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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I've used Green Motion several times now. I find the vehicles are always clean and in good condition. The staff at the pick up point are always friendly and prompt getting the booking completed to get you on your way quickly.
I've already booked a vehicle for my trip when I return to the UK for Christmas. Thanks to all the staff at Green Motion
Seamless transaction to collect and return vehicle no issues. Quick and simple
Hi Derek,
Thank you for your five-star review.
It is brilliant to know that you had a seamless transaction with our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent customer service and quick check-in and check-out.
Hi Angelo,
Thank you for your five-star review.
We are delighted that you received excellent customer service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Tutto perfetto, puntualità e cortesia. Pick up veloce
Hi Claudia,
Thank you for your five-star review.
It is great that you find us to be excellent value for money.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I was a bit hard to find the contact at the aiport (hit: personel of greenmotion: wear a GREEN shirt!), but we arrived at the rental office within 30 min, and 30 min later we were off in the rentalcar. Drop off was fast and easy.
Hi Daniel,
Thank you for your five-star review.
It is fantastic to know that you had a great rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Perfect! I had a wonderful time with my daughter on Crete. The car made it perfect for the mountains, no problem at all.
Hi Elisabeth,
Thank you for your five-star review.
We love that you had a perfect rental with Green Motion Crete.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
A group of us (11 in all) rented two vans to drive from Mombasa to the AirBnB where we were staying. Not only was our train arriving outside of regular business hours, requiring GreenMotion to meet us "late," but at the last minute we decided we weren't up for navigating the hour-long drive at night ourselves, and requested that GreenMotion supply drivers to take us. GreenMotion was very accommodatig, so much so that we ended up hiring the drivers for the duration of our stay. They were great company, knew where everything was, and were well worth the expenditure.
Hi Ann,
Thank you for your five-star review.
It is fantastic to know that our team at Green Motion Mombasa were able to accommodate your needs so well.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The office at Belgrade was a pig to find, no signage in the airport and could really have done with specific instructions from Green Motion. Very helpful guy, couldn't have done more to prepare us for driving in Serbia. Decent if leggy car, bigger than ordered but it was reasonably clean and well equiped, did the job fine. Took photos before and after as I always do (and was recommended at the desk), no dramas on return which was very straight forward.
Hi Chris,
Thank you for your four-star review.
We are glad to hear that our agent was very helpful and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Always found cars to be in good condition, very helpful staff
Hi Jonathan,
Thank you for your five-star review.
It is great to know that you think we are an excellent company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
4 adults explored Lake District and Yorkshire Dales during ten days in a Kia Sportage. There were just about enough room for the 4 suitcases, but little else. The roads are narrow, and the Sortage could feel a bit broad from time to time. The car worked fine all the way. We had to wait one and a half hours at Greenmotion's offices before we got the car, mostly because customers in front of us had so many questions to the two patient clerks at the Greenmotion desk. We wanted to add one additional driver, but that would rise the cost by some 50%. Apart from this, the experience was very good and the return of the car went without any problems.
Hi Hakon,
Thank you for your four-star review.
It is good to know that your experience was very good and we appreciate your feedback.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Hi Kovac Z,
Thank you for your five-star review.
It is great to hear that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Friendly and helpful staff. Cars in great condition. Well recommended!
Hi Lucas G,
Thank you for your five-star review.
We are thrilled that you recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
It was my second booking as i was very happy with my first vehicle hire. Again, the service was outstanding, vehicle was great, affordable and booking and pick up process super easy.
Will hire again!
Nothing new. For me standard procedure as always. Works like clockwork.
Hi Clive,
Thank you for your five-star review.
We are thrilled to hear that you once again chose Green Motion for your rental needs and, as always, you received great service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pickup and drop off was quick and smooth, no surprise charges whatsoever, car was in great condition
Hi Rui C,
Thank you for your five-star revie It is great to hear that you found our Green Motion pick up and drop off processes to run smoothly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
At Riga airport, I rent a car, during the process, the person (I didn't remember his name)help me too much, explained everything again and again. Also the car was perfect and better than I prefer. I will advice greenmotion to my friends. Thanks a lot
Hi Sermin O,
Thank you for your five-star review.
We are delighted that you recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
From on-line vehicle selection, to completing the rental agreement, to picking up and returning the car, and the quality of the rental car, there were no frustrations or hitches along the way. Also, the on-line process includes verifying the needed rental documents so the pick up time is speedy, and so is the drop off, and they contact you the night before your return to make sure nothing has changed. I've been renting car around the world for more than for nearly 50 years for both business and pleasure, and so far GreenMotion is the best experience I have had, based on three rentals in three different countries.
Hi Philip S,
Thank you for your five-star review.
We are delighted that you once again chose Green Motion for your rental needs and that you have had your best rental experience ever with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The pick-up service at Lisbon airport was outstanding. Extremely nice and competent employee, the explanations were very clear. I got exactly the car I wanted and bonus point, it was brand new. No issues with the drop off at Porto airport. I am very satisfied with Green Motion and will use it again.
Hi Florence B,
Thank you for your five-star review.
We are delighted to hear that you found our Green Motion team to be extremely nice and competent.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Desk service and car were OK. Just one thing did not satisfied me completely: I asked for information about the possibility to get insurance to cross the border and the answer was not proper: the operator did not inform me that there is the possibility to get a daily insurance... He just told me "we have no insurance, no possibility"...
Hi Marco,
Thank you for your four-star review.
We are happy to hear that you had a good rental with us and we apologise for any misinformation you received regarding crossing the border.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Excellent welcome at reception
Shuttle always in time from airport to agency
Car in perfect condition.
I had no problems whatsoever
Hi Raffaele F.
Thank you for your five-star review.
It is great to hear that you had no problems with your rental and that you had an excellent welcome from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Einfache Buchung, sehr gut erreichbares Büro am Flughafen Hamburg, sympatische Mitarbeiter, guter Preis, hervorragendes Fahrzeug und problemlose Abgabe. Es geht nicht besser!
Hi Dietmar,
Thank you for your five-star review.
We are really pleased that everything went like clockwork with your rental at Green Motion Hamburg.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michael,
Thank you for your five-star review.
It is fantastic to know that you always find our vehicles to be clean and in good condition.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.