GoToGateReviews 2,842

There was a misspell in one of the passengers name. We bought the flights for 4000,- and when requested the change of one letter, we were told to contact to airline itself. There it was told us we need to contact gotogate for that. So again I asked and it was told me I have to pay 42,-. The bill which came was 102,-. So I needed to contact the service again, and it was told me they send an email with the corrected value. No email received. I contacted the service again, so that I can pay them the 42,- and now it was told me that further fees can apply and it's not even sure whether they will process it until our flight.
Very unhelpful chat which cannot be taken seriously unfortunately

The company is worst they never give…
The company is worst they never give your refund back after they cancelled my flight on February 2021. Its been 2 years and still nothing is happening! So upset! Just go for trusted airlines to book for your flight do not get caught with cheap promotions its probably a bait to keep your money.

I've just used gotogate again this time for 3 individual flights on the same airline. LHR-KWI. KWI-BAH. BAH-LHR. Always a bit wary of OTAs but again I'm proved wrong. Price was best via skyscanner search. Direct searching on gotogate.co.uk produced the same price as directly booking with the airline. I booked with gotogate.co.uk to save some money. Again I'm not disappointed.
The ticketing was instant as you would expect. And the ticketing immediately contained the airline booking ref which allowed me to then manage the booking with my FF program number passport etc. I also booked my fav seat at no additional cost.
Very happy with gotogate.co.uk as an OTR. I would use again. Seems all is well unless you might have a problem.

PS. Used again for the 3rd time on a J class booking. It was ticketed in around 8 mins. All checked out with the airline. All again no problems.

Due to medical emergncy me and my wife couldnt travel and even if we submitted the proof they cancelled the open ticket for us and cant provide us a refund too. Told them it was a geninie reason and keep the ticket open but no one does anything.

Never ever book tickets from this agency. They dont actually understand customer sentiments or care for customers. They just keep on saying they are checking and checking once you get tired and forget about it.
Horrible Experience.

Booked a flight from Chiangmai to Singapore and it was a connecting flight.

First flight: 2UC8CS 13:05 - 14:25 had a delay big time and resulted me unable to catch on my second connecting flight - 47TJTX.

GoToGate's reply was they will help me get a refund and it's all just talk. They ignored me thereafter, replies to my emails were just as bad. All they claimed is the first flight's delay did not affect my second flight and hence no refund.

This is total bull$#*! and clearly a planned scam by GotoGate. Look it up alot more people are getting scammed by this Airline daily.

Reference Code: LYQ9P1

Stole the refund from the airline company and deleted my booking from their website

In September 2022, soon after I got confirmation on Gotogate's website my refund from Thai Airways has been processed (for a booking reservation cancelled in March 2020 - almost 3 years ago), Gotogate deleted my Order Number from their website and I cannot track my claim anymore: "No matching order was found. Check your order information and try again."

See attached image from their website in September 2022 stating 'Refund processed by Thai Airways' and from January 2023 stating 'No matching order was found. Check your order information and try again.'

I've followed up on my last email in September after I got my refund confirmation and reply back was: "The booking number you have provided we are unable to retrieve your booking details."

Essentially, after almost 3 years of emails, calls, claims, etc, waiting for my money back, they took my refund (~800£) and told me my booking details don't exist.

Please consider next time you have the option to book with Gotogate.

Reserved a ticket for an adult through Gotogate and then wanted to add a child but the airlines didn't allow a separate child ticket. So I had to cancel my ticket and then reserve both tickets together. I contacted Gotogate immediately explaining my situation. They charged me a $45 cancellation fee (which ended up being $65) to cancel my ticket. And they expected me to reserve the tickets through them again? No way! I also noticed later, when reserving the tickets directly from the airline, that they were charging almost double in order to check in luggage. Very dishonest on their part. I will never do business with them again!

Even if you do not use their customer service for cancelling, they will charge you huge service fee and hold your money until you agree to their fees

I had booked my ticket with them and the airline cancelled the flight due to weather conditions. I called the airline and they refunded the amount to the payment on file which is GOTOGATE. I have called several times but they say that they received the refund but cannot see the amount. I am still waiting. I will never again book tickets through them.

Got covid was told to send my medical form in to prove I was sick. Ran around in circles by 6 of their employees. Each of whom told lies and different stories. Did not honour the airlines covid rules. Would not give a voucher and refused the refund blaming the airline. I rang the airline who told me straight up Go to Gate are "stealing your money". Hours trying to get my money back and told on two occasions I will get it. Sent all form in and got reply's to say no refund. All while dealing with covid! Stay away from this company. There is a dedicated FB page to how bad the company is.

This site SUCKS it is the worst RIPP OFF ever. Paid for return tickets they took my money and instead of send confirmation. They sent me flight has been cancelled here is 10% refund for your flight!
YES 10%. Now just payed them hundreds of dollars for NOTHING! What do I do now? CHARGE some more.

I am giving one star just because they sell tickets in low price. I cancelled my flight before 24 hours and the spirit airlines refunded the money back to them. But they denied me to give me the refund and said that they would charge cancellation fee which is exactly the amount i paid for my tickets. These are bull$#*! scammers out here. I would rather pay more expensive prices for flights but never ever book with goto gate. I am a first time customer and I totally hate this.

This company is beyond awful! Their website has hidden information that screws you in the end. They do not post their cancelation policy without you having to dig through terms and conditions for it anf even when you go to support it doesn't give that information listed in the cancelation section. To cancel is a joke, they can't even do their job as a 3rd party to find important information about the original airline. So they make you do their job for you and contact them through some sketchy Facebook messenger. Then when you actually get to call someone they are not in the US, as stated online, and you have to strictly talk to a call center that knows nothing to truly help you. You then have to request to talk to a supervisor of the actual Go To Gate Company and they don't even have a time frame of when you will even get a call back! Could be 24 hours, 3 days, or even weeks! This is a joke and should be posted everywhere as a SCAM! I will be disputing this with my credit card company.

Such a $#*!ing pathetic website. Charges 21$ for cancelation by the airline to process my refund. Why should I lose money if the airline has canceled the flight? You guys are a disgraced lot. $#*!ing ridiculous.

This company is awful! Do not buy from them! They canceled my ticket twice for no explainable reason.

They charge you hefty amount for any changes but when the airlines reschedule anything they are unable to provide any alternative flight or compensation. Also if you have to cancel your flight because of change in your flight by the airlines this company still charges you. What a sham

Booked a round trip of 5 flights at around £2500 over a month.

One got cancelled due to one of the countries governments introducing flight restrictions. It took GOTOGATE an entire week after i got the cancellation text from the airline to update their "system" and believe that it was cancelled. Then, they wouldn't rebook it, or refund a single flight, nor would they allow any changes due to their policies.

The only option their "policies" offered was to cancel ALL 5 FLIGHTS, conveniently charging a £13 fee on every one of them per person and leaving us stranded. We couldn't even write that flight off and no-show at the airport because they told us they would cancel our other flights if we did that.

The airline itself would have allowed us to modify the single flight, but GOTOGATE policies did not. I wasted 3 hours being bounced between their various indian call center departments being given incorrect information and "computer says no" responses until 'Vishnu' the manager, told me there was nothing he could do because it was their "policy" not to allow changes.

This is a bottom of the barrel middle-man-company that offers nothing in exchange for its fees. We tried to have the airline purchase the booking so we could modify it, but it turns out GOTOGATE never even paid the airline, they just sat on the money for months and wasted days of our time.

Gotogate offers well crafted catch 22 situations created from ncompetance, and scammy business policies.

Do yourself a favour and just book direct with the airline. You seriously don't need scammers like gotogate involved.