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Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
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THEY GAVE ME THE BEST AND CLEAN CAR WHEN I ARRIVE TO ZURICH AND ALSO THE CAR WAS TRUSTFULL TO DRIVE ANYWHERE, ALSO THEY UPDRADED ME FREE WHICH MY FAMILY WAS VERY HAPPY
Every time I've used the service, my car has been ready for me
Hi Paul,
Thank you for your five-star review.
We are thrilled that you think our prices are great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Shuttle from the airport was easy to find and they were located right off the freeway so we could get on our way quickly.
Hi Nancy,
Thank you for your five-star review.
We are thrilled that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The car was well-prepared for me, it was clean. No issues with return the car with Premium Plus package.
Welcoming reception with a smile, hustle free and quick pick-up.
Hi Theophilus N,
Thank you for your five-star review.
It is fantastic to hear that you received friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff were very helpful and kind and the whole experience was positive
Hi Margaret S,
Thank you for your five-star review.
We are delighted that you always have a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Responsive, and nice staff in reception and very informative and courteous.
Hi Ibrahim K,
Thank you for your five-star review.
We are thrilled that you received good service from Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
NON SEMPLICE IL RITIRO DEL MEZZO, PREZZO BUONO, DA MIGLIORE
Hi Stefano,
Thank you for your four-star review.
We are glad that you like our prices.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Helpful staff, be careful to read T&Cs about points on licence
Hi Martin,
Thank you for your four-star review.
We are happy to hear that you found our team to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Straight forward no over trying to up sell or flog you add one they are there if you need them
Hi Jeremy,
Thank you for your five-star review.
It is great to know that you received the service that you needed.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Helpful staff, good cars, good for bus transfer from airport.
Hi Kevin,
Thank you for your five-star review.
We are delighted that you like our cars and that you find our team to be helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Simple, fast, good…perfect! Very very professional at the desk too.
Hi Massimo M,
Thank you for your five-star review.
We are delighted that you had a fast and good rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hassle Free and great price. Car was clean and roadworthy. Would definitely use again.
Hi Julian B,
Thank you for your five-star review.
We are thrilled to hear that you had a good rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have never had an issue with a car or the staff. I regularly book in Birmingham and Stansted. Green Motion are always my first choice. Great quality cars, excellent value and friendly staff
Hi Tom M,
Thank you for your five-star review.
We are thrilled that you find Green Motion to be a great company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
After a bad start at where the meet and greet was nowhere to be found, the rental agent provided excellent service
Hi Phillipus S,
Thank you for your five-star review.
We are thrilled that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Perfect, no problem at all. Helpful staff, quick check in & out
Hi Martin W,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be great.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
You have an amazing team of people at the Ljubljana Airport. :): ) We've been booking with Green Motion for years now.
Hi Spela K,
Thank you for your five-star review.
We are delighted that you once again chose Green Motion for your rental needs and had the best experience ever renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
EMPRESA HONESTA COM COLABORADORES SIMPÁTICOS E MUITO PROFISSIONAIS.
Hi Luis C,
Thank you for your five-star review.
We are thrilled that you found Green Motion to be an honest company with a professional team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
When we arrived we got an well washed car, an upgrade to a higher quality 🏎 and the handling over was very professional and friendly 👍🏼
Hi Matthias M.
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be professional and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Online booking works well. Every time we travel to Lithuania, we are happy to use Green Motion's services. The service is always excellent: the cars are in great condition, the booking and pick-up process is quick and convenient, and the staff always greet us with a smile and are ready to help. Thank you for your reliability and comfort — Green Motion is now our first choice for car rentals! We are loyal customers of Green Motion and are always very pleased to use your services.
We would like to know if it is possible to receive a permanent promo code or discount that we could use for our next rental. This would make our trips even more convenient and enjoyable! Thank you in advance for considering our request.
Hi Aleksejs,
Thank you for your review.
We are thrilled that you enjoy renting with Green Motion Lithuania. It sounds like you would really benefit from our loyalty programme. The full details can be found here - https://greenmotion.com/loyalty.
We hope to see you again soon.
Kind regards,
Green Motion International Customer Services.
Answer: DON'T do it. They advertise low and sting you at the counter! Clerks hard sell additional insurance (they get a commission). In Glasgow, Scotland this last August, they tried to get me to pay $800 in insurance to cover a ten day rental that was about $35 a day! Many people have posted about scams where they charged unsuspecting customers for "damages" that were already on the car but the customer may not notice, like a tiny chip in the windshield or a small scratch on the door edge.
Answer: Speeding/parking tickets and police action are slow. They keep the deposit until they are sure there will be no problems with any of those costs. (and yeah, would be speeding fine + massive green motion fee).
Answer: Hi E. B. Thank you for your question. I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges. Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you. Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you. If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected]. Kind regards, Green Motion International Customer Services.
Answer: We booked twice, everything in best order. No problems.
Answer: Hi Steve, Thank you for your question. Please see our collection procedure for Green Motion Heathrow as follows: +++ Your Booking will be serviced by Green Motion London Heathrow Airport. For local customers: If not flying into Heathrow use Overground to West Drayton or Tube to Hounslow West. From either station use bus 222 to? The Plough? Bus stop. If arriving by car, taxi or Uber use postcode UB7 0HW. Customers flying into Heathrow terminals only: Use Hourly Hotel Hoppa Services from Terminal Bus Stops. Please make the driver aware you are hiring from Green Motion. Green Motion customers travel for free on this service. Terminal 2 - Bus stops 9 & 10? Bus H2B - Departs 30mins past the hour every hour (an extra on the hour service runs between 6am & 12noon). Terminal 3 - Bus stops 12 & 13? Bus H2B - Departs 6mins past the hour every hour (an extra 36mins past the hour service runs between 6am & 12noon). Terminal 4 - Heathrow express to T2? Bus stops 9 & 10 - Bus H2B - Departs 25mins past the hour every hour. Terminal 5 - Bus stop 17 & 18? Bus H5B - Departs 25mins past the hour every hour. Destination - Holiday Inn Heathrow M4 J4 Important notes Heathrow bus transfer time tables are regularly changed. Customers are advised to visit www.hotelhoppa.co.uk/routes-timetables/ to plan their arrival. +++ If you need anything else, please feel free to contact us using the form at www.greenmotion.com/contact-us. We hope you enjoy your rental with us. Kind regards, Green Motion International Customer Services.
Answer: I believe Green Motion are a perfectly fair and respectful company. I suspect you didn't read their Ts&Cs properly. The two customers being served while I was collecting my car had also not read/understood the conditions and were caught by surprise. The representative dealt with them firmly but fairly.
Answer: They are robbers and scammers, never think to rent a car from green motion, they will charge you thousands of euros, instead buy a new car


Hi Madusha,
Thank you for your five-star review.
It is fantastic to hear that you had the best car rental with Green Motion Zurich.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.