thank you for your four-star review.
It is good to know that you found our team to be very helpful and friendly and we appreciate your feedback on our fuel policy.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I wanted to hire the car for 15 days but adding an extra day past 14 almost made the payment double. This was disappointing as I ended up returning the car 1 day earlier than i wanted to.
Hi Frances,
Thank you for your four-star review.
We are glad that you found our team to be helpful and we are sorry that you were not able to extend your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
On time and good reception. Only remark: a tire was not inflated enough.
Hi Fabrice,
Thank you for your four-star review.
We are glad that you received a good reception and we apologise for the issue with the tire.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Check in was super quick, check out was seemless. Vehicle was nice and clean, no issues to drive. All in all was a great trip
Hi Rhett,
Thank you for your five-star review.
We love that you had an incredible first time experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Loved the fact that you could drop the car back without having to refuel beforehand and not being charged a fortune for doing so.
Hi Ruth,
Thank you for your five-star review.
We are thrilled that you loved our fuelling options.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Good price wile looking for a rental. Easy to deal with at the rental place. A hassle to force their insurance on you. A surprise surcharge for a toll even if a cash lane was used.
The car model I was given was the Dodge Charger. It's a great car, but not very comfortable for a woman to drive. The gas pedal and brake pedal (especially) are too high. Unless you're driving in high-heeled shoes, your feet wouldn't even touch the ground. It was quite uncomfortable. But the condition of the car was good. Another thing for visitors to bear in mind when choosing this company is that they only accept a few American insurances. And the price of insurance will be as high as the price you pay for a week's car rental.
Another thing to consider: a SanPass transponder on the car. I said NO when at the rental place they ask me if I need one. I took a cash lane to exit a paying freeway and still received a bill because my car's transponder remained active.
Hi Galina,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us using the form at www.greenmotion. Com/contact-us.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
I was so glad I picked Green Motion for my car hire while going to Edinburgh in Scotland in March 25.
Staff at the hiring centre where so friendly and helpful. And on returning the car were equally helpful.
Would definitely use again!
Hi David,
Thank you for your five-star review.
It is fantastic to know that you received excellent service from our team at Green Motion Edinburgh.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was easy and car was good. The man who rented car was very helpful and professional. Greetings!
Hi Elise,
Thank you for your five-star review.
We are thrilled that you found our agent to be very helpful and professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Kevin,
Thank you for your five-star review.
We are delighted that you found our team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly and competent staff, fast car delivery process. Highly recommended.
Hi Marco,
Thank you for your five-star review.
It is great to know that you found our team to be friendly and competent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We've used GreenMotion for quite some time now without issues but this time it wasn't a great start. The bus was an hour before picking us up due to issues. They didn't have an SUV which we ordered and when we got a pickup truck it wasn't ready for use. We complained (quite rightly) but they resolved the issue with an upgrade to a luxury SUV. Lots of apologies too. Would we use them again? Yes, of course! Issues happen but how they are resolved is what really counts.
Hi Stephen,
Thank you for your review.
We appreciate your custom on previous occasions and we are very sorry that on this occasion you experienced this issue. We are glad to hear that our team were able to resolve this at the renal desk for you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
100% Satisfied with the location/ transfer vehicle, Staff, quality and cleanliness of the Car.
Hi Derek,
Thank you for your five-star review.
We are very happy that you were 100% satisfied with your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Picking up the car and returning it was quick and easy.
Staff were very helpful. I did my homework prior to booking and Green Motion was the cheapest car hire in the area.
Hi Melvyn,
Thank you for your five-star review.
We are really pleased that you found our team to be very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Straight forward booking process, it did take some time to collect the car (but they were busy) and the car was not super clean but clean enough. Return process was very fast and efficient. No issues with the car or service
Hi Fiaza,
Thank you for your five-star review.
It is great to hear that you had no issues with the car or service during your rental.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi David,
Thank you for your four-star review.
We are glad to hear that you had a good experience with Green Motion Toronto and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi Martin,
Thank you for your five-star review.
We are thrilled that you had no problems when renting with Green Motion Morocco.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Omer,
Thank you for your five-star review.
It is brilliant to know that you had an excellent rental experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The rental was very easy. The folks in the Lafayette office were great. I felt it was a reasonable price for a great rental. As long as the rental cost is reasonable I will certainly keep renting from Green Motion.
Hi Richard,
Thank you for your five-star review.
We are delighted that you had a great rental experience with us at Green Motion Lafayette.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adina,
Thank you for your review.
We are very sorry to hear that there was a delay in returning your deposit. I can see that our location team have been in touch with you to confirm that it has been released.
If you require any further assistance, please feel free to contact us again at any time.
Thank you for your understanding.
Kind regards,
Green Motion International Customer Services.