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Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.
The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.
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Terrible experience buying from this site. Have to click 1000 times to get through.
What the hell trying to scramble now to find other travel plans because tickets got refunded for no reason. I already made hotel and car booking and everything now. I gotta find new air.
It was easy to understand the requirements
And I finish booking in few minutes
Ticket booked and airline e-ticket or 6 digit code is not available and it's showing error or Invalid
The process was seamless and easy and payment services through affirm made paying for the trip easy.
Very good service it take a few minutes and good prices for every thing
GoToGate Scammed me. Please rest assured that I will report it to:
1) Kayak, so that they exclude you from their search
2) Better Business Bureau
3) Trustpilot.
I captured the screenshots.
Good experience you side isa very good but some time details receiving late same like me yesterday I duy the ticket now until I not receive ticket in my email only I have slip I paid the amounts
Advertised price doesn't include seating carry on or check in luggage nor meals provided. Ended up being more than double the price advertised when booking.
Great service that provides cheaper prices than I had expected.
This is a really good site. First time using it and it was a very good experience.
Increíbles tarifas, fácil proceso. Me encantó reservar a través de Go to Gate por primera vez
Answer: Yes they are scammers operating from unknown destination No phone number and no e-mail correspondence Criminals that stole my $1800 with no apology
Answer: Dont bother mate they have stolen your money like over 2000 other people goto your bank and airline and start to gather evidence.
Answer: Passengers' money is too little, who cares. Even if you were cheated, as an individual passengers, you won't shake the whole tree. They want your money, nothing else, like a pirate or thief.
Answer: They grabbed the credit card from passengers, of course, they will take as much money as possible from your bank account. The break the policy from the US department of transportation, but they don't care, they want your money. The best thing is not to purchase ticket from their website. Stay away! https://www.going.com/guides/refund-for-fare-drop

