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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Clockwork- excellent team, good value. Good follow- up service
Hi Mahdi P,
Thank you for your five-star review.
It is great to hear that you had a good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Cars is not clean inside, often empty fuel tank which is inconvenience
Hi Serdar B,
Thank you for your four-star review.
We are very happy that you chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Donal F,
Thank you for your five-star review.
We are thrilled that you have once again chosen Green Motion for your rental needs and that you had a first class rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Highly recommend Green Motion Leicester. Lovely friendly staff, great cars and I have never had a problem hiring from this branch. I have been a regular customer for the past few years and have hired from many car rentals across the world. This branch is by far the best I have come across! Thank you!
Hi Cassie O,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
What a complete bunch of scammers! We hired a car from Edinburgh airport (for the third time) but my credit card was charged the £1505 deposit the day we collected the car 14/5/25. Upon returning the car on 21/5/25 we were told the deposit would be returned within 7-30 days. In the meantime I called the office and was told they couldn't say when we would be reimbursed but to email them, which I did but received a standard response telling not to email! On 20/6/25 I again emailed asking where my refund was but received no reply. After a further week I eventually had my bank place the charge into dispute. It has since taken until 12/8/25 to be refunded. I have hired cars in various locations over many years but have NEVER actually been charged the deposit, just had it held against my card and then released upon the return of the vehicle undamaged. This company had £1505 of my money for three months and I am still doubtful if I would have it now had I not involved my bank. Appalling customer service and a totally underhand way to deal with customers. They may be cheap but as they say "you get what you pay for". Our advice is to NOT TOUCH THIS COMPANY WITH A BARGE POLE!"
Hi John,
Thank you for your review.
We sincerely regret the frustration caused by the delayed refund process and the lack of clear communication on our part. Your experience clearly fell short of our standards, and we're committed to improving our policies and responsiveness to rebuild trust. Unfortunately, during your rental we faced an unexpected issue with the deposit process.
Thank you for sharing your feedback so we can do better.
Kind regards,
Green Motion International Customer Services.
Ok, staff helpful polite car was clean fresh smelling full tank of fuel so sped my travel time not having to stop at the garage until i came back
Hi Norman C,
Thank you for your five-star review.
We are delighted that you had a good all round deal with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Alugamos um carro em Lisboa e tivemos uma ótima experiência, com funcionários solícitos e gentis.
Hi Eduardo S,
Thank you for your four-star review.
We are delighted that you had a great experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have always enjoyed Green motion over the years and greatly appreciate the service
Hi Francis B,
Thank you for your five-star review.
We are delighted that you have once again chosen Green Motion for your rental needs and that you always enjoy renting with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Make sure you have a visa card or prepare for big extra costs. My visa debit wasn't accepted and because of not having a credit card I then had to pay a no excess insurance daily charge. Visa debit is accepted worldwide as an alternative to a visa credit card yet this company has no alternate way to pay.
Hi Steve B,
Thank you for taking the time to share your experience with us.
We are extremely sorry to hear that you found our deposit requirements to be unexpected. Green Motion make every effort to inform customers during the booking process that a physical, major credit card in the main driver's name must be available for the security deposit. If you do not have a credit card, you may be offered an excess reduction product to negate this requirement. Our Terms & Conditions on this matter can be found at www.greenmotion.com/terms. If you would like to discuss this further with us please feel free to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Fast check in, easy access to the garage and close to airport.
Hi Antonello A,
Thank you for your five-star review.
It is fantastic to hear that you received great service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pickup and return went perfect. Everything was just fine.
Pickup and return went perfect. Everything was just fine.
Hi Daniel H,
Thank you for your five-star review.
We are delighted that you had a perfect rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All staff competent, both behind the counter end especially on the forecourt dealing with the actual cars.
Hi Sylvia S,
Thank you for your five-star review.
We are thrilled that you found our Green Motion team to be efficient and pleasant.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It is simple and straight forward when collecting and dropping back. Never the hard sell for insurance or dodgy inspection when dropping back
Hi Adam F,
Thank you for your five-star review.
We are thrilled that you once again chose Green Motion for your rental needs and that you always receive second to none customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick up and drop off was easy, lovely lady checked me in very friendly and helpful. Shuttle bus was easy to use.
Have used Green Motion in Bristol a number of times over the years and the staff have been friendly and helpful and the cars have always in good condition.
Hi Nola M,
Thank you for your five-star review.
We are thrilled that you found Green Motion to be reliable and easy to deal with.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We've used green motion for years - they take great care of their regulars, and we love the flexible range of options on booking, depending on budget and the like.
Hi Georgina S,
Thank you for your five-star review.
We are thrilled that Green Motion is your favourite rental company in the UK.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I rent frequently from the Edinburgh Waverley office and the team are first class - prices are good too
Hi Joseph T,
Thank you for your five-star review.
It is great to hear that you found our Green Motion team to be first class.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I have in general found Green Motion to be very good. The offices are a bit out of the eay, but I presume this keeps the price down.
Hi Toby A,
Thank you for your five-star review.
It is great to hear that our Green Motion team were very helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had a positive experience at the Manchester location for my visit to that area for a week. I had no problems with the car or with check in to pick up the rental. The shuttle service from and to the airport, made the trip easier.
Hi Jeremy P,
Thank you for your five-star review.
We are thrilled that you had a positive experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ian S,
Thank you for your five-star review.
We are thrilled that you found our Green Motion team to be great and to give great service.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.