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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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It was quick and easy to find my flights. I only wanted to fly with specific airlines.
Maybe its the new way of budget traveling. But no thank you I had ti cancel. I wasn't surprised I was charged around $100 or more for seat uptions, what do you mean options? I did all work on website and cancelled a few minutes later. Just had bad gut feeling about this.
DO NOT USE
Their customer service team advised of cancelation fees, as they could not amend the booking as previously advised, and under HALF of the refund came through.
AVOID at all costs.
I have consumed approximately 7 hours, with more than 15 different agents, on the phone over the past 2 weeks. I can go on, but because you have to call the UK, I spent more than $100 on phone calls. I have paid to book seats 3 times. Due to their "improper booking" we had to pay for an additional 2 hotel nights while they mismanaged a very simple reservation. I have lost 2 nights of sleep. So thank you GoToGate for all you failed to accomplish.
I have been using Booking.com for just about 20 years and Genius Level 3. GoToGate has destroyed an otherwise very good online travel agency; actually my favorite for a number of years. What an absolute shame that I can no longer use Booking.com. AVOID Booking.com at your peril. If you use them, you will be unbelievably disappointed, frustrated and embarrassed by your own behavior. I would be shocked to hear the recordings, so I do extend my apologies to those agents that were trying their best but were consumed by general incompetence, zero result-oriented efforts, speaking without listening and complete lack of authority to resolve even the simplest travel change. It is hard to comprehend how far they will test your patience until you have experienced it yourself. BE WARNED from a seasoned traveler, use any other travel agency in the world, but DO NOT USE Booking.com. At least until they sever their relationship with GoToGate.
Practicadad y buenos precios. Estoy muy conforme con la forma fácil de encontrar vuelos. Los precios son muy accesibles.
Easy to use ( Quick, easy, clear and may option for pay)
You guys try and charge for everything and in the matter of seconds my flight went up $20 just so u can get extra money and these flights are not good at all
The airfare has changed on me right at the time of booking. I have tried multiple times to book the tickets at the advertised price but had no luck. The website kept spitting out that the price has gone up due to a high demand.
The price was very good.
I booked the ticket after 3 weeks from the date I first looked up the site. But the price hasn't been changed.
The best rates you can have is in Gotogate! I have booked for 4 destinations with different companies and never I had problems.
Great price and easy to navigate and book the tickets. I will use it again.
Very fast east and reliable. I really enjoy booking from this website
I bought the Turkish airlines flight ticket. Although I was good experience but gotogate.com should also accept the Visa card payment without extra fee, same as they are charging MasterDabit card.
Yeah. We need to be able to contact real people. Your Ai sucks
Todo muy bien, excelente experiencia con bien precio y detalle de la.compra
This is my first time flying with you my first time
Thank you for offering great deals on flights. Cheaper, faster and easier.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members