Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of GoToGate

GoToGate

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Gotogate USA offers good deals on flights, hotels and car rentals. Welcome to visit our site for your next trip, whether it' s a domestic or international trip.


gotogate.com
Founded in 2009
Miami, FL, United States
+198
See all photos
How would you rate GoToGate?
grey stargrey stargrey stargrey stargrey star

GoToGate Reviews Summary

The company demonstrates a mixed reputation, with customers appreciating the competitive pricing and user-friendly booking process. Many users report successful transactions and commend the quick service and ease of navigation on the website. However, significant concerns arise regarding hidden fees, unexpected price increases, and inadequate customer support, particularly in resolving issues or clarifying policies. Complaints about website glitches and poor communication further detract from the overall experience. While some customers express satisfaction with their purchases, the recurring issues suggest a need for improved transparency and customer service practices.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Mike T.
Unfollow Mike T.
Share Review
Report Review

Seamless
July 11, 2024

Great experience booking through Gotogate. There were no issues, got the confirmation quickly. Overall good experience

Date of experience: July 1, 2024
California
2 reviews
0 helpful votes
Follow Sebastian A.
Unfollow Sebastian A.
Share Review
Report Review

Terrible experience buying from this site. Have to click 1000 times to get through.

Date of experience: July 1, 2024
Colorado
1 review
0 helpful votes
Follow Colin U.
Unfollow Colin U.
Share Review
Report Review

What the hell trying to scramble now to find other travel plans because tickets got refunded for no reason. I already made hotel and car booking and everything now. I gotta find new air.

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 1, 2024
Georgia
2 reviews
0 helpful votes
Follow Catherine Z.
Unfollow Catherine Z.
Share Review
Report Review

Easy purchase process, great prices and the booking was smooth and efficient. Looking forward to travelling soon!

Date of experience: June 29, 2024
AE
1 review
0 helpful votes
Follow Mahmoud O.
Unfollow Mahmoud O.
Share Review
Report Review

Smoothly and simple
July 9, 2024

It was easy to understand the requirements
And I finish booking in few minutes

Date of experience: June 29, 2024
Maryland
1 review
0 helpful votes
Follow BRENDA Y.
Unfollow BRENDA Y.
Share Review
Report Review

Great!
July 8, 2024

Ease of use on reservation and booking. The application is very reliable.

Date of experience: June 28, 2024
Kuwait
1 review
0 helpful votes
Follow Amal P.
Unfollow Amal P.
Share Review
Report Review

Ticketing
July 8, 2024

Easy, reliable and trusted site.
I was confident when i proceed in the ticketing process.
All information clear and instructions.

Date of experience: June 28, 2024
Canada
2 reviews
0 helpful votes
Follow Shahazada E.
Unfollow Shahazada E.
Share Review
Report Review

Excellent Service on timely basis, much appreciated.keep it up

Date of experience: June 28, 2024
California
1 review
0 helpful votes
Follow Marcos Z.
Unfollow Marcos Z.
Share Review
Report Review

Very good service, very fast and vary easy, I recommend gotogate

Date of experience: June 26, 2024
Michigan
1 review
0 helpful votes
Follow Prasad O.
Unfollow Prasad O.
Share Review
Report Review

Booking code not available
July 6, 2024

Ticket booked and airline e-ticket or 6 digit code is not available and it's showing error or Invalid

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 25, 2024
Louisiana
1 review
0 helpful votes
Follow Adeola Z.
Unfollow Adeola Z.
Share Review
Report Review

The process was seamless and easy and payment services through affirm made paying for the trip easy.

Date of experience: June 25, 2024
Lebanon
1 review
0 helpful votes
Follow Ghassan T.
Unfollow Ghassan T.
Share Review
Report Review

I will book with you again, very reasonable overall. Thank you.

Date of experience: June 25, 2024
Egypt
1 review
0 helpful votes
Follow Ehabeldin T.
Unfollow Ehabeldin T.
Share Review
Report Review

Ehabeldin
July 3, 2024

Very good service it take a few minutes and good prices for every thing

Date of experience: June 23, 2024
Florida
1 review
0 helpful votes
Follow Marty T.
Unfollow Marty T.
Share Review
Report Review

Excellent
July 3, 2024

You website is very easy to understand with booking flights.

Date of experience: June 22, 2024
Nevada
1 review
1 helpful vote
Follow Dmitri I.
Unfollow Dmitri I.
Share Review
Report Review

GoToGate Scammed me
July 2, 2024

GoToGate Scammed me. Please rest assured that I will report it to:
1) Kayak, so that they exclude you from their search
2) Better Business Bureau
3) Trustpilot.

I captured the screenshots.

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2024
Malta
1 review
0 helpful votes
Follow Javed L.
Unfollow Javed L.
Share Review
Report Review

Good experience you side isa very good but some time details receiving late same like me yesterday I duy the ticket now until I not receive ticket in my email only I have slip I paid the amounts

Date of experience: June 21, 2024
California
2 reviews
0 helpful votes
Follow Nathalie Q.
Unfollow Nathalie Q.
Share Review
Report Review

Not priced as advertised
July 2, 2024

Advertised price doesn't include seating carry on or check in luggage nor meals provided. Ended up being more than double the price advertised when booking.

GoToGate attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 21, 2024
Colorado
1 review
0 helpful votes
Follow David H.
Unfollow David H.
Share Review
Report Review

Great service that provides cheaper prices than I had expected.

Date of experience: June 21, 2024
Washington
1 review
0 helpful votes
Follow Apolonio E.
Unfollow Apolonio E.
Share Review
Report Review

This is a really good site
June 30, 2024

This is a really good site. First time using it and it was a very good experience.

Date of experience: June 20, 2024
North Carolina
1 review
0 helpful votes
Follow Antonio Q.
Unfollow Antonio Q.
Share Review
Report Review

Increíbles tarifas, fácil proceso. Me encantó reservar a través de Go to Gate por primera vez

Date of experience: June 20, 2024