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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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Easy to use and understand. I was able to customize the service how I wanted and I could see in real time the price with all the fees and add-ons.
Quick and easy. Easy to find a flight and buy the flight. Hopefully the rest of the process is as easy as the purchase of the ticket.
Mid way through the booking I was informed that the flight was no longer available.
Also, I feel you should provide an option if the user would like to opt in for any options like insurance or support or any other optional ones. This makes the booking much faster. I spent a lot of time negating things and then when I was almost done it said flights no longer available.
So far so good👍😄I hope we will get on time for wedding.was pleasure to booking with you thank you very much
I am writing to address a concerning issue regarding my recent booking with GTG. Unfortunately, they are not trusted, and not refunding the money to clients even for more than 3 months and despite several follow-up attempts and assurances from their representatives.
Booking ID 40-******* with refund amount of AED 1859
Be careful and do not be scammed by them.
It takes a minute to get used to finding the "continue" key when booking a flight. Other than that, every trap within the reservation process pretty much prepares me to comfortably navigate the site -- it feels like going trough duty free at the airport. 🙃🙃 you'll get there, eventually.
Fine fine fine fine fine fine fine fine fine fine fine fine fine fine fine fine
Your extra fees are exorbitant and burdensome. If I had another airline other than Lot, I would use them.
I was trying to book a flight, and they steal my information. I booked twice " apparently". When I noticed because my bank send me an alert. I contact them. They were not able to give mw the money back. Or even cancel, they waste my time because I spent 3 hours!
So advise, be careful at the moment putting your info.
My experience has been both good and bad however, the day to day price hikes and drops make it hard to book because your are worried about the price changing often
Amazing, fast and very user friendly but hope my personal details and payment (card details) information is secured and safe, please don't give me shock. If secured, thanks with appreciation.
All procedures gone smoothly. Being a resident in Vietnam this is perfect for me. Thank You.
Could not enter my global entry information that I could see
It's was fast and easy with great prices! Highly recommend booking with them.
Buenos oferta de vuelos, Buenos precios
Compra y pago rápidos
Información completa y clara de los pasos a seguir
You didn't have Alaska Airlines as a partner to enter my frequent flyer information for these Qatar flights. You also hid the fact that I had to pay $103 per person to pick seats. That's not a good experience for me.
My experience was great! Easy steps to book our trip and easy to follow every block. Thank you and I hope I can continue booking future trips via go to gate!
I'm a travel agent and booked a hop with Gotogate for a client in Europe. I need to talk with customer service as I never received the confirmation email for this flight and need to confirm information. I will never use this company again nor will I recommend them. This company is a nightmare.
I booked the flight from Gotogate but they cancelled our flight before one month of the flight.
Original flight booked is from Vienna back to Singapore but Gotogate cancel our flight and give us the flight from Frankfurt to Singapore. Original destination flight is total different and ask us to travel ourselves from Vienna to Frankfurt to take the Flight. In addition, I have checked with airlines that said is agents cancelled our flight but Gotogate is not admit their faults.
It is not reasonable and their agents never help at all and keep said no alternative Flight!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members