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From the business
Green Motion is a leading car hire and van rental company that specialises in environmentally friendly vehicles.
GreenMotion Reviews Summary
Green Motion has garnered a generally positive reputation for its reliable customer service and well-maintained vehicles, with many customers appreciating the friendly and helpful staff throughout the rental process. The convenience of shuttle services and easy check-in and check-out procedures further enhance the customer experience. However, concerns regarding aggressive upselling of additional services and unexpected charges have emerged, leading to dissatisfaction among some customers. Overall, while the company excels in customer interaction and vehicle quality, addressing transparency in pricing and service offerings could improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Pick up and drop off seamless- friendly helpful staff - clean car - highly recommend this service
Very Nice Experience. They helped me get to my rental car at the airport. Thank You.
Hi Slavisa P,
Thank you for your five-star review.
We are delighted that you found Green Motion to be a great rental company.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
This was a seven-seater rental, used to convey family across the UK.
The vehicle (a Volkswagon Touran) was well designed, and had enough psace for 5 people and luggage.
A couple of downsides: there was no airconditioning in the rear, and no opening rear windows, which meant that the front A/C had to be on full power to get any air to the back. Secondly, one of the seats in the rear had a malfunctioning seat belt buckle, so could not be used.
Driving the vehicle was easy, and the fuel economy was excellent.
Hi Barry,
Thank you for your five-star review.
It is amazing to know that you found the rental vehicle to be easy to drive and we apologise for the issues that you experienced with the vehicle.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I had never used Green Motion before for a car rental. They were excellent, and I highly recommend them! The deal was great and the service was very good. I had no issues either picking up the car or returning it. It couldn't have been easier.
Hi Raymond,
Thank you for your five-star review.
It is amazing to know that you had a great experience with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I hired a car, and then returned a car. Pretty simple, not much more to it than that
Hi Geoffrey,
Thank you for your five-star review.
It is amazing to know that you enjoyed your rental with us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Making reservation there wasn't/I didnt saw information about miles limit. There was not fine surprise when I should paid more on desk
Hi Piotr,
Thank you for your four-star review.
We really appreciate you choosing us for your rental needs and we appreciate your feedback on our mileage policy.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Es ist so gelaufen wie es alle mögen. Gebucht, alles sofort erhalten. Gelandet, alles schnell gefunden. Die Mitarbeiter waren schnell und professionell. Die Übergabe des ordentlichen Fahrzeugs war zügig. Das der Vermieter mit dem Tank geschummelt hat konnte niemand sehen. Das liegt nicht am Personal!
Hi Patrick,
Thank you for your five-star review.
It is amazing to know that you found our team to be prompt and professional. If you had any issues with our fuel policy, please contact us using the form at www.greenmotion.com/contact-us and we will be more than happy to discuss this with you.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Pick up and drop off were very smooth, and the car was clean and functional. Very good price quality ratio.
Hi Anna,
Thank you for your five-star review.
It is great to know that you received quick and quality service from our team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Muy agradecidos, con el personal, todo fue rapido y comodo, buenas tarifas, lo que me parece a mejorar es el tiempo que te bloquean el monto en la tarjeta, 30 dias. Fuera de eso, Todo excelente.
Hi Michel,
Thank you for your five-star review.
We are really pleased to hear that your experience with us was fast, convenient and accessible.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Super einfach ein Auto zu mieten mit sehr freundlichem Personal und super Tipp für Fahrten nach Schweden
Hi Helmut,
Thank you for your five-star review.
It is brilliant to know that you found our team at Green Motion Sweden to be very friendly.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
On arrival the place was very busy. The staff member on duty was extremely patient and courteous with every customer. He worked very hard ensure customers were satisfied. The drop off went very smoothly.
Hi Sheila S,
Thank you for your five-star review.
We are thrilled that you received patient and courteous service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
The very low prices led us into temptation - and in the end, we paid way more than other car rentals would have charged us right away. The problem was that a damage that had already been there when we picked up the car went unnoticed (a tiny chip in the windshield) and we were charged 180 Euro for that, plus a 100 euro "administration fee". I guess that's how the low prices work: just charge any damage to the next unaware customer! It was the first and the last time that we rented a car via Green Motion.
Hi Tinje T,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you were charged for damage as we do appreciate that no one wishes for this to happen to them. Our customer services team are happy to review any damage charges to ensure that all of our procedures were followed correctly and that the charge has been made fairly and is justified. We ask that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance.
Kind regards,
Green Motion International Customer Services.
Very happy with service, no pushing for extra insurance with this company as we have had with previous airport hire, really nice lady picked us up from the airport and took us back after our holiday would use again and recommended company.
Hi Robert L,
Thank you for your five-star review.
We are delighted that you recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Recommend ideal location guys were great to deal with no problems
Hi Alan K,
Thank you for your five-star review.
We are thrilled that you recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Whole experience with Green Motion car rental in Zagreb Anindol was very good.People working there are very friendly and helpful. They answered all our questions and concerns.
Hi Darko B,
Thank you for your five-star review.
We are delighted that you had a very good experience renting with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Mükemmel müşteri ilişkisi ve güler yüz karşılaması daha ne olsun fiyat olarak daha uygun araba olarak daha rahat ve konforlu
Hi Mehmet Yunus E,
Thank you for your five-star review.
It is great to hear that you received excellent service from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Unfortunately, the average service, I am always receiving a different car, not what I am expecting. Below is the date of my last experience.
Hi Gediminas K,
Thank you for your four-star review.
We are delighted that you are a loyal Green Motion customer. Thank you for your feedback, we will pass it on to our development team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
I booked a car with Green Motion through a third-party app, attracted by what seemed like a great rate. I then spent $80 on an Uber to get to their location, only to be hit with a classic bait-and-switch scam.
At the front desk, I was told the initial rate was only the beginning. They demanded an additional $60 a day for their insurance, $20 a day for tolls, and a ridiculous $2,000 security deposit.
When I tried to use my personal State Farm insurance, which includes full rental coverage, the front desk agent refused. He claimed that under Florida law, it is mandatory for Florida residents to purchase a separate policy with at least $300,000 in coverage! A completely false and unbelievable assertion. After being told I couldn't use my own valid insurance, I realized I was dealing with a company that operates on misleading and dishonest tactics.
I was forced to walk out without a car and spend another $80 on an Uber. Save yourself the time and money. This company is not legitimate. A total scam!
Hi Freddy S,
Thank you for taking the time to review us.
We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
All good, but I've been waiting for a promised refund for 6 weeks now. No answers to my emails..
Hi Cornelius R,
Thank you for your review.
We are truly sorry to hear that you are still waiting for the return of your deposit.
I can confirm that security deposits are automatically released by Green Motion on the last day of your rental after it has been established that the rental vehicle has been returned in the same condition as it was provided, and there are no further outstanding charges.
Please visit https://greenmotion.com/terms and select the country you rented from to see the deposit information which will advise the general timeframe that you can expect for the release of the deposit.
Whilst in most cases this is available again within 10 working days, unfortunately, this can take up to 30 days depending on the bank that you use. We suggest that you contact your bank as they may be able to speed this process up for you.
Green Motion's policy is to use pre-authorised transactions for our security deposits, which ring-fence the amount within your account, not charge it. This pre-authorised transaction will allow us to make charges if necessary at the end of the rental, but unless this occurs no money will leave your account. Due to the nature of this transaction, the release of these funds may not show on your bank statement as a separate transaction. If you believe that you have been charged your security deposit, please contact your bank and ask them to provide proof of the transaction as a charge on the first day of your rental so that we can look further into this for you.
If this amount is still not available in your account after 30 days from the last day of your rental, please contact us at [email protected].
Thank you for your assistance and understanding.
Kind regards,
Green Motion International Customer Services.
Every thing was ok, but an attempt of taking money from my registered card has driven me crazy, and didnot get any logical answer for my question of why still mmy card is not removed from your system and trying to take my money after clearance done in South Africa
Hi Waddah M.
Thank you for your five-star review.
We are thrilled to hear that you had a good experience with us. For any queries regarding charges after your rental has concluded, please contact us using the form at www.greenmotion.com/contact-us.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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Hi Paul K,
Thank you for your five-star review.
We are thrilled that you highly recommend Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.