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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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Easy and cheap
And the site give me many options and cheap
Excellent! Thank you, very easy to book and good deal, can be use affirm as well.
Great price and fast and easy
Book a last minute flight got a good price for the flight
Very easy to book European flights from the US. Booking confirmation sent immediately from site and booking info was used to validate tickets with airline. Just easy!
It's quick and easy to use and I would recommend it to anyone
It is really boring to stay to much time awaiting for the help service
Good so far for booking! Hopefully it stays smooth sailing
Good service and prices 👍 they got the best of the best 👌
Ticket price changed when payment submitted. Really disappointed
It was nice and for sure will be repeated and the rate found was reasonable
Alles sehr schnell und einfach, Buchung und Zahlung
Don't want to mention about this. It is a scam, very sad before I pay for my flight Ticket was $1317.00 when I click submit the pay. My credit card get charged $80.00 more was $1397.00
It is a scam
I booked a reservation with free cancellation policy. When i called to cancel, I was told I can't, otherwise fee will apply. This is cheating and deceiving your customers
Hi
I am looking forward to the trip to Pamplona, for the running if the bulls.
Booked and paid ticket
Received one day after a mail saying that all tickets booking was cancelled and I will have my payment refunded
No explanation about the reason and no offer to make new booking
Accidentally missed one letter in last name when booking, so to add one letter they want to charge extra $44
I started booking a flight and finished my checkout and the amount was 1458 sar then after entering the payment card info the system showed a prompt saying new value 2131 i choose not to proceed but the ticket is booked.
Firstly, it is not ethical to change value after check out
Secondly, even thought i choose not to book it was booked
I have been following closely this flight and this site was easy to use along with the good price. I have use it before on ticket to Canada and things were ok. I gave it a second try today.
I booked 5 tickets using Go to Gate. Before you can get to the final screen for payment you must deny around 10 upgrade charges and offers. It costs more even to be seated together. After booking I immediately noticed an error and the policy is a 24 hour cancellation is acceptable. I got on a chat requesting a change which lasted 40 minutes before being told there would be a $500 rebooking fee and a $75 per passenger fee. I explained that knowing in the beginning would have been better and I would just cancel, get the refund, and rebook. Cancelling did refund the ticket amount but not booking fees etc. I was returned my ticket cost minus around $500 of those added charges.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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