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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Personnel très efficace correct et amical, on a eu une voiture très bien entretenue. Nous sommes très contents de service et nous y reviendrons la prochaine fois avec plaisir
Correct and fast service when picking up the car.
Clean, immaculate car.
Fast service when returning the car!
I recommend it to everyone.
Hi Janos,
Thank you for your five-star review.
It is great to know that you received the vehicle in a clean and immaculate state.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Bonjour Madame, Monsieur, Je vous adresse cette réclamation concernant un incident survenu lors de la location d'un véhicule auprès de l'agence Green Motion Marrakech le 28/06/2025 à Marrakech (Maroc). Alors que je souhaitais utiliser ma carte bancaire pour effectuer le paiement et la caution du véhicule, celle-ci a été refusée. Le personnel sur place m'a indiqué que la carte n'était pas reconnue comme une véritable carte de crédit et qu'il était donc impossible de finaliser la transaction. Je précise et montre ma carte que c'est bien écrit carte de crédit, émise par la Banque Postale. Cela m'a causé un préjudice important sur mes vacances et notamment des frais supplémentaires de 549,41 €. Je sollicite donc:
– une explication claire concernant ce refus,
– de prendre les mesures nécessaires pour éviter que ce type de situation ne se reproduise,
– et une prise totale des frais engendrés par cette situation. En espérant une réponse rapide et favorable à ma demande, je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées.
Excellent service, and we got almost a new car in excellent condition.
Hi Alapati,
Thank you for your five-star review.
It is fantastic to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Jeg leide bil fra Green Motion i juli 2025 for en periode på to uker. Under leieforholdet ble det registrert en skade på bilen, og jeg fikk beskjed om at kostnaden var 9600 tyrkiske lira. Av dette beløpet ble 3000 tyrkiske lira trukket fra depositumet. Jeg mottok deretter et brev fra selskapet om å betale resterende 6600 tyrkiske lira. Dette beløpet har jeg betalt via min bank. I etterkant har Green Motion sendt meg nytt brev og daglige meldinger om at jeg fortsatt skylder 6600 tyrkiske lira, med begrunnelse i at de ikke har mottatt betalingen. Min bank har sjekket saken grundig med banken i Tyrkia, og min bank har fått skriftlig bekreftelse på at pengene er mottatt av Green Motion. Til tross for dette fortsetter selskapet å sende meg meldinger med krav om ny betaling.
Hi Mahmoud,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Aerporto memmingen addetto alle consegna professionista in data 11/07/2025 al 18/07/2025
Hi Rocco,
Thank you for your five-star review.
It is fantastic to know that you found our team at Green Motion Memmingen to be professional.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The staff is professional especially the Elizabeth
Hi Panayiotis,
Thank you for your five-star review.
We are really pleased that you received amazing service from our professional team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
All went smooth at pick up Luton airport. The car a 3008 Hybrid was a dream ro drive and in excellent condition. Took the car back 11 days later and the process was efficient.
Hi Derek,
Thank you for your five-star review.
It is brilliant to know that your anniversary trip went smoothly and that you liked the rental vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I've used Greenmotion. A few times now. The only downside is they're usually 10-15 mins from the airport. This is far outweighed by the quality of the vehicles and the great service from their staff that seems to be the norm. Never had a bad experience, had plenty of good ones.
Hi Douglas,
Thank you for your five-star review.
It is fantastic to know that you always use us and that you always receive great service from our team. We appreciate your feedback on our location.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was easy, the representative was very helpful and spoke as much english as he could for us which we appreciated even though we are training in spanish and did our best.
Hi Maximina,
Thank you for your five-star review.
We are delighted that you enjoyed your rental with Green Motion Mexico.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
From Airport pick up to drop off the whole experience was slick professional and very helpful and supportive.
Hi Dr G,
Thank you for your five-star review.
We are delighted that you received slick professional supportive and friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Saida O,
Thank you for your four-star review.
It is great to hear that you received friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service as always from the Green Motion team at Stansted. But the Kia Sportage was a really unpleasant car to drive. Driver 'aids' wrestling the steering all the time and on one occasion performing an emergency stop for no reason!
Hi David W,
Thank you for your four-star review.
We are thrilled that you once again chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Check in and check out was very quick at the counter.
Hi Francois D,
Thank you for your five-star review.
We are very happy that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very satisfied with the car and the service, but after more than a month I still haven't got any news on my deposit
The car was ready and the staff very good. Only one complaint it is quite walk from the airport.
Hi Wendy F,
Thank you for your five-star review.
We are thrilled that you received good service from our Green Motion team. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We were looked after, everything was explained clearly.
Hi Katerina H,
Thank you for your five-star review.
We are thrilled that you found Green Motion to be a great company, with a friendly team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Cecile H,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi John,
Thank you for your five-star review.
It is brilliant to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
New car, spotlessly clean, and very friendly staff, both at the Lisbon pick-up point and at Porto drop-off point. The only problem was the extremely slow car delivery times, even though we had already entered all the information online. The same problem occurred when returning the car: it took a long time for the airport shuttle to depart. Nothing to complain about, the staff were really friendly.
Hi Luca,
Thank you for your four-star review.
It is good to know that you liked the rental vehicle and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Arber,
Thank you for your five-star review.
It is amazing to know that you found our team to be very efficient and friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.