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From the business
Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
GoToGate Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
This summary is generated by AI, based on text from customer reviews
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Great prices and easy to book so that's all i have to say about that
It was a blast, thank you!
The fastest process i've had for booking a flight.
The gotogate website charged me twice for the same flight. I called EasyJet airlines and they checked everything and issued a full refund. But gotogate charged me $90 to cancel the reservation for 2 people and to to issue a refund. Even though the website charged me twice I still had to pay for cancellation. Unfair. Our family of 5 travels to Europe every summer, this summer we have about 20 flights multiplied by 5 people is 100 tickets and I will male sure I don't use gotogate for any of them. Very unsatisfied with the fact that gotogate uses randomly generated emails for me and uses it's own payment method so that any refunds from airlines goes through gotogate.
Trying to save $20 I lost $150($90 cancellation fee plus $60 international call)
Cancelled order refund takes days, now flights are more expensive
Pretty breezy. A bit too many buttons to push and boxes to click.
I cancelled within the 24 hour grace period and am very happy with they way your website works
Too much extra services on the payment way, better to check out all process and explain better all services. I don't see any value in this messages:
1. They don't provide clear value
2. No clear message
I bought a tickets for my friend and after they pay $114 to get to the airport they found out, their flight got canceled and they got stock at the airport.
The best on the best at the world always any time for everyone
On my flight receipt from Chicago to Mexico City I paid for a seat reservation but when I board the airline's flight I do not have an assigned seat. Fly EG57KA
Got it. How about this for a review:
As an older adult with weak eyesight and slow reflection, I have made mistakes and wasted money on buying tickets online in the past. However, this time, the process went smoothly thanks to their considerate service.
You are trying to entice people to add too many extra charges
Discounted flight that was easy to find and saved me a few dollars off the direct carrier prices
Easy access to book our international flights to croatia!
Price on website showing different price and amount deducted from bank i more than ticket price on website.
Quick process. Cheap. Included the 2 checked bags that other sites would charge for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members