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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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From Airport pick up to drop off the whole experience was slick professional and very helpful and supportive.
Hi Saida O,
Thank you for your four-star review.
It is great to hear that you received friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Great service as always from the Green Motion team at Stansted. But the Kia Sportage was a really unpleasant car to drive. Driver 'aids' wrestling the steering all the time and on one occasion performing an emergency stop for no reason!
Hi David W,
Thank you for your four-star review.
We are thrilled that you once again chose Green Motion for your rental needs. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Check in and check out was very quick at the counter.
Hi Francois D,
Thank you for your five-star review.
We are very happy that you chose Green Motion for your rental needs.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Very satisfied with the car and the service, but after more than a month I still haven't got any news on my deposit
The car was ready and the staff very good. Only one complaint it is quite walk from the airport.
Hi Wendy F,
Thank you for your five-star review.
We are thrilled that you received good service from our Green Motion team. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We were looked after, everything was explained clearly.
Hi Katerina H,
Thank you for your five-star review.
We are thrilled that you found Green Motion to be a great company, with a friendly team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Cecile H,
Thank you for your five-star review.
We are delighted that you found our Green Motion team to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi John,
Thank you for your five-star review.
It is brilliant to know that you received excellent service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
New car, spotlessly clean, and very friendly staff, both at the Lisbon pick-up point and at Porto drop-off point. The only problem was the extremely slow car delivery times, even though we had already entered all the information online. The same problem occurred when returning the car: it took a long time for the airport shuttle to depart. Nothing to complain about, the staff were really friendly.
Hi Luca,
Thank you for your four-star review.
It is good to know that you liked the rental vehicle and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
From start to finish was a smooth ride, the only thing I was expecting an automatic but got manual although this was not a problem would of preferred automatic
Hi Sitkiye,
Thank you for your five-star review.
We are delighted that your rental was a smooth ride from start to finish.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was very happy with the service and the vehicle provided. Directions of how to get to the car hire location were confusing. Recent changes in the road layout are not reflected in the printed directions.
Hi Gerard,
Thank you for your four-star review.
We are glad to hear that you received good service from our team and we appreciate your feedback on our location at Bristol.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Abbiamo lasciato un deposito di 1500£ il 21 luglio come da contratto e a oggi, 5 settembre, il deposito non ci è ancora stato restituito pur non avendo causato alcun danno al veicolo noleggiato. Ritengo sia inappropriato trattenere una cifra così elevata per così tanti giorni senza alcuna giustificazione. Non siamo quindi soddisfatti del nostro noleggio
Hi Romana,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
The staff were patient and helpful and ensured I got what I needed.
Hi Evdokia,
Thank you for your five-star review.
We are really pleased to hear that you received good service from our patient and helpful team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
We are greatly impressed and grateful to Green Motion reps for their positive attitude, great customer service, experience and accurate information. The cost was also very fair and the cars in perfect condition. Thanks.
Hi Joaquin,
Thank you for your five-star review.
It is amazing to know that you had an excellent experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Reception staff at Corfu Airport were friendly and helpful. Car pickup and return all went smoothly with no problems.
Hi Graham,
Thank you for your five-star review.
It is brilliant to know that you found our team at Green Motion Corfu to be friendly and helpful.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I've used Green Motion several times now. I find the vehicles are always clean and in good condition. The staff at the pick up point are always friendly and prompt getting the booking completed to get you on your way quickly.
I've already booked a vehicle for my trip when I return to the UK for Christmas. Thanks to all the staff at Green Motion
Hi Michael,
Thank you for your five-star review.
It is fantastic to know that you always find our vehicles to be clean and in good condition.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Seamless transaction to collect and return vehicle no issues. Quick and simple
Hi Derek,
Thank you for your five-star review.
It is brilliant to know that you had a seamless transaction with our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent customer service and quick check-in and check-out.
Hi Angelo,
Thank you for your five-star review.
We are delighted that you received excellent customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Tutto perfetto, puntualità e cortesia. Pick up veloce
Hi Claudia,
Thank you for your five-star review.
It is great that you find us to be excellent value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dr G,
Thank you for your five-star review.
We are delighted that you received slick professional supportive and friendly service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.