On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Friendly staff, great service, great prices. Would definitely recommend
I had 2 bookings already with Greenmotion and everything was always perfect. The staff is friendly and helpful and the cars are exceptionals. Best price/value car rental.
Hi Balazs S,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you have had perfect rentals with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
AGRADABLE QUE AL TOMAR LA COBERTURA TOTAL DEN 2 REGALOS AL INCLUIR LA SILLA PARA MI BEBE,, ESPERO AL LLEGAR ESTE
Hi Omar M,
Thank you for your four-star review.
We are thrilled that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Perfect transaction no hassle and a nice car friendly team I had a upgrade to a automatic which suited me just fine
Hi Geoffery S,
Thank you for your five-star review.
We are delighted that all went well with your rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Last time I booked with you, I turned up only to be told there were no vehicles of the type I had booked available. I was then offered a series of unsuitable alternatives before being offered a vehicle of the type I had booked, which had accident damage and which was filthy inside and full of junk. Because I had travel commitments, I had no choice but to accept. The member of staff was overly familiar - I object to being repeatedly addressed as 'Bruv' by a complete stranger. I was told the mix-up was because I had booked through a 3rd party website - my response that I had booked 2 weeks in advance and had emailed to check you had the booking received no coherent reply.
Whilst I was waiting to be served on my arrival at the collection point, I overheard the same member of staff giving horribly inaccurate directions to the customers in front of me. I suggest he learns how to use Google Maps.
In addition, the female member of staff was quite rude and offhand to me when I returned the vehicle.
Hi Philip T,
Thank you for taking the time to review us.
We are very sorry to hear that you experienced these issues when renting with us. In order for us to look into this for you, we kindly ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
A good range of vehicles, convenient pick up and return off-airport at Stansted and polite staff.
Hi Simon S,
Thank you for your five-star review.
It is great to hear that you had a competitive and efficient rental with Green Motion,
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Consistently good service courteous and generally efficient.
Cape Town Airport meet and great. Reliable friendly service
Hi Jayprakash L,
Thank you for your four-star review.
It is great to hear that you received reliable and friendly service from our Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent value and convenient pickup location. Amount of paperwork asked for was a bit of hassle.
Hi Donald N,
Thank you for your four-star review.
We are delighted that you found your rental with Green Motion to be excellent value.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
At Manchester Airport - Good communication, quick drop off, polite staff and prompt shuttle bus. Excellent service all round. Thank you.
Hi Lesley,
Thank you for your five-star review.
We are delighted that you like our Manchester airport location and that you received excellent service from our team there.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Similar car was not similar it was a ruin but anyway, at least it didn't fall apart, real Greek adventure
Hi Jure,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you did not receive the vehicle that you were hoping for. As do most rental companies, Green Motion use the ACRISS code system to categorise vehicles for hire. More details on this can be found at https://www.acriss.org/car-codes/expanded-matrix/
If you wish to discuss this matter further, or feel that you were not provided with a vehicle in the correct vehicle category, please feel free to contact us by emailing us at [email protected]
Thank you for your understanding in this matter.
Kind regards,
Green Motion International Customer Services.
The service at the location (at airport Tirana) was very nice, but we did not get the deposit back in time. Only when we asked for it, it was refunded. That scared us a bit... Eventually we did get it back and I simply hope it's not going to be like that again, but it made it a stressfull experience in the end. Also, getting a Fiat Punto instead of a Volkswagen Polo was a big disappointment. I understand that there's a range in the category, but we did not feel like those cars were comparable. I don't remember the exact date, but it was sometime in November
Hi Vincent,
Thank you for sharing your experience.
We’re sorry for the delay in your deposit refund and the stress it caused, as well as the letdown with the vehicle swap—we appreciate your feedback and are committed to making these parts of our service much smoother. If you wish to discuss this with our customer services team, please contact us using the form at www.greenmotion.com/contact-us.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
A nice man picked us up at the airport and took us the less stressful place than the airport. The car we got was also good.
Hi Dag,
Thank you for your five-star review.
It is great to know that you had a good experience with us and that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very friendly and professional person who works there. Never not have any problems with contact or cars.Highly recommended for anyone
Hi Svetland K,
Thank you for your five-star review.
We are thrilled that you find Green Motion to be the best car rental company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great team and excellent customer service. Always feel looked after. Very loyal customer for every Sydney trip. Thanks to Sri and the team.
Hi Greg,
Thank you for your five-star review.
It is fantastic to know that you always find our service at Green Motion Sydney to be reliable.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I rented a car in Rovaniemi for exploring Lapland and everything was perfect, the car and the staff.
Hi Seregio,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion Rovaniemi.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
From minibus collection to picking up and delivering the car, great service all-round.
Hi Ashley,
Thank you for your five-star review.
It is amazing to know that you received very personalised service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
My go to car hire company because of how easy it is to deal with.
Hi Jean,
Thank you for your five-star review.
It is fantastic to know that you received great service as always.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The office staff was friendly, but it was a bit hard to find the car and then i didn't have anyone there to ask questions about the car from.
Hi Matthew,
Thank you for your four-star review.
We are glad to hear that you found our prices to be reasonable and our team to be friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always very good, simple website, previously all my cars were clean and good condition throughout
Hi Jimi,
Thank you for your five-star review.
It is brilliant to hear that you think our website is excellent and so simple.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sodiq A,
Thank you for your five-star review.
It is great to hear that you definitely recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.